"My experience with Velocity Micro was pleasant from beginning to end. Selecting and upgrading my system of choice was very easy. The process was well laid out. When I received my PC it was well packaged and all the contents were nice and organized. Last but not least, my system runs like a dream! "
"I've been a customer for probably as long as you've been in business. Each desktop I've purchased has been great. For this purchase, I truly appreciate the help your customer service agent Mike provided."
"I write this review with a little regret - this was my 4th computer purchased from Velocity since 2000. Generally I've had no issues with any of their work. Because of all the issues with this most recent purchase, I can't review the computer itself, because even though I received the computer almost 2 weeks ago, I still haven't turned it on (although I have no reason to believe it won't work.) Here were the problems I had with Velocity:
1 - Order was very, very late (considering that this was a computer, which is often something of an emergency.) I ordered and paid on 31 August, and the estimated shipping date was 7 September. I called after 10 September and was updated as to the progress (almost finished) but with no further estimate of shipping date. I received no notification until the computer was shipped on 14 September. I understand that there are parts issues; however, I received absolutely no notification between ordering and shipping. Not one call or one email. (I did receive two emails from the sales department asking if I'd like to place an order, both from two different people. This did not inspire confidence, as they were sent days after I'd ordered the computer. Not only did they not seem to be aware of their own sales records, but I answered both emails by asking for updates on the progress of my order, and neither person responded.)
2 - Computer was built with the wrong case. This was actually a mistake that cost Velocity money. They shipped with a large case rather than the medium case I ordered. I basically have a huge empty box the size of a small refrigerator. This was extremely irritating, as rather than just set it up on my desk, I had to rearrange my furniture to place it on the floor next to the desk, and find a small table to set it on.
3 - Computer was built with the wrong graphics card. Although it was the card I ordered, I specifically requested (and the person I ordered from confirmed) a GeForce GT 1030 with a DVI and HDMI outputs. Instead they sent me a GT 1030 with a DisplayPort and HDMI outputs. This is a primary reason I have not even started a computer I ordered over a month ago, because I had to specially order a DVI to DisplayPort cable (they are not available in electronics/computer stores.)
4 - I asked for a computer I could mount my old hard drives in. Even though they sent me a large case rather than the medium case I ordered, there was no place to mount a 3.5 drive (there was a place to mount a pair of 2.5 SSD.) This required me to order yet another special part, and attach it to the case with double-sided tape rather than screwing it in. They also connected the SATA cables incorrectly.
5 - The general assembly of the computer was sloppy. I order from Velocity because I am used to working on my own computers, but I did not expect to be adjusting the motherboard. The motherboard was so sloppily installed that it was not initially possible to connect some of the USB cables at the back of the case. The Arctic cooling system was attached to the CPU at a slight angle, and both of the cooling fans had fallen off the cooler in transit and were rattling around inside the case."
"Ordering was easy. When I had questions, the live chat worked great."
"Everything was great but I did not see the discount on the end of my bill for $100.00 for holiday sale."
"Worked great out of teh box"
"Great working with Mike. He went the extra mile to get me a great discount on my 2nd purchase from Velocity Micro - a MX17 Laptop."
"This beautiful and powerful machine I'm using is a mirror reflection VM. From website to shipping, well thought out and customer focused experience."
"I've had 10+ years worth of computers from Velociy Micro. all are well built. smart and tight. customer service is great. "
"Easy buying experience with VM, and from my prior experience, I know the computer will be perfect. "
"Let's us build our new computer!"
"
Simple configuration could use more details and definitely more specs and pictures. "
"had good experience with Raptor Z55, back for a new laptop"
"Great customer service on chat before buying, and computer is working wonderfully. "
"Josh worked with me to make changes to the order that were not possible from the choices on the order form."
"This is my 3rd computer I have purchased from Velocity Micro. About 13 years ago my wife's old computer died. I wanted to find a local company and came across Velocity. Since then, I got her a new computer about 5 years ago we sent her Velocity to her brother and got he an updated desktop. Last night lighting took out my gaming desktop of 13 years. They no longer do repairs on other computers. So, after a few phone calls with Michael, he had had me set with what I need and within my budget I had set. I turn to Velocity and will be back up in no time.
We love our computers and the staff at Velocity Micro.
Update: 20 days later waiting on parts supposed to be ready today 22May."
A rep from Velocity Micro, Velocity Micro, has responded:
“Thanks for the review. We've reached out directly several times via the email on your order in an attempt to address these concerns. We'd still love to speak with you directly. Feel free to reach out at any time.
1. Our apologies for the lateness of your order. We do our best to hit the estimated ship dates listed on our site, but orders can ship +/- 5 business days from that date depending on current order queue. We are actually working on some new systems that will better keep our customers informed of the status and progress of their builds and expect those to be implemented in the next 90 days.
2. Our records show your order was placed online with our MX5 midtower case. We have no record of the case being changed at any time during the build process. If this is incorrect, we’d be happy to address it with you directly.
3. Our site specifies GPU model, but the board partner for that GPU may differ depending on availability. Most board partners provide a standard I/O with each GPU, but there are rare occasions when that is not the case. If you were told otherwise by our team, we can address this as well.
4. All of our cases support the install of at least one 3.5” drive. We’d be happy to walk you through how to do so on the case you received.
5. If you’re seeing misalignment of the motherboard and CPU cooler, then the unit was damaged in shipping. We have a very stringent QA process which would catch issues like these. This is something that our support team can assist you with.
”