"Despite reading many bad reviews. I decided to risk it and order a alpinestars sp1 v2 jacket. It was half the price of every where else. My experience was amazing. Order arrived in 15 days from when I placed order. It was way faster then I woulda imagined. Jacket was exactly what I ordered. Im very happy"
"They don’t provide info on how to return your goods which incidentally ends up being a veri expensive shipment to Germany (costed me 44€) and for some reason I was reimbursed only 80% of the goods returned. It is impossibile to have a straight response from them "
"Absolutely mad and can't believe something like this can happen. FC-moto might look like decent shop at first, but I think they are actually really bad with poor return policy.
I am not interested paying 70 USD or more for the return shipping costs from the country I’m in and then wait for the refund if they would refund. Because as I see in the comments, even if its 100% their fault the buyer have to cover shipping return costs.
So I bought this 350.00 USD + 27.50 USD shipping "Forcefield EX-K Harness Adventure" size M body motorbike protection kit, it arrived way later than it should. And they sent me old (~6 years) model body "Forcefield Extreme harness" product combined with the new Model "Forcefield EX-K Harness". So two products mixed in one lol.
And its a wrong size mix, size L mixed with size M.
Different levels of body protection kit. So if I crash my motorcycle and injure myself should I blame the manufacturer or FC-Moto?
And different colors.
So I have now old model shoulder and elbow protection (Level 1 protection, not level 2) size L (black gray color) mixed with the new Model chest and back protection (Level 2 protection) size M (black yellow color). So in stead of getting "Forcefield EX-K Harness Adventure" with full level 2 protection I received a Frankenstein product from Germany FC-Moto. Do you also sell shoes left and right different sizes and different brands mixed as pair?
I feel like I was scammed.
Can't believe this is even possible. I'm checking all possible options where to complain about this, because I doubt I will resolve this issue with FC-Moto. Good that I have time for this.
I will keep updating this review."
"They are crooks. If you have problems with the goods you receive, you cannot return them. I do not recommend this site. Scammers! Don’t buy ! "
"My order was shipped on 14.10. I still don't have it and I am not getting support. Scam"
"I am disappointed with fc-moto not because of bad service but questionable product quality. I believe. They use German name and made in Italy logo to sell counterfeit products. Don't be goose like me too find it hard way. They star rating is a joke. Must listen to people that pay for their mistakes. Last product was gloves from, IXS Kelvin Motorcycle Gloves colour brown. Gloves are different in size and colours. Right glove is bigger than left. Advertising pictures is nicer than product received. I call that fraudulent advertising. From 10 or more product that I bought from fc-moto online only two items I like. "
"Ordered a couple of times and the experience was regular, nothing special, but with the third order I had quite not pleasant experience. They shipped me not correct item, so I had to return it. The returned package arrived to Germany, but THEY DIDN'T pick up the return, so it was sent back. I asked them how that could happen, so they replied they never found my package at the place where it should arrive. But both sides have tracking, so it is clear they were lying. Instead of apologize they asked me to ship the return one more time not offering any compensation for the additional costs. It is no meaning as if I ship it one more time, the shipping expenses will be more than the boots I paid originally for. GUYS, DO NOT ORDER FROM THEM, even if you save up some money once or twice in the long term you will loose much more. They are not interested in their clients and no longer interested in you after charging your credit card. AVOID THIS SCAM SHOP!!!"
"Ordered clothing 17 days ago, not shipping. Every time I ask about my package, I receive automated replies "We will try to sent all the orders as soon as possible". Useless customer service."
"Expect 30-40 days shipping!!!!!!!!
Ordered something on 27/03 and now it’s 18/04 and my order is not here yet. It takes 30-40 days to get the products from FC moto, is this is my last time the I order from them. BEWARE!
Their customer service is BAD they just tell me to wait.
I’ve paid 530 euros and I need to wait 30-40 days for the product. This is UNACCEPTABLE!!
DO NO ORDER FROM THIS WEBSITE! ITHEY ARE SCAMMERS!!!
Order id: 7135980"
"Ordered the SW-Motech Trax adv luggage system for Tiger 800. Was skeptical of the low prices but purchasing was super easy. Customer service was top notch I sent many emails to them and they responded to each one of them in a very quick and timely manner and answered all my questions completely. Package left Germany on a monday and arrived at my house in Tennessee on a wednesday and was packed super well. Nothing but good things to say about FC-Moto and I will certainly be using them again. "
" ordered two pairs of gloves. One in black and one in pink. The site did not state that the pink gloves are women's gloves. This makes them too narrow. FC-Moto believes that the fault lies with me. They do offer a possibility to return, but I have to pay for the costs of the return. I find this unacceptable as they inform customers badly about the product.
Through a product review on the site I want to indicate that the pink gloves are women's gloves. However, this product review is not posted and FC-Moto does not want to change the title of the product page to indicate this."
"Ordered an helmet and arrived with damaged to internal box. Inner box had been crumpled because they had failed to provide adequate packing to stop inner box was bouncing around within larger outer box, some bubble wrap would have avoided this. There no way of telling if the helmet had been damaged from the blows to the box, you cannot tell just by looking at an helmet if it is damaged (any novice motorcyclist knows this) but FC Moto refused to even acknowledge that the helmet may have been damaged. When communicating the issue to FC MOTO responses were like the old comedy sketch 'computer says no' responses were continually, "take a picture of the damage" - how can you take a picture of damage when you can't see it? In the end following over 20 email exchanges I gave in trying to get any admittance of liability from these bunch of monkeys and returned the helmet at my cost to them securing a refund. They have probably repacked and sold to some other person without their knowledge it could be damaged. I will never order again from FC MOTO and if you are wise neither will you."
"Bought gloves, they send them to somebody else, signature faked, no gloves no Money back. NEVER AGAIN !!!"
"I purchased a Held Jacket from fc moto. I measured carefuly my size in inches on the chest looked up their size chart and ordered the correct size. When it arrived it was far to large and in cm was approx 10 cm too large.On there size chart they have the inches to cm completely wrong so if you order in inches it will be incorrect. I rang them from the u.k twice and they said I had to speak to their product adviser who was away on my third call I spoke to Kunai who said I could not speak to a product adviser and would have to pay to send the jacket back. This will stop me buyin from them ever again and I advise you not to. Their size chart is not worth the paper it is written on and they are not helpful if it goes wrong."
"Completely unprofessional. They lied about the availability of the items and the dispatch date of the order. After all the delay, when they finally sent the item, they put an incorrect address. Unbelievable experience. I do not comment their answers to my requests...already lost too much time dealing with them."