"Selling my iPhone through uSell was so easy. I really didn't know what to expect, but they came through just as advertised. I told them what I had, they sent me an offer, I accepted, they sent a mailer, I mailed, they sent a check. Just that easy. I'm telling all my friends. Thanks"
"It was easy to get a quote, the quote was accurate and the check came quickly."
"Don't use this service! They are very slow and do not deliver the money as stated. I was ripped off! And there is no phone number to talk to uSell, they only communicate through email. But they don't respond."
"Straight forward and easy process."
"Great co. to do business with 10 star rating"
"So I sent you my phone for free? Because it’s been weeks and I have still yet to receive my payment, Got a bogus email saying my phone was shipped to the wrong buyer and how convenient your customer service number is bogus. It’s a shame these people choose to rip off consumers like this. I will be pursuing legal action. "
"Everything went exactly as uSell said it would."
"Super fast and easy. No problems at all"
"This was almost no work to do. The directions were clear, easy to understand, and the process happened very quickly. Highly recommended for old devices."
"Tracking info received at each step, paid as quoted. Quick payment once my device was received by them."
"So I sent you my phone for free? Because it’s been weeks and I have still yet to receive my payment, no response after 2 emails and how convenient your customer service number is bogus. It’s a shame these people choose to rip off consumers like this. I will be pursuing legal action. "
"Great company to do business with ,gave us the amount offer on 4 cell phone and very fast payment"
"I love this service. I wish I would have been the one to think of this concept"
"uSell kept me informed throughout the process of selling my iphone.
As soon as their buyer inspected my cell phone, they sent me a check without delay.
I will make use of uSell in the future if I have the need!"
"Best source for old phones"
"Everything went smooth from processing the request to receiving the checks. I will recommend them to others and use them again if I am ever selling cellphones or tablets."
A rep from uSell, usell.com, has responded:
“Hi Maddie, thanks for taking the time to post your review and give us your feedback. The experience you had is in no way indicative of a typical uSell transaction. We have been in close contact with your buyer to resolve this matter. Unfortunately, when an account change was made, PayPal had a problem with them issuing payments via a third-party integration. While we all would like an immediate resolution, that was not the case. Now that the account information has been updated, you should receive your payment within 24-48 hours. Please note: we are heading into a holiday weekend, so we cannot guarantee that your payment will be received today. However, we expect your transaction to be complete momentarily.
Here at uSell, we pride ourselves on providing the best possible customer experience- especially since we are pairing customers (sellers) with professional buyers in our marketplace. We are here as your advocate throughout the entire process, so that in the rare event that things don't go as planned, we can intervene.
If there is anything else we can do to help in the meantime, feel free to reach out to us at support@usell.com. Have a great weekend!
Best,
Heather
Director of Customer Experience & Account Management”