"They are not accredited by the BBB so I contacted the State Attorney's office. I suggest you all do the same so we can get these thieves! Just today I received a lesser offer and accepted it. This was after filling out form on the NY State Attorney's website."

"I sent my iPhone in and they confirmed receipt. After a week, NO payment has been received and NO communication from them, even though I sent an inquiry a few days ago asking the status. They do not follow what their process states. Wondering if the high ratings are "bought" or "made up"???"

"Don't believe any review you read unless it is one star or less. USELL are thieves.... I sent my iPad to them in working, really perfect condition -- it was just older. I had it wrapped in bubble wrap x 4 so there was no damage during shipping. The offer was $120. They received it and claimed it was damaged and counteroffered $20! I declined and requested an explanation of what was damaged. NO RESPONSE. I called and left a message...NO RESPONSE. I have emailed several times with NO RESPONSE. I can only assume at this point that they have taken my device and resold it somewhere hoping I would just forget about it. Not sure of my next steps yet but seller beware. Avoid USELL at all costs.... "

"Used them in the past and was successful. Now I feel scammed they received my phone on 7/19/19 sent in about 3 emails and left one voicemail I have not heard anything yet! After seeing these reviews I am far from hopeful sad to say but I’ve been scammed. As someone who was in pretty dire need of the cash I trusted this company after my own personal experience in here past but I would never recommend to anyone ever again. "

"I sent in two phones over a month ago and they are currently still stuck in 'inspection'. I have contacted them several times through email - phone is a waste because they don't have live agents that man the phone line, you are just directed to an answering machine. I've also filed a BBB complaint but they have still not responded to me. This company is a scam and they will steal your device and never pay you. Avoid at all costs. "

"Once they have your phone you lose control over the valuation that they provide. My phone was in perfect condition having been in an otter Box For It's entire existence and they said there were paint chips on the back that devalued the phone from $86 to $8. Pay attention to the other low ratings. Never using them again"

"Received free postage paid kit and was charged $2.78 by mail carrier for extra postage. Contacted USell and they immediately responded with promise to reimburse. I was impressed with the customer service but unfortunately that was short lived. 7/ 5/19 received email that phone had arrived and was in their possession. That is last correspondence from them even though I have emailed them 3 times since and all I received was automated emails that they got my email and would respond in two business days...hasn’t happened. I feel like they have stolen my phone and as of moment I have no recourse other than spreading the word that they do not deliver as promised and will make sure everyone knows that they are not what they claim to be. Hopefully I can spare someone else from believing the hype."

"On 6/9 I requested a quote for my phone and requested they sent me a postage-paid kit to send my phone to them in exchange for $246.00. On 6/10 they placed the shipping postage-paid kit in the mail. On 6/15 I sent them my phone in the postage-paid kit that I received, and on 6/17 they received my phone. On 6/20 I sent them an email requesting an update and they apologized and said my phone should have been inspected/paid out earlier but it has not and it should be within the next two business days. Two days passed. I have sent multiple emails to them. I have also placed multiple calls to them and left a voicemail but it appears that the phone number doesn't go to a live person and will only go to a voicemail system. I understand delays may happen for a good reason but at least be responsive when it comes to letting the customer know and follow up with the customer when needed. So far it has been a while, I have no phone and no money to show for, this is really concerning.

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Update
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I received my phone back after complaining through different channels.. When my phone arrived, it arrived with a crushed charger port as if someone pinched it with a pair of pliers.. It certainly wasn't that way when I sent my phone and I can't imagine it being damaged that specific way during shipping.. It appears that my phone was damaged when it was in the possession of Usell..."

"Sent my phone in, they said they'd received it-then never heard another word from them! They stole my phone and didn't pay me. They are theives!"

"Fair price for my iPod touch, which had a bad battery and was about to be recycled until I found uSell."

"Not only did Usell take 7 or 8 days longer to process the phone I sent, they failed to respond AT ALL to my attempts to contact them for an update. That is atrocious customer service. (The buyer was Usell!)

Add to this the fact that they are saying they received the phone that they offered $85 for in "damaged" condition and with LCD burn in, offering $10, and you have one unhappy consumer!

I could sell a broken one on eBay for more than $40.

Nope. I'm requesting it be returned."

"Refuse to answer emails, their only published form of contact. Emailing "****@****" and never get a response. Usell.com has stolen my iPhone."

"Slow to processing my phone and then said I had scratches on the glass so it was worth less than quoted I have sold at least 10 phones and this is the 1st time to have these issues ill go back to my previous buyer"

"So..I send my ph with promise of $150,on the 30th,get da kit by the 3rd,they get it by the 6th,tell me I need to go2 icloud..I say I cant.these MFs keep it until the 22nd an say $15 revised...I could have got more on the street..I DO NOT RECOMMEND USELL...DO URSELF A FAVOR AN DONT MAIL THEM SHYT!.."

"Usell.com is a quick and easy to use. Would like the offers to be a little higher but overall great experience."