"After having purchased two Velocity Micro computers in the past, and finding them outstanding, I contacted them about a very high end system. I spoke with Paul, who was informative, friendly, and patient -- and I bought a great system.
I can't tell you how wonderful it is to speak to a computer specialist who speaks American English and who can answer any question.
I have had a lot of computers. Some were crap. Some were okay. But when to open up a Velocity Micro system and see the painstaking detail that went into its creation, there is no going back.
Velocity Micro is awesome, as are its employees."

"I ordered a pc for busines’home use.
Excellent customer support.
However, pc arrived with noisy power supply which should have been caught by quality control. Instead of shipping the pc back for repair they gave me the choice of replacing power supply by myself, they supplying the part. I did the repair.
Machine is generally built well, but mediocre upper fans are noisy, and I find the fan wiring arrangement odd: the intake fans are tied to the cpu fan, not individually controlled. Also, the upper usb-c port is inoperative with no indicator to that effect.
I also ordered the monitor from VM, and it was shipped separately. VM charged almost double the retail price! "

"I don't think I've experienced better customer service from anyone and certainly not for PC's. They responded to my emails and calls when I reached out very fast. No automation system, just friendly informed people who know what they're talking about and don't act like they know more than their customer even though they probably do for most. Either way that's the best quality to have in customer service so 10/10 there for them.

The only thing I had to wait on was DDR5 for my build. I kind of went all out on this and they had all of the other parts in a few weeks. (GPU, CPU, etc.) I received my PC just shy of 3 months of purchase date, but again chip shortages are real and doubly so for DDR5 memory. Had I gone with DDR4 yeah, I could've had it a month or so sooner, so if waiting is a factor for you then know that DDR5 alone will potentially increase your wait time. Otherwise, they are very fast and the actual act of them building, and shipping takes them little time.

As for using my PC I immediately was saying this was worth it within a few hours of use. Right out of the box the thing starts up. No bloatware at all just a clean ready to use system. There is a reason these guys market performance over everything else and I couldn't be happier.

My one and only suggestion is that they put a foam/cardboard piece inside the PC to reduce any and all GPU sagging while in transportation. Although rare, I have seen that cause damage before in transportation to the port and considering prices of these things I think padding is a small price to make sure damage doesn't occur. One replacement because of it would cost more than to pad many PCs."

"Throughout a supply delay, the Sales and Support staff kept me up to date, and were always ready to do anything I asked. I expect great PCs from Velocity Micro and they have always delivered."

"I cannot review my experience because I have not received my order yet"

"Love working with a company where you can actually talk to a knowledgeable person on their products. "

"Salesman was easy to work with, no high-pressure sales tactics, Ship date was moved out a little, but Laptop arrived well packaged, battery was fully charged, Windows 11 installed, unit was basically ready to go.

Overall, a pleasant buying experience.

I will definitely recommend Velocity Micro to my friends, as a friend recommended them to me."

"My 3rd purchase from VM--always been a good experience!"

"This is the second computer that I’ve purchased from Velocity in the last few weeks. I cannot stress enough how nice it is to deal with this company. They are so responsive and both computers are running flawlessly. "

"I have owned my Velocity Micro Z55 for a few weeks now and could not be happier with my purchase. A day after placing my order I decided that I was going to bite the bullet and upgrade my graphics card. After reaching out to Paul at VM (thank you, Paul!) I was able to pay the difference for the new card and get my order changed before it entered production. The time from order placement to the system landing on my door step was about three weeks.

With a number of components hard to come by these days I wanted to have a new PC built that didn't involve me paying heinous markup for a current gen GPU. Velocity Micro built me a radical gaming rig through which I am able to max out all graphics settings in games like Red Dead Redemption 2 and Cyberpunk 2077, all while staying incredibly cool and quiet. I am so thrilled to have reached out to them for this build and would gladly point anyone in their direction who might be looking to upgrade for themselves."

"they’re simply great, honestly. can’t imagine any better service. "

"From design, through custom construction, and continuing with excellent support, Velocity Micro is simply the best in the business! I just ordered my second computer from them after a flawless 5+ years with the first PC. It is still running fine but since it does not support Windows 11, I decided it was time to take advantage of the newest technologies and increased speeds. Everyone that works for this company is super nice, really knowledgeable, and ready to help in any way they can!"

"I did a spreadsheet comparing what I wanted & who had offered it ....VM was always preferred due to my experiences but I was waiting for the slim line & the waiting paid off ,,,,,maybe 12 days from custom order to delivery of a perfect laptop"

"Great Build. Inside PC was neat and tidy. I would definitely recommend!"

"The computer seems to work great. I am using it to work with PTC Creo and it is a great improvement over what I was using. My only problem is that the computer was shipped a little over a week later than I was told, delaying some work I needed to get done. "