"Worst company ever , no response to my phone calls, email , charged my card and never delivered goods."
"Ok I read all the bad reviews. Was leery but the price was right. A savings of $200 on the 80qt wheeled pelican. If it came,great. If it was a bogus site, I'd contact my cc. I ordered it on September 27. Waited 3wks. No package, email or persons on phone. I called my cc to dispute on 10-21. Got an email 10/25 that my package was on its way! I'm thinking oh crap. I just disputed it. 3 days later I called UPS and my package was MISSING in transit. How did they lose a large 62lb box!! I decide to give universalmania another try and placed another order. 3wks no package or response. Text again and they said it was on its way. Checked UPS again and it's in transit again. 4 days later I got my larger cooler and very happy. they came thru. They r slow but I didn't get scammed. Just wait it out. Love the savings "
"On board with everyone else. Shipping took forever to update and is still really buggy. No response to customer service emails. Still waiting on my parts to come in even though my order was supposed to be here in 5-7 business days. Had I known this company was so lame, I would have just paid full price. On top of that, the part I ordered is mis-labeled, so I'm hoping the right part comes in, but I'm not holding my breath.
Update: Was the wrong product, still no response."
"Purchased and item back on October 29th that was listed as having multiple in stock. I patiently waited two weeks with no item received, before attempting to contact them in mid November. I received a response from Kurt Derizzio telling me he contact the warehouse for an update and get back to me as quickly as possible. Well it is now December 5th and I still haven't received a response from Kurt. Even though I've called him directly and left my direct contact information on his voicemail. Also I have not been able to actually speak to anyone from this Shady company. No response from sales, shipping or even their returns department.. the crummy thing is I trusted this company to hold their end of the sale. So I passed on the opportunity during Black Friday sales to purchase the same item I'm waiting on from Universal Mania at an even cheaper discounted price. Very disappointing, avoid this company. Due to the lack of communication from Universal Mania I've had no choice but to open a fraud case with my credit card company."
"I ordered an item then next morning after I read reviews emailed them and called to cancel after I read the bad reviews. When you call you select the department then the recoding says, an associate will be right with you" then after a few minutes, it hangs up. This happened 9-10 times the first day, ohh what option on returns you can leave a VM.
DONT EXPECT A REPLY
THE EMAILS ARE AUTOMATED AS WELL, DONT EXPECT A REPLY
5-7 days shipping, DONT EXPECT A PRODUCT
TRYING TO GET A REFUND, YOU WILL HAVE TO WORK WITH YOUR CREDIT CARD COMPANY AND THAT CAN TAKE WEEKS
DO NOT DEAL WITH THIS COMPANY, YOU WILL BE SORRY,
BUT I THOUGHT, "it will be different with me" a stupid mistake and now it's getting close to Christmas and I am out $ 550, don't have the product, don't have the money to use for something else for a gift.
Don't believe their Google reviews, those are fakes"
"The following is a link from FTC to report them.
https://www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
The more people we get to report this company the more opportunities will get to get our money back and have this website closed for ever."
"I ordered Geissele Automatics Trigger, Super Dynamic 3 Gun 05-166 on 10/24/17 And never got anything. Called and sent many emails. Get no answer. Do not trust them."
"Never in my life have I seen such a terribly run internet site company. They told me I would receive my package and be notified within 5-7 business days and it is going on 10 days and never hear from them. I tried calling numerous times during their hours and no one will even answer the phone. I send emails and takes day to get some generic response that won't even deal with the issue. Not only do they misrepresent their service they won't even give you the courtesy to try and remedy or find out what is going on. I would never recommend anyone to use this shady operation. Fraudulent at best. "
"Ordered a scope, I got the confirmation #. But then no email from the company. Went to the WEB site to check the status of the order, it stated my email address was incorrect, (not hardly). would not let me input the confirmation # without my email address. Tried calling during "normal" business hours numerous times, after going through, press this number press that number, the phone just rings. Called my credit card company told them the issue, they stopped the posting to my account. DO NOT ORDER ANYTHING FROM THIS COMPANY IT'S A SCAM. "
"This place is a scam. I never got my order. All the reviews on this post are the same or similar to my experience. Check Yelp and also Google+ for more of the same awful experience. Universal Mania
https://www.yelp.com/biz/universal-mania-fayettville?uid=n5HyREgjg7lwQJom-Wb2yQ&utm_source=ashare&ref=yelp-android
https://plus.google.com/+UniversalManiaIncFayetteville/posts/AZjC8FSm47C
"
"Universal mania is the worst ever. I ordered a product two weeks ago. I've sent emails I never get answers or responses. I have not received a tracking number. They took the money right away. I tried calling nobody ever answers can't leave a message. The phone number on their website goes nowhere. There talk to a live person option on the website goes nowhere. It doesn't matter how well priced the item is from this company because the communication is nonexistent and to this day have not received my item over $100. Universal mania is the definition of a scam. "
"I never received my order. Where is my order 385553....been sending emails and calling for over a week...i just need someone to answer or reply and give me my money back. If someone doesn't reply too me by tomorrow i am going to report you fo theft and fraud... least answer your dang phone..."
"Worst ever. Ordered Giselle trigger. Never got email confirmation or tracking. Emailed and call several times. No replies or nor phone answered. Avoid these swindlers. Keep money and don’t deliver. "
"Bought a handguard for my m4 carbine. They are quick to take your money and will give you nothing in return. This site should be shut down! I am sure their is a special place in hell for people like this. "
"Ordered a scope and scope mount for my husband on 11/11/17. Was said to be shipped in 5-7 days. Still have not received and can't get a human on the phone to explain the problem. Have sent emails and left voicemails with no return other than generic email back. I'm thinking we've been ripped off for over $200. Working on a plan to call better business bureau or NC AG if I don't get a response soon. "