"The problem that i have is that Under Armour all of the saddened they changed their process. They want to charge you even before they ship the box. When i found that this is the case, i tried to cancel my account the told them I no longer want to receive the box. It took them more than a week before they "release" back the amount that they charged my CC. I was also told that they will stop the box from shipping out. But the box came to my house. Called them again and told them that I didn't want the box anymore. I told them that I will ship it but i am scheduled to travel for work the next day. So i figure, as long as i return the box after my work travel, i will be fine. NOPE.... Again, they treated as if I'm going to keep some the things that its in the box or the entire items sent. They charged my card again for the entire value of the box. Again.. I called the famous Customer Service and i'm told because I didn't leave a feed back on the app "under amour box" that I am going to return everything, they went ahead and process the charges against my credit card. Now mind you, this is after calling and talking to them so many times (5x) in less than a month and each time, i've made sure that I said to them to cancel my account and that I didn't want the box. Now i have to wait until they reverse the charges back to my card. I'm even told if I want to speed up the process to take the box directly to FEDEX. SO basically, they want me to go out of my way so that I can get my money back..... Now that's what you call a great Customer Service.. GREAT JOB UA!!!!"

"Like others, I purchased a UnderArmour product (in my case, a backpack) and had a terrible experience with their "customer service." We purchased the backpack for our son in 2016 and the zipper broke in 2018. I initiated a chat on the UnderArmour web site to inquire about replacement or repair options. The chat agent said that she would send me a pre-paid return label to send the product in for a refund via a UA gift card. After another month with no sign of the return label (and multiple e-mails), I finally got the label and sent the backpack in for credit in February. I included the backpack and a print-out of the original order/invoice from Amazon. They tell me on February 11th that they've received the item and I can expect a refund in "up to 7 days."

Over the course of the next 2 months, I receive no further communication from Under Armour, despite multiple e-mails on my part asking for an update. Yesterday, I got a box delivered from UnderArmour. Wow! Did they send me a new replacement backpack? No. n fact, they just returned to me my son's damaged backpack with a letter saying that they were "unable to process the return because it requires a proof of purchase." Of course, they also included in the box my original proof of purchase (the Amazon invoice which I sent them as proof of purchase).

If UA indeed only has a 60-day warranty on their products, then they should clearly state this and live by this and not make empty promises based on some mythical "Universal Guarantee of Performance," which ultimately means nothing. They wasted quite a bit of our energy and time on this wild goose chase and left a really bad taste in our mouths for any future purchase. "

"This is a review of Under Armour (UA) customer service. To be fair, the shirts and pants that I own from Under Armour seem to be good quality, although not exceptional.

Initiated a return using their online system. I apparently marked only 6 items for the return, but actually sent 7 items back. Received emails from UA on 2/4/2019 and 2/6/2019 confirming the return of 6 items and informing me that the refund of the those 6 items has been issued, respectively.

Attempted to chat twice with UA to inform them that I had in fact returned all 7 items. Each time, the customer service rep just stopped responding. I thought perhaps this was due to an unusual technical glitch, so I called UA on 2/8/19. I was informed by a customer service rep over the phone that they received my inquiry just fine during the chats (which means the reps during the chats just decided to “drop” our conversations without any reason or notice), that a manager would research the matter, and that I would receive a call within 7 days informing me of the outcome of the research. As of 3/31/19, no response from UA. I just decided to mark this as a loss and to move on, as I did not want to be further frustrated by this experience.

Unfortunately, I then received an email on 3/30/19 informing me that I would be charged for an item that was allegedly not returned. Keep in mind that it has been almost 2 months since I had received confirmation emails that my refund for 6 items had been issued. In other words, UA now claims I had only returned 5 items, although it had confirmed and issued me a refund for 6 returned items nearly 2 months ago. To put it another way, what is to keep UA from arbitrarily and dishonestly charging a customer after the fact (a month or 2 or even more later) in a highly suspect and unethical way by making false claims that an item(s) was not returned, even though a customer had already received confirmations that the refund had been issued? This is a highly unprofessional business practice that opens Under Armour up for potentially unfair, unethical, dishonest, and fraudulent abuses. I emailed UA on 3/30/19 (no response yet), and I have also contacted my credit card company to dispute the charge. I have worked hard to establish a credible and honest reputation as a fitness manager, college teacher, and fitness professional for the past 20 years, and unless UA quickly makes things right, I will use my influence to dissuade and discourage my large network of colleagues, clients, vendors, friends, and family from ever doing business with Under Armour. We consumers deserve much better, and have too many other choices than to tolerate this horrible customer service."

