"I'll not rate my machine yet, but can definitively say that after extensive searching, Velocity Micro is the only company to offer true high-end laptop computing solutions. I simply could not find another vendor that had all of the latest components "on the menu" - I could find 17" machines with 4000-series graphics but not with 13th gen Intel etc...

Mike was available to me via chat across multiple days as I researched the build. He was extremely knowledgeable and, much to my delight, when he didn't know (not very often), he said as much and then consulted with the Velocity Micro engineering team to get the answer. This is truly rare - I've deal with Lenovo chat/voice customer service and while good, they like the short answers like "try this instead" or "I think so". Those dogs don't hunt when I'm spending $4,000+ for something that will kill it when running high demand software like Topaz Labs products, ENVI, ArcGIS Pro and similar. Even better, he tracked our conversation and questions across multiple days and made the sale without being in the least bit pushy. Very impressive - A+."

"Always able to reach competent and knowledgeable technical/sales support.
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"My third computer from
Velocity. Great units!!!!"

"Recently purchased both a desktop and a laptop for our non-profit. The desktop is very fast and well made and the laptop is the best we've ever used. Service through the pre and post sales process have been excellent. Our one call into the support team for assistance with connecting to our wifi network was handled professionally and efficiently. Highly recommended!"

"We use Velocity workstations as a platform for scientific imaging systems.
Assembly quality is excellent, and support is exceptional.
We recommend them without reservation.
"

"Velocity Micro is the absolute only place I will buy a computer. I am a serious user of computers, not only for my personal use, but also for my companies. I have been using their computers, each one having been created according to my specs, for nearly twenty (20) years.
I am an accountant, a computer programmer, a crafts person, a graphic designer, and an artist. Clearly, I require a high quality reliable computer, and I am always confident that the talented and knowledgeable staff are always there with solutions and assistance during the design period and thereafter."

"We're a high tech engineering firm that uses AutoCAD, Vectorworks and various audio, lighting and video modeling programs. Since we started getting our workstations from Velocity Micro I, as IT Manager, never hear any more complaints about performance or speed. We use both their desktops and laptops. Their presales manner is stellar and they always deliver when promised. I can't attest to their service AS WE HAVE NEVER HAD A NEED FOR IT!! (Although I have no reason to doubt that service would be as good as their other aspects.) We prefer Velocity Micro for workstations over the usual gigantic manufacturers because we can talk to humans at Velocity Micro who have the time to understand our needs and tailor a machine that gets the job done. Highly recommend Velocity Micro. You will not be disappointed."

"Velocity products are high quality. The support and overall customer service compare to no other. The Red Team I manage has used Velocity for several years now!
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"Had bought a desk top from you years ago and had great customer service and product. Hope it is still the same status quo."

"Josh has been an excellent communicator. I have been very satisfied with my 12 year old Vector Z25 desktop. It has recently been overheating requiring a restart probably related to its age, so I decided to go with a new laptop. It is great dealing with a local RVA company with such high quality products and service!"

"I ordered on a custom gaming pc on March 26th. The expected ship date was four weeks. I received it on May 18th. They did send me an email informing me of the delay. Not happy, but ok. Since it has arrived I've had an issue, the system totally locks up, making the only way to shut down is using the button on the top of the box. The freeze up is complete, no mouse, no keyboard command will work. I thought it may be a mouse driver, and downloaded iCue for my Courser gaming mouse. The key board is Logitech, nothing fancy. That did not fix the freezing issue.
I then emailed Josh. He had reported the issue, someone would contact me. His reply was FAST, 30 minutes. I was very pleased.. lol. That is where service ended. The next day I reached out to him again, stating that no one had called. His reply was put in a support ticket and he gave me the link. I did, twice! As of today, June 11th, I have not received a reply from anyone! NOTHING. This computer cost over 4k, and it had to be completely paid up front! I had read reviews and the worst thing I saw was that it would take longer than promised. Of the ones around support there seemed to be no real issues, and customers were being taken care of.
This was a gift for my husband. Once the card I used for the purchase on was paid off I planned on purchasing one for myself. We are Gamers! At this rate.. It does not look like I will NOT be a returning customer. I spent 20+ years as a Support Manager for a major software company. If anyone in our department had ignored a service request, they would not be employed for long. I'm at a loss.. I do not know how to get this issue corrected. "

"I'm very happy with the service provided by Velocity Micro. They kept me up to date on any delays. Just received my PC today and will be testing it out tonight. I heard about this company through my dad who is a computer geek. He highly recommended Velocity Micro for their customizations and customer service. "

"Ordered PC over a month ago, still waiting. Some finger pointing but, could have been more upfront about delays"

"1st of all I want to give 5 stars, but I have 2 issues. The build time went about 10 days over what they initially said. This wouldn't have been a problem if they had contacted me and let me know there was a delay. But I had to contact them. The other is the fact that I added Microsoft office 21 to the order, and I expected it to be installed. Instead what I received was the software in the Box. Once again, if the website had been clear that the software didn't come installed I would have no problem with it, but my expectation was for it to be installed. The computer itself is great, the staff was great, just a few little issues."

"Delivery was over 2 weeks late. I realize there are a lot of supply chain issues and labor shortages but they should have taken the initiative and called me to let me know it would be late. Instead the left me hanging. "