“Hi there, we apologize for any dissatisfaction with your timepiece. While we understand your preference for the color, please note that Invicta advertised this product as red, and we adhere to the manufacturer's specifications. It's typical for items on our website to exhibit a similar shade or tone of color, rather than an exact match, due to variations in photographic lighting. Per our return policy you are responsible for shipping expenses in your return.
Additionally, you can also find the item on the manufacturer's website, where it appears to display a similar shade of red. Neither on our website nor on the brand's website does it specify that it's a vibrant red, which seems to be the color you are most interested in. Refer to the link below for manufactuer's website:
https://www.invictawatch.com/watches/detail/0701-angel-lady”

“Hi there, your package is on its way to you. As you opted for regular shipping instead of expedited, it was sent via DHL. Please note that DHL does not operate on weekends, which is why there was no movement on your package during the weekend. To stay updated, consider signing up for notifications. Anticipate receiving your package by the end of this week. If not, feel free to reach out to us at desk@worldofwatches.com. Alternatively, you can contact DHL for more detailed information. ”

“Hi there, As per our records, your order was placed on 01/04/2024 at 16:45 and was shipped out the same day at 01/04/2024 17:34:13. If you desired a quicker delivery, it's advisable to choose expedited shipping during the checkout process. You do have the option of returning it if you are unsatisfied with our services but please do keep in mind shipping fee is the customer's responsibility. ”

“Hi there, I see from our records that customer service has responded to you and have asked that you send pictures of the damages. Please email us at desk@worldofwatches.com or tara@worldofwatches.com. We need photos so we can forward these to the manager and for our internal processes. Additionally, you can send your watch in for inspection so we can check if it's a manufacturer defect or there's any other possible reasons this could have happened. Please familiarize yourself with out returns policy https://help.worldofwatches.com/articles/8250-return-policy if needed. ”

“Hi there, we do apologize for your experience with us, please feel free to initiate a return by accessing our Returns Center through the following link: https://help.worldofwatches.com/articles/8250-return-policy.
Or you can contact our customer service department by calling 1-866-655-5558 and they will be happy to help you with the process. Your satisfaction is of utmost importance to us, and we are here to assist you with any inquiries or concerns you may have. Please do not hesitate to reach out if you require further assistance.
Additionally, please ensure you initiate your return within the 30 timeframe which starts from what it was delivered. The returned merchandise must be in its original condition and accompanied by the RMA form, the original warranty, as well as the original documentation and packaging; otherwise, the return will not be honored or you will be charged a restocking fee depending on the condition.

Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way. Thank you.
”

“Hi there,
This item clearly shows on our wesbite that it "Usually Ships In 1 - 2 Weeks" Ypu placed your order on 12/20/2023. Additionally it's holiday season so the process takes a little longer than usuual. Thank you for understanding. ”