"hung up on me 3x, terribly unprofessional "

"My husband and I signed up for the Armour Box subscription service when it started. After about a year, we cancelled as we only liked a few of the items in the boxes and we can get them cheaper at the outlet mall without the hassle of returning to the post office, etc. Since cancelling the service, they have attempted to charge me 3 or 4 different times for items from boxes that had been returned in full almost a year earlier. Each time I send an email to customer service (I don't have hours to wait on hold) explaining all had been returned and receive a reply a couple of days later stating that I'm being charged because I kept the items. It's like they don't even read the email. After a couple more back and forths, they finally fix it. I don't know if they need to train their receiving staff on the proper way to process returns or if it is the staff packing the outgoing boxes that aren't marking they used items from returns, but it needs to be fixed."

"You can order UA stuff from Amazon and it is delivered in a timely, predictable manner. When you order directly from UA, it is painstakingly slow and unpredictable. Sometimes half of your order will come from Tennessee in six days, and the rest from Maryland in three days. They have no idea how to ensure you'll get your order in a timely manner regardless of the shipping speed you pay for! And trying to get a shipping fee refund is like pulling teeth from sixteen different people!"

"Was trying to use the chat function to ask about an out of stock item. I was talking to a Robert D. and he didn't seem interested in helping me out after I had several questions concerning a particular item. He just abruptly disconnected me out of the blue in middle of the conversation. I'm sure he didn't really care too much since he had an entire queue line of customers waiting. He didn't end up helping me try to get the particular pair of shoes that I wanted. Will not be using the online site again. Robert D. does not care about your concerns!"

"To Whomsoever It May Concern:

I would like to bring to your kind attention the following with regards to my extremely poor and frustrating experience at the Under Armour Store at Bugis Junction Singapore, on 25th Aug 2018:
I had purchased 9 Items as per the attached bills from the Under Armour Store Bugis Junction Singapore for my son.
I live in India and was on a business trip to Singapore.
At the time of purchase i had informed the sales person that there may be an issue with the sizes as my son is in India and I am likely to return to Singapore after a month and if they could exchange the size of the shirts if there is a problem, which they agreed at the time of sale.
The total SD434 purchase was done by me via receipt ref 28/07/18 at 1.02 pm by cashier Phiip Ong and Sales Chun Sen Ong.
The fact that my passport was asked for a GST refund at the time of sale also shows that I was not a local Singapore resident but only on a tourist visa.
I flew out of Singapore to India and retuned to the store on 25th Aug 2018 (less than a month of purchase) requesting for an exchange in the size of the 6 training shirts as per the tags attached in the images. The other items on the list were found OK.
I was informed that for an exchange the shirts should not be used, washed, altered and the tags should be intact for an exchange.
I had to exchange the six shirts as the sizes were too large for my son and we requested for a smaller size.
I was at the store for a full hour around 1 pm on 25th Aug 2018, requesting for a XS size instead of the medium ones, while the sales person was getting the extra smaller sizes it was only at the time of billing that I came across a Cash Person who was the most :
RIGID,
UNHELPFUL,
ARROGANT,
WITH NO CONSIDERATION OF THE FACT THAT I CAME ALL THE WAY FROM INDIA TO REQUEST FOR AN EXCHANGE AND COULD NOT HAVE COME UNDER THE 14 DAYS RULE FOR EXCHANGE,
DID NOT WANT TO UNDERSTAND THAT IT IS LATE BY 12 DAYS,
I REQUESTED FOR A SENIOR PERSON CONTACT NUMBER WHICH WAS FLATLY REFUSED SAYING THAT THEY ARE NOT ALLOWED TO DO SO,
THE FACT THAT I WAS LEAVING FOR THE AIRPORT TO INDIA IN THE NEXT HOUR AND THAT I DO NOT HAVE ANY PLANS FOR ANOTHER VISIST IN THE FUTURE DID NOT SEEM TO MAKE HIM UNDERSTAND THE SITUATION OF MY REQUESTING THE SENIOR / OWNERS NUMBER AS ONCE I LEAVE I REALLY DO NOT HAVE A WAY TO EXCHANGE THE SIZES OF THE UNUSED SHIRTS,
I EVEN TOLD HIM THAT THESE SHIRTS WILL BE RENDERED ABSOLUTELY USELESS AS THEY ARE JUST TOO LARGE TO BE WORN TO WHICH HE VERY CURTLY SAID I CANNOT HELP YOU AND THAT IT IS MY PROBLEM ONLY AND NOT HIS PROBLEM OR THE STORE OWNERS PROBLEM OR THE UNDER ARMOUR DISTRIBUTOR PROBLEM .
HE PULLED OUT THE XS SIZE SHIRTS AND HANDED ME BACK THE LARGE SIZE SHIRTS ASKING ME TO STEP AWAY FROM THE CASH COUNTER.
I must state here that never did i once even raise my voice with this person and was only trying to make him understand the situation to which I only received a very impolite and unhelpful reaction.
As a consumer I felt mistreated and feel that I was handed out a very unfair deal by our favourite brand under armour.
As the CMO of a leading company in India, I strongly feel that such behaviour in the customer service of such a major global brand will harm the brand and my mail should be taken as an input towards improving the training of sales and cash staff dealing wit the consumer and its's effectiveness not one time but repeatedly over time.
Hopefully I would hear from someone to whom customer care is really what it stands for.
regards

