"Need a special part? They have it and make it easy to find. And they are fast on delivery. An excellent company."
"I have been searching for a replacement handle for my hammer drill for the longest time. I am very pleased that everything was listed by tool model and easily searched.
Shipping was fast (shipped within 16 hours) and parts arrived in pristine condition. Included with the in the invoice email, they actually include a link for installation instructions if you might need them too.
Thanks folks!"
"Placed an order waited weeks while status went from shipped to delayed and then no communication whatsoever. Wrote to cancel the order because I couldn’t cancel online. Then I got an email saying it was shipped again with a tracking #. 5 of the 7 parts I ordered were delivered. I emailed a request for the missing parts. I was told all 7 are showing delivered. I sent them a pic of their own packing slip which showed 5 items had been delivered. They initiated a refund for the other 2 items. I asked them to cancel the refund and send me the parts. They said they “couldn’t” do that and I would have to re-order the parts not delivered. Needless to say I wasn’t going to do that. I will never order from eReplacement parts again and neither should you. "
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"All is well with my order, and my tool is working fine, but I'm not pleased with paying $10.99 "Econoship" shipping for a tiny item that would fit in a small envelope and waiting 9 days for delivery!"
“Thank you for your review. We appreciate your feedback. We apologize that our shipping prices are not as low as you expected. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something was to happen to the order during transit. We try to keep our shipping prices as low as possible but do also have to keep them at a level to help cover our shipping and handling costs. We hope this helps to explain the reasoning behind the prices!”
"The part fit as expected but it took forever to receive and the shipping fees were ridiculously high. I was charge $10.99 for a $3.99 part that weighed about 6 ounces for economy shipping. I ordered the part on 3/24/24 and the site said there was two in stock but it wasn’t shipped until 4/20/24. Not happy with the service."
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Thank you for your review. We appreciate your feedback. We apologize that our shipping prices are not as low as you expected. We only offer options that allow us to track packages, by using numbers generated by the shipping carriers. This helps us identify shipping progress for customers, as well as gives us information in case something was to happen to the order during transit. We try to keep our shipping prices as low as possible but do also have to keep them at a level to help cover our shipping and handling costs. We hope this helps to explain the reasoning behind the prices!
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"My order was split into 2 shipments and I never received one of the boxes. When I asked the shipper, they said I needed to open a complaint with eReplacementParts to get refunded. I emailed eReplacement Parts, forwarding them the shippers request and never received a response."
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"I was sent the wrong part, both the part number, along with description/color does not match my sales receipt. Noticed immediately, but when I reached out, both on the site and replaying to the receipt email, received no return communication. "
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Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message.
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"Order came very quickly. Very Impressed!"
“Thank you for your review! That's great to hear and we appreciate your business.”
"Great service with a speedy delivery. You couldn’t ask for better service!
I will be using Ereplacementparts.com for my future parts for my lawn equipment.
Rick"
“Thank you for your review! That's great to hear and we appreciate your feedback.”
"I will never buy from you again, a ligit company would have refunded my money when they contacted about parts not arriving when promised but instead 2 months late and wrong part!!"
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"I want a three wheels for my edger. I had to cancel the order so they could shoot me two wheels had to re-order the third wheel placed order in December now it’s April and I still haven’t got my third wheel. They had my money since December."
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"Needed parts for my Makita. Sales team recommended parts that I didn't know I needed and was happy when I did. Highly recommend."
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Thank you for your review! That's great to hear and we appreciate your feedback.
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"The coffee basket replacement that I ordered came 5 months after I ordered it and was missing the spring that enables me t remove the pot while the coffee is dripping. Since this was the only reason I needed a new basket, this purchase was worthless."
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Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message.
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"I ordered my parts originally 12/28/2023 with a 1-2 week anticipated delivery time. It took several calls before I finally received my order early April of 2024. I've ordered from eReplacementParts several times before and have always received items in a quick manner, but this time took so long that it lead to me just ordering a new tool of which I had ordered parts to repair."
“Thank you for your review! We appreciate your taking the time to leave us feedback.”
"I placed an order online. And paid for 2 to 3 day shipping. A week later nothing. I called on a Friday. The lady said he was held up because of a spring. I had her cancel the spring. She said the order would go out Monday and 2 to 3 business days. Thursday, of the following week nothing. I called again, talk to a guy he said we have all the parts here and I said that’s what the lady told me and she said it would be sent out on Monday and it be 2 to 3 business days. I told him overnight shipping he said we don’t do business like that here , so the parts came the day l Was leading for six months, heading back up north. So my 3/4 of an acre of property did not get mowed before leaving. This is why I gave them a one star."
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
"THE PART SAID IT WAS AN EXACT FIT FOR MY TILLER MODEL AND IT WAS NOT IT DID NOT WORK AT ALL "
“Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience and have sent you a direct message. ”
A rep from eReplacementParts.com, PartSelectAM, has responded:
“Thank you for your review! That's great to hear and we appreciate your business.”