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Product & services pricing
3.75/5
Chance of future purchase:
3.75/5
Shipping & packaging:
3.75/5
Customer service:
3.75/5
Return/Replacement policy:
3.75/5

Verified
5/5

2013-01-31

"Good experience all around. Everyone I spoke with was very pleasant. The folder was delivered quickly. "


Verified
5/5

2013-01-30

"Outstanding experience. I placed an order for a letter folder online. I received a phone call from a gentleman at Whitaker Brothers to go over my needs and ensure I had in fact chosen the right machine for what I wanted and needed to do – very reassuring. The machine has worked like a charm. I would recommend them to friends and colleagues and definitely use them again should a need arise."

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Verified
5/5

2013-01-13

"Thanks so much for your help Kyle!"

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Verified
5/5

2013-01-11

"Followed up online order with a prompt call to make sure I would be satisfied and product would meet my needs. Very Professional!"


Verified
5/5

2012-12-14

"They delivered in a timely manner and ordering over the phone was really helpful."

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Verified
5/5

2012-12-05

"John Brown from Whitaker Brothers was extremely knowledgeable, courteous, and patient through this process! This was my first experience ordering office equipment, and additionally the project for which we were ordering the equipment had some challenges which caused delays. John was extremely helpful and again very patient! I am very thankful to John for all of his assistance!"

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Verified
5/5

2012-11-30

"Ordering was easy and quick. My product arrived right on time and has been fantastic! It is such a huge help around the office and a cost-saver. "

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Verified
5/5

2012-11-30

"We have purchased several machines over the years and are always satisfied with the product."

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Verified
5/5

2012-11-30

"I worked with John Brown. He was excellent. He didn't waste my time with products I wasn't looking for. He listened to what I wanted, and provided me with pricing and details that would fit our requirements. We received the product quickly and found the quality to be outstanding.

I highly recommend John Brown and Whitaker Brothers, and want to thank them for their service.
"

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Verified
5/5

2012-11-30

"Whitaker Brothers has fantastic customer service. The sales representatives are very friendly and helpful and were able to provide the product we were looking for at a very competitive price. I would definitely purchase from Whitaker Brothers in the future."

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Verified
5/5

2012-11-30

"Learned (from these guys, on their site) of a higher quality shredder than office supply stores sell and at a lower price, then found the lowest price on-line and went back to these guys as I learned what I wanted from them, so figured if they matched price, it would be right to order from them, they matched it, delivered quickly from stock and I will do business with them again when I need more shredders"

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Verified
5/5

2012-11-27

"We received our order in a very timely manner and when I had to report that it was received damaged, I was contacted immediately and was told that a replacement part for the cracked cover would be sent right away - even though they were not responsible for the damage since the box was received from UPS and signed for. Whitaker Brothers Customer service rep was very professional in handling my order. If I need any other office equipment, I will contact them again."

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Verified
5/5

2012-11-17

"very professional and up on things. the sales person called me immediatly to tell me that the item i ordered would be delayed, instead of letting me find out later."


Verified
5/5

2012-11-13

"Whitaker Brothers was closed for two days during/after Hurricane Sandy. I ordered a folding machine the very morning that Whitaker Brothers re-opened after the storm. Exactly one week later the machine arrived at our door. I thought that was wonderful service especially under the circumstances. Also, during the decision making process I used live chat and received excellent information and advice. The individual I conversed with had 12 years experience with folding machines and was very knowledgeable and helpful. Well done!"

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Verified
5/5

2012-11-12

"The user friendly website attracted me to Whitaker Brothers. The specific product specifications and awesome videos helped me decide what to purchase. The website cannot compete with competitors!"

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