Manoj Sharma
****@****
India.

"

"I ordered a pair of shorts and received a confirmation code. I checked my order a couple days later and they had cancelled my order because they over sold their product. I then saw that they had still charged my account and so I called customer service. Customer service told me it was my problem and to contact my bank about the charges. Wtf"

"Ignite IV SL Fell apart in 2 weeks with very light use of them. Poor quality I will NO longer support this company "

"I have been receiving all of there newsletters without my consent and have asked multiple times to be unsubscribed but I still received them (Under Armour and Fitness Pal). Do not use this website! They do not respect customer privacy and have breached the RGPD law."

"I ordered something on June 28, 2018 for a birthday gift needed by July 13th and immediately received an “Expected Arrival Date” of July 5th. It’s July 7th and my item hasn’t even shipped. I received no order update due to weather which is something most companies will inform customers of, so I called customer service to find out if there were any issues. They said everything seems to be fine and that the order is just delayed for some reason, but had no estimated shipping date or update for me. I usually order Under Armour items from Amazon and couldn’t because this was a UA exclusive. It’s the last time I’ll order directly from UA. "

"I ordered 5 pair of men's work pants (chino, etc) and selected 3 day shipping. When the package came in it was a small plastic bag that wouldn't have fit one pair of my pants. I opened the envelope and inside was my order slip with 5 pants with 2 Youth Large basketball shorts. I immediately called customer service and let them know, told them I need them Friday for a new job. The customer service rep said he'd do what he could. Two days later (Friday) I get an email saying my corrected order will be shipping soon. With a near $500 order I would have overnights them that same day but they don't have that mentality, I guess they grew too fast and don't care about customer satisfaction any more. Last order from me. I used to wonder why they didn't sponsor more college/professional teams, no I know why. "

"I went on-line to order a pair of Men's UA RailFit shoes, while I was entering my Credit Card Info i entered the wrong expiration date, I got an error message, then I corrected it and the order went through. I received an email afterwards confirming the order. After 2 weeks I went to check the order status on line, and it said my order was cancelled. I try to get a status update on the chat and the person was clueless and gave me the Customer Service number which I called. They could'd help me either and gave me the number for the fraud line, I keep calling and they don't take live calls, they want a VM message. I won't do business again with the on-line store.
"

"I ordered 2 pairs of shoes and 2 pairs of shorts...long story short, i only received one of each and they keep on insisting i received all my merchandise. This company lies, has horrible customer service, and will short ship you. This is the 2nd time they short shipped me and refuse to ship me my missing items. FY !!"