"Don't waste your money -- JUNK....and then they put you on a "list" to refund your $. I had to dispute charges w/ my credit card company after 40+ days of waiting on this bogus company."
"They substituted used devices and model numbers for cheap china made knockoffs - they will not respond to my complaints - avoid them. Took two months to ship."
"I should have paid attention to the warnings here and I suggest that you do too or you will regret it. I ordered 3 items through X10.com and got notification 5 hours later of shipment. I went to x10.com to get tracking that nothing shipped and that 2 items were unavailable. Canceled order and was told would get refund in 30 days. Ordered through Google and can't believe the ratings there even though seller blamed Google for order problems."
"Wow. It seems like I am not the only one having issues with X10.com. I ordered the IR/RF unit and upon receipt it was defective. I sent them an email explaining my conundrum and they asked me to return and it would be replaced (with shipping to be paid my me). I shipped it out in Dec 2011.
We are approaching 3 months and I still have not received my replacement unit or heard anything back from them after sending 4 emails and trying "live" chat multiple time (no responses). I tried calling on two occasions and failed to reach a live person after 25+ minute waits. I now am out the money for the unit, shipping back, and am still without a IR/RF/IR unit to work by boxes from the other room. Unbelievable how this place is still in business.
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"I placed an order with X10 for items shown as being in stock. The day I ordered, X10 sent an email confirmation and accepted the funds from PayPal. After three weeks with no further contact from X10 I emailed customer support inquiring about the order. After five days with no reply I tried phoning, but gave up after a half hour on hold. I made contact on chat.
The rep told me that the items were backordered and it would be a MINIMUM of 8 more weeks before shipment. Since they had taken my funds I decided to cancel the order rather than wait an indeterminate amount of time for the products. The rep told me it would take up to 45 days for them to process the refund.
Legitimate online stores take the funds the day they ship. X10 takes funds for items they know they will not ship in a reasonable time, do not communicate this to hold the funds longer and hold them for up to 45 days after the customer finally gives up on receiving the products. They evidently show items as "in stock" when they aren't and don't program their system to advise you when ordering that they are taking the funds but will not be shipping the product. This appears to me to be a kiting scheme.
The rep also said there was no way to return the funds and apply them again when the order was available for shipment. Perhaps I could cancel and reorder using a credit card rather than PayPal and the funds would not be taken until they had the items to ship. I asked for a manager's phone extension # so I could be sure I wouldn't be dealing with two outstanding charges and was told that managers did not have company extensions.
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"I found my original review got wiped when I did the update below, but basically it said I experienced delayed shipping for an Airpad X after X10 charged my credit card. That was the first sign of a problem. I ended up returning a defective unit through an RMA. After making contact with X10 several times and in several different ways (phone, email, chat) I still didn't have my refund after 2 months of waiting. With every communication, I always got some lame excuse, and a line about getting the refund in "two weeks" (which never happened). I also requested to talk to a supervisor, which they refused to let me do. The following is an update:
Just an update on my Airpad X refund from X10. I finally received my refund after telling the customer service rep on the phone yesterday that I guess the only way to get my refund would be to find out where they are and take a baseball bat down there and start busting heads. The refund is minus shipping (which I expected) but also minus a 15% restocking fee, which they said they would NOT be charging me when I called to get an RMA to return the item, which was clearly defective. I called within the allotted amount of time for the return, and the tablet was a piece of crap. So I got robbed of a total of $45.87. I could call and complain about the restocking fee, but after getting the run around for over two months just to get any kind of a refund, I'm sick and tired of dealing with these people, and I don't believe I would get the fee back anyway. So, I repeat, DO NOT DEAL WITH THESE PEOPLE! Do not buy ANYTHING from them. You WILL be sorry. I guarantee it!!! They WILL rob you after selling you an inferior product, which they make you return at your own expense. If I could possibly minus stars with this review, I would. "
""HORRIBLE SERVICE!!! I'M extremely disappointed with their service! Never got a straight forward response to why my order that I placed almost two months ago has not been arrived yet!! i asked for the refund which never went through(its been three weeks!). Its just a fraction of what i experienced with X10 and how horrible were they answering the phone or any other customer service related issues! DON'T EVER DO BUSINESS WITH THEM! They have products on their website that they don’t have in stock and they don’t inform you of any of that. You have to wait till they place your order from “oversee”, which means China!! They deserve this sort of review. They also have rude and unprofessional representatives. i can continue writing all day and show how frustrated I am with their absolutely acceptable service! ""
