"Easy shopping and good discount "
"Thank you for everything."
"Slow shipping , but real product "
"I love my watch!!!
the delivery was very fast"
"Would have given a 5 star. Was disappointed in customer service response on warranty certificate question. Had no idea manufacturing warranty not with purchase. I buy tons of watches and this will have impact on future purchases "
"I placed my order on April 22, 2024. It was due for delivery on April 29, 2024. I signed up for tracking alerts through USPS which was the shipping agency being used. After April 27, 2024, the tracking no longer provided any updates. It has shown for the past 4 or 5 days the package is in transit to the next facility. I'm guessing someone is already wearing the watch since it was not cheap. After calling the customer service number, I wasn't able to reach anyone. The phone rings, plays an automated message and then hangs up after you wait for an infinity. The chat feature on the website is not functional. I've emailed them several times. The only response I received was one asking me to select yes or no if I received my order. I reached out to USPS and started a package inquiry since the package has not been received. I had to tell my husband what should've been his anniversary gift for a Purple Heart disabled veteran was not gonna make it. Back to the drawing board with that. No one from customer service (live agent) has yet to contact me. To add insult to injury, I've received three emails requesting that I give a review and rating for the World of Watches company. These companies nowadays seem more concerned with reviews than actually delivering the product to enable you to provide an accurate review. I'm crushed. I'm frustrated. I'm in the process of opening a PayPal dispute since that was the method of checkout I used. The money has been paid in full, I have no product, no tracking information to rely on and can't get anyone from the company to reach out to me. This has been the worst experience ever! I will never recommend this agency to anyone looking for watches. The get a negative 5 stars for my experience! The company website says you have a 30 day window for returns. Well, how can I meet the 30 day deadline when I didn't even get the product. I've heard about organized theft rings where people steal the packages. I guess I've been struck by the criminals this time. I thought I was gonna do something special for my military man. I got his hopes up and now we are both broken hearted. That isn't a good thing to do to someone injured in combat and suffers with PTSD. This ****! "
"I HAVE BEEN LOOKING FOR THIS ITEM FOR AGES. WAS VERY HAPPY TO FIND THIS SITE. EXTREMELY HAPPY AND GRATEFUL. WAITING FOR MY ORDER TO ARRIVE. THANK YOU . "
"Disappointed with my order experience. I ordered a particular fragrance from your site, however upon receiving the package, I was shocked to find the item I received was not what I had ordered.
This has been a significant inconvenience to me because you came highly recommended. To add insult to injury I am being told that I will pay for shipping costs both ways. This defies all logic and I plan to escalate this all the way.
I trust whoever is going to read this review will take all the necessary steps to rectify the situation promptly."
“Hi there, we apologize for any inconvenience caused. We requested pictures from you which we are still awaiting, this is to ensure that we address the correct item discrepancy, as updates to bottles or labels are common in fragrance products. Additionally, our return policy specifies that return shipping charges are the responsibility of the customer. However, upon receipt and verification of the incorrect item, we will issue a full refund, including shipping costs. Alternatively, if you prefer, we can promptly send you the correct item and refund only the shipping cost. Your satisfaction is our priority.
Please email us at desk@worldofwatches.com with the images as soon as possible and I can try to request a pre-paid label if possible. Thank you for your patience and understanding.”
"I did not purchase anything from you, so how can you improve service? Stop allowing your business to be part of the billion-dollar Faud crime world. Be part of the solution not part of the problem!! Get better credit card verification safeguards and stop putting innocent people through these unnecessary hassles by making it so easy for you to be fooled!!!!! and maybe you could gain more actually hard-working honest customers instead of the scums of the earth!!!!!!! yeah see if this makes it to print?"
“Hi there.
I understand your frustration, and I'm sorry for any inconvenience you've experienced. We take security seriously and continually update our systems to prevent fraudulent activity. However, it's important to note that protecting your credit card information is a shared responsibility.
While we strive to improve our verification processes, it's essential for cardholders to also take proactive steps in safeguarding their cards, such as monitoring transactions regularly and promptly reporting any suspicious activity. By working together, we can create a safer environment for all our customers.
If you have any further concerns or suggestions, please feel free to reach out. We value your feedback and are committed to providing a secure and reliable service for everyone.
Thank You
World of Watches”
"My watch arrived dead on arrival, with the wrong user manual, and no warranty. The phone number on the receipt was not in operation. Total rip off -- beware."
“Hi there, we apologize for any inconvenience caused. Please note that you had the option of communicating via email or initiating a return via our online portal. However, our return policy stipulates that the item must be returned in its original condition for a refund, so we regretfully cannot issue a refund in this case because you sold the watch to a third party.”
"I bought the Matthey Tissot Swiss Automatic Diver for under $300. Love the watch. Not 5 stars due to not receiving any notification until watch wasn delivered even though I emailed them.
"
"When I placed my order, the estimated delivery time was "3-5 business days." However, it has now been over 10 business days, and I still haven't received my product, which is extremely unsatisfactory. This order was meant to be a birthday gift, and I expected it to arrive by a specific date. Additionally, I paid $9 for shipping. I am disappointed with the service and would like an explanation for this delay."
“Hi there, we do apologize for the inconvenience. However the item you purchased clearly shows on our website as "Usually Ships In 1 - 2 Weeks". ”
"Delivery time was very prompt & got what I requested "
"GOOD ,FANTASTIC AND FAST SERVICE. . I LIKE YOUR PRODUCTS VERY MUCH. THANK YOU"
"Very pleased , will do business again."
A rep from WorldOfWatches.com, WorldofWatches, has responded:
“Hi there, we sincerely apologize for any inconvenience and frustration you've experienced. Providing excellent customer service is our top priority. Earlier today, I sent you an email in response to your inquiry on one of our review sites. It's important to note that you selected standard shipping during the checkout process, which doesn't prioritize delivery. According to the tracking number, your package is currently marked as "In Transit to Next Facility, Arriving Late" as of May 1st. Once we hand over the package to the carrier, we have limited control over delivery speed or prioritization. However, we're conatct the carrier to gather more information about your package and will promptly update you. Should you have any further questions or concerns, please feel free to contact us at desk@worldofwatches.com. We appreciate your patience during this process.”