"This was an amusing process and was worth the $3 I was paid for allowing uSell to keep my phone to uncover how their process works. Before I decided to take them up on their offer to buy my phone, I checked with other companies that buy used phones. It became clear early in my search that my phone's real-world value was around $3 - $5 based on its age and that it will be an extinct model for Apple in the very near future. A handful of companies did not make an offer, explaining that my phone had no resale market value. I was offered $38 by uSell, and as long as the uSell inspector agreed with my assessment of its condition that I provided, uSell would issue a check. (This is the leap-of-faith phase that you must take: will uSell, after mailing your phone to them, agree with you about your device's condition?) I was sent a return kit to use with a prepaid USPS label. Since I did not trust the lack of protection that their return envelope provided, I placed their kit inside a larger box and stuffed it full of bubble wrap. I had to know that the phone was going to make it safely to New York without any damage. The extra packaging and protection didn’t matter. Once uSell received my phone, I was notified by their customer care team that there was a problem. Evidently, my phone was not in the condition I had described; their inspector had found the screen was cracked. uSell’s new offer to me was $3. I accepted the offer and received my $3 check. I knew it wasn’t going to matter what kind of shape my phone was in - the market determines the value and there’s no market for my phone. I now suspect that uSell is just a glorified recycling center. I’m generously providing a 2 star score because they were fair on pricing. The phone was worth $3 and that’s what I received. As for honesty and integrity, they receive no stars. My phone was NEVER worth $38 and the cracked-screen story was made up. "

"Starting the 3rd month still waiting for usell to pay me for the old iPhone X I sold them"

"Very easy to work with and very timely payment. I have used usell previously and liked the experience."

"The whole process took longer than promised. They ignored all emails and never returned a phone call. I've dealt with them before with no issues. I won't use their service in the future. "

"uSell was easy, reliable, and convenient. Thank you!"

"Sold 4 things to them. All in flawless condition. Got a great price. Send it to them, and they send you a check.
Easy!
"

"I mailed them my phone and received checks that bounced. That continue until I gave up and stopped asking for my payment. "

"I sold my Samsung 6 on uSell a while back. They sent me a prepaid mailer - I mailed out the phone - everything was fine and I received a check within 1-2 weeks. It was a great experience because it was fast and hassle free. I would recommend it to anyone looking to sell their used cellphone."

"Sold an iPhone to them and they paid the price they quoted, unlike another popular online phone buying site..."

"This was the third and fourth electronic I've sold to uSell and my experience has been consistent each time - quick and professional service, fair pricing. Painless to do entirely online. Definitely recommend."

"It took over 2 months and a complaint to the BBB to get the devices processed. Multiple messages to the company with no response or communication. "

"Got the promised price for my two iPhones. Seemed to take a long time from receipt of phone to payment though, over 2 weeks. Anyway, transaction was easy and got the price promised so I'm happy."

"Upgraded my phone and was quote shopping between other reseller and carrier (Sprint) to trade in my old phone. Offered the best price, provided the shipping supplies, paid label, and had no issues getting paid."

"Thieves, plain and simple, they send bum checks "

"was as advertised and on time!! will use again"