"Customer service has been amazing throughout my purchase and made it very smooth even when i was in doubt or having trouble with my order. The laptop came in good working order and i have no complaints so far on the build quality. Even added on replacing the thermal pasting and upgraded the wifi card days after purchasing the laptop. Shipping was quick and fast, much faster then i had expected. "
"The general sales personal was very helpful in making sure I was getting everything I needed/wanted for my custom pc. So far Xotic PC has been doing a great job. "
"From customizing to checking out, the whole process was super simple and actually fun!"
"It's pretty obvious that Xotic isn't a company focused on the money, but instead focused on their customers, customer service and the product they ship. Even when they can't get something in, they work to solve the problems with no hassle.
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"Excellent service and the product I have ordered I am looking forward to and I would definitely recommend this company"
"I was please with the customization process, it was easy for a first time buyer to understand the individual aspects of the computer and build something that suits their needs. Definitely would recommend buying from here as it’s a multi-year purchase that is made much easier through the company’s efforts "
"Xotic has gone far and above the standard for customer support"
"Sager Laptops have always been one of the most reliable brands, and XOTIC PC is the best place I've found to get them at a great price."
"Their website is fast and easy to get the pc you want with the parts you want. They have a great selection. "
"Love the pc, love how it was set up. Love the cable management. Just amazing. "
"Overall I had a good experience. They were quick to reply and helped me decide what I need to get. I just wish they explained a little bit more as to why they could not meet my desired compatible specs. Which would have lowered my overall price. Possibly because the tech team did not want to put forth the effort?"
"I ordered a laptop that kept getting pushed back to over 6 months, they were very helpful with getting my order switched to something i could get more timely"
"Best Website Ever To Buy a Pc"
"IT WAS EVERYTHING THAT I EXPECTED A GAMING LAPTOP BE PERFECT!!!!!!!!!!!!!"
"I've purchased two laptops through this company. the first time, received as advertised. delivered in their time frame. second laptop received as advertised, delayed delivery due to covid. purchased an additional power adapter through them, it took two weeks to arrive, and it was the wrong adapter, for the computer they built me. dozens of phonecalls, chats, and a few emails later, i still haven't been able to obtain a shipping label to return the incorrect adapter, and they won't refund until they receive the adapter back. I have had to open a dispute with paypal. Ordered adapter april 16, requested return shipping label monday morning may 3 through email/chat on website. nobody has answered their phones, and i still don't have a shipping label.
they do good work, but if anything goes wrong, you're on your own.
UPDATE: another 2 weeks later, after opening a dispute with paypal, they sent me a shipping label. I returned the incorrect adapter and cancelled the paypal dispute the day they sent me the label . they issued a partial refund, keeping shipping cost as well as a portion of the purchase price of the item. I called and reached a sales rep...who then put me on hold...for 2 hours and 5 minutes, which then hung up on me. I'm still trying to contact them.
UPDATE 2: finally reached James at close of day after 3.5 hours of attempted contact, and was promised the issue would be sent up for full refund and taken care of tomorrow. will update when actually resolved.
UPDATE 3: full refund. accounting reached out and called me first thing in the morning. Original order date: April 16, resolution: May 20.
To their credit, when i could get ahold of a person, they were polite. Unfortunately the organization and lack of communication of their offices is getting in their way. I called MSI directly and ordered the adapter i needed. it cost me $100 less and shipping was free. I had the correct adapter in two days. "
"Thanks for the amazing customer service and prompt response times. I was able to add an express priority build to my order the day after I made it! Appreciate you all so much. Spending over $6000 on a laptop is a big thing for me, thanks for making it a wise choice!"