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Product & services pricing
4.50/5
Chance of future purchase:
4.71/5
Shipping & packaging:
4.37/5
Customer service:
4.70/5
Return/Replacement policy:
4.74/5
Featured Review


Verified
5/5

2021-05-17

Easy customization and checkout

"My opinion may be slightly slanted since laptops have less customization than a desktop, but I was able to go from browsing to paid in just a few minutes with the specs I required for my new machine."

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Verified
5/5

2021-05-16

Easy web site

"Easy and intuitive website great products and communication."

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Verified
5/5

2021-05-15

Great and easy

"Super nice website and easy to use "

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Verified
5/5

2021-05-15

MSI GE75 Raider 10SE-482

"I ordered this laptop back in March and it had a preorder part for that same month.
It took awhile to arrive but I understand with everything is going on still.
The day it arrived at their facility it was put together and shipped with the quickness and I got it delivered a couple days later.

The laptop itself is beautiful and setup was quick and easy.
I could not be happier with my purchase and so happy I was patient because I cannot stop looking at it.
Definitely recommend this site and this model
"

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Verified
3/5

2021-05-15

Could be better

"Ordered a laptop in March with a preorder ETA of April. Was told in May that the manufacturer is no longer making the laptop I ordered and that I would have to order the newer model or a different laptop. All the laptops that were similar to what I ordered had an even longer wait time. I had to order the newer version without any of the upgrades from my first order to get anywhere close to what I paid for the first order. They are still requiring me to pay the difference, however. "

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Verified
5/5

2021-05-14

Great Support

"The support staff was really helpful in purchasing the new MSI GE76 model when MSI pulled the old one."

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Verified
5/5

2021-05-14

Quite helpful

"After a test of patience with pre order delays and finally MSI cancelling, the rep at xotic was very helpful getting me into a new rig and got it going very quickly. Have had xotic systems in the past and they have held up and lasted extremely well, hoping for the same with this new one!"

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Verified
1/5

2021-05-14

No service answering machine

"I haven't even receive my laptop yet. And notice issue in the billing information that did not reflect the computer upgrades I asked for to my new laptop. I called the number your site suggest and get an answering machine that hangs upon you. What the hell?"


Verified
5/5

2021-05-14

So far so good

"I just recently made a purchase, I have not received yet, but their site and product availability made buying easy. They have high end graphics cards in stock, making it a no brainer to buy from them during these times."

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Verified
5/5

2021-05-14

Awesome company

"Very easy to purchase with many different finance options "

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Verified
5/5

2021-05-14

Works for me

"They honored a sale price after I purchased it let me upgrade my computer "

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Verified
5/5

2021-05-13

Excellent Company

"I purchased a laptop from XoticPC and when it arrived, I noticed some things I didn't like. After talking to customer service a few times, I decided to simply return the laptop for a refund and pick a different one. After the laptop was returned and I nagged them for days about my refund being processed, I ordered a different laptop that was a pre order. I altered my order on that and then a bit later decided, I didn't want to wait on a pre order. So I ordered a different laptop yet again! then I inquired on a change to that order. It would add time so I decided not to and kept the order as is. I have been probably the absolute worst kind of customer and to their credit, through all of my nagging emails, questions, chats, calls, they answered all my questions and never let me feel that I was anything less than a valued customer. The staff isn't huge and the sometimes get hammered I'm sure but they WILL answer when they can. Big kudos to Alex, James, and Andrea for handling message after message from me! I will definitely recommend to anyone after a custom computer to shop at XoticPC."

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Verified
4/5

2021-05-12

Excited

"As a newbie to building computers, I was a little overwhelmed at first with the amount of selections. But after receiving some help I made the perfect build for me. I'm excited to receive my computer and try it out. The payment options are also amazing and can't help anyone. "

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Verified
5/5

2021-05-12

Perfect!

"The whole experience was smooth. And the products are amazing.!! "

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Verified
5/5

2021-05-10

Works well with bad credit.

"I haven’t received my PC yet, but being able to order with financing with bad credit makes it credit , reasonable price with buy out options, makes it great to try and build credit up again. "

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