"I normally build my own systems, however with gpus being hard to come by, I went the prebuilt route, and I'm glad that I did. I've never worked with a more courteous and knowledgeable group than velocity micro. The PC I customized with them is top notch and top of the line, I've never been more pleased with a purchase."

"I wanted this to be great...and it might have been, but customer service and an aversion to eating it on a build they screwed up killed this experience. Ultimately, they would not eat the price of shipping for a clear mistake on their part to fix what turned out to be a fairly simple, inexpensive problem. I don't build computers, so I couldn't tell, and I spent a year completely frustrated.

I reported problems within two weeks. They stretched out support to over 90 days, and when I said I needed them to take the tower back and fix the problem, they refused, saying I had passed the 90 day mark for free shipping. Initially, they wanted to charge me full price for shipping to Hawai'i despite both the site and the cost calculator mentioning nothing about continental free shipping only at the time (it may now, I don't know or care). They offered a compromise instead of following through and changing policy after my case, so I still paid about $100 after paying for the computer just to get the faulty machine sent to me in the first place.

The problem was idiotic and had nothing to do with the shipping. When I finally gave up on them and had a friend who builds computers look at it, I could see myself that the CPU fan and heat sink were quite literally installed incorrectly by 90 degrees, meaning it never sat properly and was the cause of the blue screens, something you would think they would check, except that would mean paying for shipping to fix their screw-up, which they were not about to do. My friend added new thermal paste, which was clearly just a greasy smudge originally that left open metal visible, and he reseated the fan/sink which required turning everything by 90 degrees to the position it was meant to be screwed in. My cores immediately starting running at far lower temps (like 40 degrees C cooler) on startup and so far, I may finally have a computer that works...with no help from Velocity.

If you get lucky and it's built properly, it's probably going to be great...hence all the high ratings that caused me to seek them out. Just hope nothing goes wrong. Maybe you'll get lucky."

"this is my 3rd vm computer i have purchased. one desk top and 2 laptops. i just received my second laptop. i am a disabled veteran with a tbi and i have dizziness and balance issues. i dropped my first velocity laptop too many times. i like that there is no bloatware, you can option them up exactly what you need. they run flawlessly. the dropped laptop still works but i will have to do some repairs myself. trust me, i tried to save some money and purchased an asus laptop from a dealer on ebay...you get what you pay for. i didnt get my hdd in the computer. and this asus is so cheap. yes i saved money and got something that is nothing. velocity micro are the best computers i have ever purchased , hands down. "

"In all phases of life, problems arise. This question is: What do you do to handle a problem and fix it? Velocity Micro support, from sales through customer support, technical and engineering support is super. They are available, willing and quite able to make things right. That is very comforting.

Steve J."

"I found this company looking for computer companies based in America, and the whole process of getting the computer was a breeze. I talked with one of their experts to help configure my custom laptop, and he offered helpful suggestions. It's wonderful to be able to speak with U.S. based customer support!

I actually first ordered a computer from another company, but the expected ship date was five months away! I cancelled that and ordered a Velocity Micro laptop. It had it in my hands in two and a half weeks!

They have been quick to respond to a shipment mistake on their part. I ordered two power cords and only received one. They're working on resolving it - another round of applause for their customer service!

"

"satisfied customer. appreciate the ability to speak directly with helpful human during sales process. was able to reach my sales contact by both phone and email, with prompt responses to questions and concerns. the PC itself is high build quality, performance, value. "

"Love my new laptop! I'm so happy to have found out about Velocity Micro! "

"High end value for fair price"

"I heard about VM through a friend who is a knowledgeable computer person. VM is Richmond based and for me that means being able to also support a locally owned business. I've been impressed from start to finish. They have an insane amount of customization options for their computers. I was looking for a laptop and saved a configuration. They reached out to me the next day to see what questions I had about the system. I picked mine up since they are not too far from me and the pickup experience was fast and efficient. Packing was excellent and came with a free t-shirt and packet of support supplies, even a microfiber cloth. The laptop I got is by far the fastest laptop I've ever owned. The boot time is stupidly fast... It makes my slightly aged Macbook Pro feel like it takes ages. The one downside to the laptop I got (The NoteMagix in black) is that it does show fingerprints/smudges pretty easily, but they are pretty easily wiped off with a cloth. I also feel good knowing that they seem to have stellar support should anything go wrong - but I also am comforted knowing that they test every aspect of the system multiple times to make sure it's working perfectly. I'm really impressed and would recommend them again for sure. "

"I purchased a new system from Velocity Micro after struggling to get the parts I needed to build one on my own. The team at Velocity did a great job during the process of keeping me informed, shipped it promptly, and the system has performed flawlessly since it arrived. Let's be up front; the system I bought could have been purchased for less if I'd bought all the parts and built it myself; I estimate for about 66% of what I paid to Velocity. However, as I said earlier that assumes I would have actually been able to obtain the parts I wanted, plus with a boutique builder like Velocity, that's not the point. The care and attention to detail during the build, burn-in, and optimization process and the support offered for the life of the computer make it worth the extra premium to me. I'm very impressed with my new computer, and recommend Velocity without hesitation!"

"Computer was delivered as promised, on time. Customer service could not have been better. I contacted customer service 3 times about configuring my computer. They were extremely helpful and accommodating. The computer has lived up to my expectations performance-wise. The build quality was amazing. I look forward to using this computer for many years to come. Great job Velocity Micro! "

"From the order process itself through tracking the shipment to delivery, Velocity has set the bar for computer shopping online. Even the way the computer was carefully packed for shipping was a revelation. The system itself is beautiful: killer components, a sleek no-nonsense case, and none of the little creaks, rattles, or hums I’ve found in new Big Name systems. Build quality is 5/5, shopping experience is 6/5 (bonus point for seamless financing option), satisfaction is unquestionable. "

"I built a new laptop, and since this was my second purchase, I knew what to do. A few days later I couldn't find my order number, and contacted support and received excellent support! I believe it's shipping today, so I can hardly wait to get it! "

"We have been using Velocity Micro computers since 2006. We have bought 2 desktops, and this is the 3rd laptop. Of those, the only not still being used is the original desktop that I finally retired in 2018. They perform extremely well. When they need attention, the people there helped me make upgrades without having to send the machine back to them. They are extremely good at what they do and have proven to be a great company to deal with. Even our oldest computers still perform great and tend to outlive the normal life expectancy of most similar machines. They may cost a little more in the beginning, but they definitely prove their worth in performance and long life! "

"Fast service. Got exactly what I wanted."