"The sales people didn't care enough to answer my questions about the dimensions and weight. I bought from another company."
"Ordered a Dolphin E30 Pool Robot from them on 6/1/23. Robot stopped working consistently by end of June and within the 30 day window. Called Wellbots who told me that I needed to work with Maytronics/Dolphin directly. Did so, and have continued to do so through today 10/3/2023. Have sent the robot back to Maytronics for repair 3 times within that time frame, at my cost each time, with robot being "repaired" each time and sent back and still not working upon receipt. conveyed ALL of these details to Wellbots via email along with copies of all emails and repair issues. Last response from them on 9/29 was "you're outside the 30 day window and we can't help you, next time buy an extended warranty". At this point, I just want a refund or heck, exchange it for the same robot that actually works. But nope. This is the 2nd time I bought from them, had a good experience the first time. This time has been supremely bad. Strongly recommend staying away as they'll tell you one thing in the first 30 days to get you beyond the 30 day "policy" and then they just tell you you're SOL. If negative stars were a thing, they'd get -5."
"Several minutes after placing my order, I asked via Live Chat to change the chosen color of the item I ordered, and I only got a response many hours later. They said they would make the change to order. The next day, I checked the order details to notice nothing changed, so I emailed to remind them. It took them 3 days to return an email in which they said the item was shipped and they couldn't make the change. However, I didn't receive a confirmation email and tracking number; the order still reads "You’ll receive an email when your order is ready."
Wellbots's service is full of lies. Their live chat window boasts of "typically reply within minutes." My experience is they typically ignore you, and occasionally they reply after half a day.
Avoid Wellbots. Eventually, the meager discount you get from Wellbots comes at a huge emotional cost."
"Wellbots is an awesome company with efficient and very professional customer service, I highly recommend it."
"I had an amazing experience shopping at Wellbots.com. They offer a wide range of smart products, at a very competitive price and with a very responsive and helpful customer service, which is very valuable when you are buying high tech products. Highly recommend!"
"Manuel made a very stressful warehouse glitch on an order (2 scooters ordered only 1 delivered) into an amazing recovery. The customer service provided was incredible! Unwavering dedication and follow-through to get the mistake rectified as swiftly as possible with compassion to my circumstances. Wellbots will be my go-to with confidence."
"Kartik is very professional, courteous, and exceptional customer service. If it were not for Kartik I would’ve requested a refund. He has gone above and beyond my expectations. He has kept me informed and also given me options as to my purchase via email. Great customer service!"
"UPS inexplicably re-routed my order to a prior address of mine in another state, and provided no way to rectify the issue. When I called Wellbots, I received immediate, complete, and courteous service. They quickly worked with UPS to re-route my shipment back to me, verified details, and followed up to confirm status with me. Very satisfied."
"Excellent customer service!! I bought two ultraloq from Wellbots and the bridges were missing. So I contacted support. Manuel who helped me was extremely helpful and responsive. He mailed me a new bridge and allowed me to return the other one if I wanted to even after return window. Really appreciated how easy everything was working with Manuel. Will definitely shop from Wellbots more!"
"My son decided to order a gift for me without my knowledge. However he had buyers remorse and tried to cancel the order.
Manuel from WellBots gave me a call letting me know what options I had, unbeknownst to me that this was taking place.
No worries though, since my son didn't do anything wrong.
All in all, item was received in less days that originally scheduled, undamaged as well.
Looks like these guys are a bit unknown but a growing company.
Thanks"
"A great customer service! I wanted to have a pool cleaning robot before a weekend. A pool cleaning robot I ordered was back-ordered. The rep helped me find an alternative model and locate it at a warehouse closer to me, so it can be shipped right away. I got my order in two days!"
"Easy to use web site, great prices, shipped quickly, no excess packaging. Overall a very nice shopping experience."
"I had a very positive experience purchasing my Ecotric sportcool e bike from Wellbots! I had an issue with assembly and emailed customer support, they contacted me within one day and resolved my issue immediately. I am a happy owner of an excellent quality electric bicycle. I will not hesitate to buy from them again, thank you Wellbots!"
"The Autel Evo 2 Pro Rugged bundle is well thought out to get you in the air immediately with a spare battery for flight two and a case that accommodates growth; room for the upcoming Smart Controller, a charging hub, lighting, filters, two more batteries and more. It flys at least as well as my Mavic 2 Pro, but it's easier to see, flys longer and takes higher resolution videos. Overall, I love it."
"I bought the Nautical Cc dolphin pool vacuum with caddy, it delivered on time, it’s of great quality, super easy to clean and easy to use. It climbs the walls and stairs. This vacuum works great in our in-ground 30 x 16 pool. I would recommend Wellbots to buy from."