"Which is worse customer service or the product? Both!
I will never order from them again. There is an old saying you get what you pay for. The cheap comes out expensive. Ordered wireless tv to use on second tv not even 15 feet away so much interference product unusable. One would think the Engineers of these product would use a higher unobstructed frequency.
JUNK"

"Purchased their universal remote which alleges to be better than Logitech Harmony series. NOT! The X10 site claims the "Nsinct" (should be named "ItStinks"!) can be set up in less than 3 minutes. HA! After 3 hours of tinkering and constantly starting over, I threw in the towel. Settings would get lost and I'd have to start over.

In addition, the 5 TINY buttons down each side of the remote at totally NOT ergonomic and are hard to hit correctly with an adult finger.

I immediately repackaged it and applied for an RMA. The address to where I returned the remote is about an hour away from my location, yet it took EIGHT days to get "into their system" and took 24 days till I got my refund.

I went to Radio Shack and purchased the Logitech Harmony 650 and couldn't be happier.

Avoid this remote like the plague"

"X10.com sent the wrong item, along with some additional ordered items. Upon calling them to inquire about the order, I was given no option but to ship the entire order back...at my expense. I asked the X10.com person why they knowingly shipped the wrong item, and was told "We don't ship from here." That's it, and he wouldn't elaborate. All he wanted to know was if I wanted the RMA or not. That was the first time I had heard "RMA" in the conversation. All additional questions were ignored and I could tell that I was going to get hung-up on at any moment. An hour after the end of the call, an RMA arrived in my email.

This transaction seems to closely track the bad experiences others have had with X10.com. At this point I have every expectation that the refund process will be equally troubling.

The bad business dealings by X10.com, as chronicled here, are very likely to extend to you! DO NOT BUY FROM X10.COM. "

"Ordered over Labour Day, so I didn't expect a quick response, but I still got one! Package got to me by that Friday, and Canada Post held it for me until I could pick it up later that day. Being a bit of a geek I expected to settle down and learn the system, but it was surprisingly easy. I picked up a few books from the library and done some reading online (forums) so I knew what to order/what to expect and it's been pretty painless.
First modules worked right on plug in and I've had no problem yet. I even went and bought used modules from someone else second hand, and all I had to do was set the house + unit codes, no issue integrating.

My only gripe was that I didn't get a tracking number when the order was shipped, but I posted on the Favebook page, where Lacreshia got back to me instantly with all the info via e-mail. Even on replies, her response time was under 10 minutes, which did impress me.
Thanks!"

"I ordered the vanguard security system 6 cameras back in april and have been trying to get it to work to no avail.First they said I had a bad reciver so I waited 2 weeks for a new one.When I got it I was able to get 2 of 6 cameras to work then none of them worked so after being on hold for days they said i had a bad reciver so I waited 2 more weeks and when I got my reciver guess what?Yep 2 cameras out of 6 worked,So I called and E-mailed and after days of frustration I told them I did not need their junk and asked for a refund and was told it had been over 30 days and could not have a refund.After talking to a supervisor and threatened to burn the store,I was told I could have a refund,I am waiting for label to send their junk back.While waiting on the phone I ask do you sell any systems that work and was told all our systems work,and I said mine don't and I have a friend who bought one the same time I did and his won't work either so I tend to beleive that none of X-10's junk works!WARNING-stay away from x-10 its junk! William King"

"Worst customer service I have ever experienced. Product never worked. Then kept telling me I have it set to the wrong channel. These people are the rudest customer service reps ever. They kept telling me they shipped my replacement parts over the weekend. They do not even work on the weekend in shipping. Bunch of liars. STAY AWAY!!"

"I have read through a many of these reviews and it became quickly apparent that a high percentage of the 5 star posts were writen by the same person, with the same script, just change a few names. Dispicable people.

My girlfriend spent almost $500 on this junk and its a can of worms.

Stay far far away from this company."

"I just purchased a new computer. I Called X10.com and talked to Lindsey. After I gave her my order number, she immediately sent a new link and I was able to download the software and transfer data. The process was very easy and quick. I am happy!"

"Customer service at X-10, varies, but usually they are helpful, I had a bad experience with one guy name Tymon, he lied to me about giving me voucher discount, (which he didn't in final sale), but then I spoke to other guy name John G. and he was wonderful, knowing that i am not buying anything still he spend half an hour with me to solve the problem to get my $15 back, and next day I finally got $15 back to my CC, Thanks John and X-10. I love x-10 products, you cannot find product like these at this price any where.

