"Had problems with a coupon and called 3x to get assistance. Twice I was told someone would call or email, but none. I use Vitacost frequently. Love their vitamins/supplements. After my third call was ready to quit Vitacost. So when I got home from work, I figured I would try one more time. I reached Cheryl at customer service by phone. She was just the best, friendly, knowledgeable and professional. She took her time to place my order for me using the controversial coupon in quick time. I felt confident my order would arrive as ordered in a timely manner. She listened and was so kind and patient. Thank you! So glad I made that last phone call. My order arrived yesterday. So happy. Cheryl restored my faith in Vitacost. "
"I received my Solgar vitamins in about 3 days from ordering, very surprised & Thanks to Vitacost. Liked the way the vitamin bottles were packed, protected by a sheath type of material."
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team!”
"very pleased with your prompt service, thank you."
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you enjoyed your experience – it means the world to our entire team!”
"Fast Delivery will order again. Thank you so much. "
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"There are two features of your delivery service that always impress me: The speediness of the timeline from placing the order to my receiving it and the careful packing of all the items. I have never had a broken glass or ripped open package. So thank you for your efficiently and carefulness.
"
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you're enjoying your experiences – it means the world to our entire team! ”
"Great Great service an great products"
“
Thank you for the excellent feedback! We are happy that you enjoyed your experience with us! Welcome to our Vitacost Family!
”
"This process was by far exceptional in this day & age!
My order must have been processed immediately since I received it within just a few days!!
It was exactly what I expected & very pleased with my purchase!!
Highly recommend Vitacost!!! "
“We are incredibly grateful that you took the time out to share your feedback with us! Customer satisfaction is our top priority, and we are thrilled that you're enjoying your experiences – it means the world to our entire team! ”
"We like the way the product works. Always get our order within the week. No waiting "
“Yay! We're so happy to hear that you received your order in a timely fashion! We appreciate you taking the time to share your feedback!”
"When I got home from my Christmas vacation, the box was here! Thank you! It's easy to order from you, again, thank you."
“Your kind words about our company are really appreciated. We love making our customer’s days and we can’t wait to have the opportunity to make you smile! Thanks for choosing us!”
"I always have a positive experience using Vitacost products and they always arrive when promised.
Quality and service are the best.
Thank you
"
“Thank you for your amazing 5-star review! We are thrilled to hear that you are consistently having positive experiences with Vitacost products and that our quality and service are the best. Your support means the world to us!”
"The product and its delivery were great!"
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"My orders used to come by Priority mail in 3-4 days. These past few months the orders are coming FedEx Economy and have been taking 2-3 WEEKS!! Unacceptable!! What happened, Vitacost!?!?!? A definite decline in service. So disappointing. I’m currently looking for other retailers to purchase from who offer better service. "
“I'm so sorry to hear about your experience with the slower shipping times. We understand how frustrating this must be for you, and we apologize for any inconvenience it has caused. Our team is working hard to improve our shipping processes and restore the level of service you have come to expect from us. We value your feedback and appreciate your loyalty to Vitacost.”
"Orders are promptly filled and delivered on time.
Order arrived immediately. Quality is terrific. Will use this service for future orders.
Order is always on time.
Order is always on time"
"I make sure that I wait until the sales hit and then I stock up. They offer a huge variety of products and shipping is great. Plus I get rewards from my credit card for shopping with vitacost!"
“Good afternoon and thank you for your kind review! We are so happy to hear that you are able to find your favorite items with a good price and fast shipping! Take care!”
"Good prices and super fast delivery."
A rep from Vitacost, Becky-Rep, has responded:
“We are thrilled to hear about your positive experience with Cheryl! Thank you for being a loyal Vitacost customer and for giving us the chance to make things right. We appreciate your patience and are grateful for the opportunity to assist you. We look forward to continuing to provide you with excellent service and high-quality vitamins and supplements.”