"Great company. Love their products! They have such a neat selection of products and I love ordering from them. Can't find a lot of their products elsewhere. Good prices and quick customer service. Would recommend!"
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I was fairly skeptical of ordering something from here for my wife for Christmas knowing that they ship from China but I ordered a nice little all glass tea set on 12/9 and it was here by 12/16! Totally worth the express shipping for $10 and the tea set is so cute. It arrived extremely well packaged and protected (took me about 20 minutes to undo all the tape and protective packaging, no complaints though). Really pleased with my order"
"In my 3 years of buying things online,I have never had such complete customer satisfaction as I've just experienced with Umi Tea Sets. My beautiful set of 5 yixing zisha tea cups arrived yesterday afternoon & sadly one cup was broken.
I enjoyed organic lapsing soughing tea in the four remaining cups & emailed Umi Tea Sets about the broken cup.
I was completely delighted when Umi tea Sets promptly sent me an email saying that they are sending a replacement for my broken tea cup.It is difficult to decide which is better the lovely products that Umi Tea Sets sells or their legendary courteous Chinese customer service. I am & shall always remain their loyal customer."
"The customer service helped me a lot, telling me where I needed to go to find the certain tea sets I wanted and if they put their tea sets in gift boxes for special occasions like birthday gifts and such! They helped me a lot."
"The tea set I ordered made an amazing gift and it truly felt great. It made my mother happy and made me happy to see her enjoy her new tea set. "
" Very nice gift for anyone who loves tea"
"Hi, I ordered several different Tea Pots from UMI Tea. The customer service was excellent. I had many many questions and they were patient and answered all my questions. When it came to shipment, they were very quick. The products arrived and they are wonderful.
When making tea they are great.
Thank you UMI Tea. I will purchase more in the future. "
"I participated in the social media repost event for a yixing tea set. The set is beautiful and unique. I can't wait for my set to arrive! I also looked at some other products on the site and the automatic tea sets are lovely! The representative from Umi Tea Sets is very kind and easy to talk to. I would definitely shop from this service. "
"What a lovely traditional set!!"
"I loved the Yixing tea set the moment I laid eyes on it. The purple sand clay used gives it an amazing look and I want it just to experience the traditional style of tea brewing. Good and prompt customer service is what impressed me about these people. "
"it is pretty, nice colour!"
"I ordered a Yixing tea set and they have very fast service! They reply to emails really fast and are friendly to customers. I highly recommend this store. "
"I got a Yixing tea set from UMI tea sets. It's awesome. They sent the tea set very well packaged so it was delivered intact. They were also very kind all through the ordering process."
"Luo is one of the most patient and professional people I have worked with in a long time! If every company would take this much pride and care about their customers, this would be a more pleasant world. They represent the best in customer service and also in offering beautiful merchandise! I look forward to ordering more things from this company in the future."
"Luo thank you so much for being so helpful and excellent customer service. It was outstanding! I would use Umiteasets again and will recommend it to all."