A. JAVED
Mississauga, Canada"

"Worst customer service ever!! I've ordered many items from them over the years and everything went fine. Now they are the worst company. I've tried to order their computer interfaces, since they brick when the date changes to the new year, for 3 weeks. First order processed and charged to my credit card, but never showed up. After more than a week I emailed them, Was told they ran out of the interfaces and my order was cancelled. THEIR SYSTEM DOES NOT EMAIL YOU WHEN THEY CANCEL AN ORDERED He told me. Yet they can send you their ads every day! I emailed them again asking about my other items I ordered. Why didn't they ship them. No reply! 3 days later I see on their website a deal for the day only the interfaces I wanted. Order them and other items again. 2 orders processed...wait nothing. I request a staus of the order online and it says "you will receive and answer in 10 minutes" 24 hours later nothing. Just called their phone number and customer service not available. Go online and select chat. Ask the person where my order was. Cancelled again! I ask why and she sends me chat stating this chat is ONLY for ordered. Go online and find out.
This is the end of my ordering through them. Go to another vendor or switch from x-10 to other devices maybe Z"

"I see that there are several people that are not too satisfied with X10 products or service. First the products: there not “Bosch”… and they don’t cost what Bosch cost, but they do nearly the same job as Bosch. X10 is a little sensitive to install and the instructions are not the best that I have ever seen, but if one thoroughly reads the instructions and carefully installs the equipment and test each device as it is installed you should have little trouble. The product is not very forgiving for if you make a mistake installing the X10 Powerhouse Supervised Security System you will have to clear the system and start all over. The secret is to carefully read the instructions be sure that you understand what you have read, then carefully install the system.
The Service: My order was shipped promptly and arrived within a week of when I ordered it… and it was shipped prepaid. However there were some items missing in the order, namely the software for the X10 Active Home Professional I called and got Even S. you can reach Even at PH:***-***-**** ext:2639 or ****@**** Even was very polite and helpful looked up my invoice when I told her what I was missing she simply said “let me confirm your e-mail address” when that was done she said “I will have the software to you in five minutes” and I’ll be dammed if she didn’t, I call that excellent service. After I got the software and other equipment installed I then come up with a couple other problems I called again and this time got Richard Hawkins at PH:***-***-**** ext 2616 or ****@**** I told Richard what my problems were and I found Richard to be very courteous and knowable and he solved my problems in less then five minutes.
Today I sent in another order I am putting an X10 security system in another home that I own at the lake.

Virgil L. Allison"

"There is no customer service at X10. Although I have used their products for more than 30 years, because they work, I am always displeased with their customer service. My credit card was charged a week ago, but I have no idea where my order is. Phone call are put on hold with annoying music, e-mails are ignored."

"their customer service is rude and did not resolve problems. They falsely advertise their junk products, then expect you to pay to ship their garbage back.
Got a PC transmitter to send PC to TV wirelessy.
would barely work when receiver and transmitter were 20 inches apart! Pic res was joke.
Tech support claimed my PC wireless was interfering with it and to shut it off.Seeing that most people have wireless internet the idea that this PC to TV will not work in conjunction is ludicrous . Didn't help any way.
Had to pay for return shipping and they didn't give full refund, only for product and no shipping either way.
RIP OFF
Keep your money.Junk product.
"

"Never got an invoice, got order number above.

Please buyers beware of the "Free" shipping. They must pay a real low rate to Fedex because it has been 8 days since the item was shipped and they shipped it to St. Louis and according to FedEx have sent it to the Post Office. It will take another 3 days to get to me. Their point of orgin for the shipment is not but about 800 miles, normally get FedEx shipments from other vendors in 2 or 3 days at most. Beware!!! If this is any sign of product, I hate to think about it. Will edit when I finally get my item."

"I ordered the 22 piece wireless home security system. After there were numerous breakins in my condo complex I was on the search for a security system. I travel alot and thought this would be a piece of mind for me. After speaking to a rep for over 45 min and explaining what was going on I deceided to order. I received an email saying that my system had been shipped. Well they shipped it alright! With no signature required!! I found out the system was delivered yesterday and I am out of town! I called my neighbor to pick the package up and he said it is not there!! So I have to assume that the system was stolen! Ironic, isn't it? When I called the rep I spoke to was not helpful, nor concerned. I ask to speak to the manager and she too was very rude and not helpful at all. WHAT KIND OF SECURITY COMPANY SEND A PACKAGE WITHOUT A SIGNATURE REQUIRED!!! She said unless I requested for a signature it would just be left at the front door. I told her I would think they would be concerned about the "security" of their client and not leave packages at someones front door. This says NO ONE IS HOME, COME ON IN AND TAKE WHAT YOU WANT!! I am beside myself wondering when I get home if I have been robbed! What kind of security company is this? A Signature required would seem to be a normal way to send a package! She said they would track to see what happened but this is too little to late. She said they would have to "investigate". I told her I am calling my credit card company and will be getting this taken off my card. If something sounds too good to be true it is. I would strongly advise against using this company. I am beyond angry. I will be reporting them to the BBB. BUYER BEWARE!!!"