"Great Price , Great Sunglasses , Great Shipping, Great Customer Service ( Thanks Heidi ) "
"Message twice for a return, no response. The phone number on the site doesnt exist and the number on the receipt just rings with no voice mail or answer. Had to call the cc to file a dispute."
"Found the watch I wanted a a great price and received it in two days! Wonderful prices and service!!! Would highly recommend World of Watches!"
"As my title says , I am yet to receive the item purchased"
“Hi there, this is your Tracking Number: 9400111206079466941459 and it indicated "This is a reminder to pick up your item before March 15, 2024 or your item will be returned on March 16, 2024. Please pick up the item at the SAN JUAN, PR 00929 Post Office." Please get in touch with your post office to pick up your package. ”
"Received my watch perfect condition "
"Very satisfied with my purchase! Outstanding quality! Delivery was fast and with care"
"I purchased a pair of Raybans for my husband for Valentine’s Day. I paid for next day shipping. Item still did not ship after a week and a half. I emailed customer support and they sent the glasses the same day. However my Valentine’s gift was almost a week late. I don’t think they would have shipped at all had I not contacted customer service since I never received a shipping confirmation email. "
"I ordered an Oris Diver 65 Chronograph. Price was unbeatable and very fast shipping. They even sized the watch for me, so it was ready to wear upon delivery. Very happy customer "
"WOW cancelled my order for a perfume I was really looking forward to, without warning; the reason they gave was that the item was out of stock. Before I placed my order, I saw that there were two pieces in stock. It was however, clearly mentioned the item would ship out only in 1 - 2 weeks but this didn't concern me as I've placed orders like this before and they were always fulfilled. So, I was really surprised and disappointed when I got the email informing me that my order was cancelled because the item was out of stock? First of all, it was never in stock from my understanding because in stock items ship immediately according their website. Secondly, as mentioned before after I placed my order, there was one more in stock so I wonder if the person who placed the order for the last piece also had their order cancelled or was luckier. Thirdly, when I requested a price match for the same item for when it comes into stock in the future, as reparation, I was denied and a lousy $5 coupon is all I was offered for this unethical business practice. I have been a loyal customer who frequently ordered from them and never had any reason to expect anything but a good experience. It just takes one bad transaction to ruin the goodwill that was built over years, I'm sorry to say and that goodwill I had, is the only reason I didn't give WOW one star.
UPDATE 02/23/24
When you add to cart, if the number of pieces you are trying to add exceeds the number in stock, the website will alert you that you are trying to add more than what is available. In my case, if I tried to add 3 pieces, it would not add to cart and alert me that the number pieces I was trying to add, exceeded what was in stock. The website also clearly says if an item is in stock, it will ship immediately, but in some cases, it says items will ship in 1 - 2 weeks. I've always assumed this was because the items were not in stock but a restock is imminent.
It is plausible I suppose that your system experienced a lag however, as I mentioned, there were two pieces in stock when I placed my order which meant there was one in stock after. That one piece was in stock for days after and I know that because I kept checking your website to see if my order was being processed. I also considered buying the last one for a friend. It seems far fetched to me that it would take that long for your system to correct the mistake.
The price match would have been a suitable gesture of goodwill and while I understand this is not a common practice, I'm sure it would have been possible at your discretion, if you actually regretted the inconvenience and disappointment. I used a $10 off coupon on my order which I found using a simple Google search. You must think your customers are foolish if you believe offering a $5 off coupon can be considered a gesture of 'goodwill' when coupons of double the value are so easily available for us to find and use.
UPDATE 2
If the intent behind this exchange was to smooth things over I can assure you that you have achieved the opposite. Does your limit change with each order? Because I tried adding to cart after I placed my order and it showed the AVAILABLE quantity one. Before you say that was because your system was intelligent and detected that I had already placed an order from my account, it was not from the same account. Your 'efforts', if they can be called that, have so far consisted of offering me $5 (not even the $10 that is so easily available of anyone with common sense to find using google) and to argue with me over technicalities while offering really lame excuses which I have mostly invalidated. Do better!"
“Hi there, We sincerely apologize for the inconvenience you experienced. However, I must clarify that our website currently does not provide visibility into our stock levels or availability of items. It's possible there may have been a misunderstanding on this point.
Regarding our price match service, while we do offer it, it does not extend to items that were previously in stock on our website and subsequently went out of stock.
As for the issue you encountered, it's likely that multiple orders were placed around the same time as yours, causing a delay in our system updating the stock status. Unfortunately, this resulted in your order being processed after the item had become out of stock. We deeply regret any frustration this may have caused, which is why we offered you a $5 credit as a gesture of goodwill for the inconvenience.
UPDATE:
Mr/Miss DAT81, per our last exchange, our system does not currently provide customers with notifications regarding product availability. Instead, it alerts customers when they have exceeded the maximum limit allowed in the shopping cart or for purchase by a single customer, which we have set for certain items. So, what you encountered was the message 'The requested quantity exceeds the maximum quantity allowed in the shopping cart.' I understand your frustration, and please know that we have made every effort to address this issue.”
"this watch lovely as it is, works well but the wait without notification was unexceptable"
"Product was as described shipping was reasonably fast whole experience was good"
"Tens of ads aday. You don't have an update of your order. You ask a question about that and you receive no answer from customer service "
“Hi there, we apologize for the inconvenience. However, a customer representative will reach out to you. Please ensure you check your emails. Thank you. ”
"Have not received the watches yet!"
“Hi there, we do apologize for the delay. Here is your tracking # 1Z567E3W0311284002 and you should be receiving your package today. Thank you for your patience. If you have any issues please reach out to desk@worldofwatches.com.”
"Very good item rapid delivery and helpful customer service "
"Title says it all. Use UPS instead, so I can avoid the headache if using DHL."
“Hi there, we pride ourselves on the transparency of our website. During your checkout process, you were duly notified that your item would be shipped via DHL, our standard method for international orders unless you opted for express shipping. Choosing express shipping would have meant your order being dispatched through alternative means.
Moreover, you have the option to opt in for delivery notifications, which can be less of a headache for you. ”
A rep from WorldOfWatches.com, WorldofWatches, has responded:
“Hi there, we sincerely apologize for any inconvenience caused by the delay in our response. To facilitate your return process, you can easily initiate a return through our online portal. Please visit the following link: https://help.worldofwatches.com/articles/79935-start-a-return-returns-center
Alternatively, you can reach out to us directly via email at desk@worldofwatches.com or orders@worldofwatches.com. We appreciate your understanding and look forward to assisting you with your return.”