"I should have realized when I experienced poor customer service from their Live Chat feature that was my warning to stay far away from X10.com website. I placed an order on 12/17/11 for Airsight Wireless camera depicted on there website as suitable for outdoor use, not excatly (misleading adverstising). Shipping was good, after many attempts I finally got the camera to work within only 10ft of my router. So, I called the company and basicly was told my router was to blame. By now I'm very frustrated/disappointed with the lack of care, empathy and service response that these people have shown me. I boxed it up and tried reconnecting by using Live Chat again (bad idea), then email (a week went by with with no response) and finally after numerous long phone calls I finally get through to obtain a RMA request for full refund, mind you with an attitude to boot. Then the wait for RMA email continued which takes nearly a week or so to hit my email box, it finally arrives. In mean time the 21 day return policy window is quickly ticking away. Then I finally get a confirmation email on 1/4/12 that my return was received and email goes on to say that in order to get the upgrade camera that I wanted, I need to provide them with my CC to charge the difference, say what? Sounds like a bait/switch game to me. So you would think by know I would have my $$ back on CC? not so fast reader today 2/13/12, I'm still without my money and after multiply phone calls to see when is my refund credit going to be applied? I still got no satisfaction from customer service rep and the only response to my question when pressed again was there return policy has mysteriosly changed from 30 days now (they do not even play by there own rules) to 45 days to credit your CC. Folks this company is bad at the CORE, by far the WORST EXPEREINCE I'VE WITNESSED DEALING WITH ANY ONLINE MERCHANT. I SHOULD HAVE READ THESE REVIEWS BEFORE I COMMITTED TO THIS COMPANY. BUYER BEWARE!"
"I Purchased a security system for my home after about a week the door/ window chime went bad. They said once you send it back they will send you another one! So now the money you spent you will have to go without it until they get the orignal back they will send a new one , How much time will I now be without the alarm system that was just installed?Not to mention they are very hard to reach.Also the lamp module don't work and the key fobs don't either. I will not buy any of these products again. Take Notice!I ordered these items and received them 3 weeks ago they were out of stock at the time."
"They seem to be out of controle. Tghere are other places to buy most of this X-10 stuff.
I ordered a CM15A usb pc controler for x-10 modules. They sent a CM15K insted. It is not even close to being the same product.
(CM19 with a transciever module)
Spent over an hour on hold to contact cust service. They told me the CM 15A had been discontinued. So why did the send me something thats not a replacement and why is it still listed and orderable on their website? They gave me an RMA to send it back for a refund because of their mistake (scam) but I have to pay shipping."
"I purchased two Airsight Cameras as a christmas gift. These were wireless IP cameras. First...they are not Wireless. They have a power cord. No mention of that on their website when I tried to find it before ordering. Second, these security cameras are for indoor use only. Again, no mention of that, in fact, their website clearly shows images taken outside from these cameras! Misleading. Finally, I couldn't get these cameras to work on my network. I found out that I was one of many people with the same problem. No help. They wanted a 15% restocking fee to return the junk that didn't work and was misreprented. Don't buy from these guys. BTW -- most of their stuff is available on OTHER websites at a lower price. Put the screw to X10 and buy it from someone else. Their service is slow and not at all useful."
"I ordered the wireless security system from x10 on November 3rd 2011, it is now January 6th 2012 and I still have not recieved my security system. I have sent several emails and got a response a month ago saying my product was not in stock, but it would be by mid-December. So I waited.........and waited......I have called and waited on hold for over an hour each time and end up hanging up, I have sent more emails with no response. I do however, constantly get junk mail from them. This is an awful company. I do not see how they are in business. I am filing a complaint with Paypal and the BBB, hopefully I wil get my money back. This is no way to run a business, it feels more like a scam."
"I bought an x10 ip airsight camera and when I tried to install the software on my computer it told me to restart it, when I did I got a black screen on my computer. After trying for days to get a hold of them by phone, chat and email I finally talked to a person who told me it is not their software problem that it is my computer and I need to contact my computer support people. Their support department is a nightmare. Plus, they have an extensive return process in order to recoop just a portion of the purchase price. DO NOT ORDER ANYTHING FROM THIS COMPANY THEY ARE A NIGHTMARE TO DEAL WITH!
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"I purchased an extended warranty for an Active Home Pro - CM15a Controller. It started failing 3 months ago. X10 will not issue an exchange and have it replaced. They have been giving me the run around for over 3 months. I will never buy from them again. I will replace my X10 system with newer technology, that works. "
"I agree. X-10.com SUCKS. NO support. NO answer of phone. Never ships or ships incomplete. DO NOT BUY FROM THESE JERKS."