"Avoid this company at all cost: They are located in China, and if they send you a deficient, damaged product, you will have to foot the cost of returning it, which is more than what you paid for the damaged item to begin with. They will censor any negative reviews, just not post them, and they will not chat with you, and will gaslight and ghost you like the passive aggressive bullies they are."
"I had to work with customer service a couple of times it get tracking info and both times they were so helpful. My tea set and and caddies came in and were perfect! "
"Umi tea sets has always been a great shopping experience. I suggest anyone start a chat with a representative there. They are always very helpful, give extra discounts for talking to them, and if small things are left to be desired by a set like trivets or saucers, they may add it as a gift if you ask. I keep coming back and I suggest you go to them for tea and tea sets."
"Umi Tea Sets is my favorite site to buy tea and tea-related items online. Their products are of good quality and they have excellent quality service. Another benefit is that they often have nice sales or offers.
I've bought an adorable handmade 'pumpkin' Yixing teapot as well as a couple Chinese tea sets, and all of them were of wonderful craftsmanship. They arrived in perfect condition and in good time, depending on the selected shipping. Umi Tea Sets has a wide selection of products, though they do vary (things tend to change, especially in relation to tea sets, pots and cups).
The tea has always been delicious and of good quality.
I also ordered a tea table, which arrived very well packed and is made of solid wood. It's impressive and a true centerpiece of my 'tea room'. It was easy to assemble, we just had to attach the legs to the top of the table, and the chairs came as is. The delivery took longer than anticipated, which was not Umi Tea Set's fault (it's the current global shipping situation), so please be aware of that if you do place an order for large objects from the site. Umi Tea Set's customer service was very apologetic about the situation and kept me up to date on the item's tracking.
I will keep ordering from Umi Tea Sets in the future."
"I purchased the ice crack ge kiln teapot first. As I am in North America, I did not think about the size of the teapot. If you are North American, be warned this teapot is extremely small. Like it doesn't even fill a normal sized tea mug. But it would be perfect for Gongfu, which is what it was designed for. It is a beautiful, quality teapot, my favorite pot that I own. I am sad it is not larger, but it is stunning. It was extremely well packaged.
I bought a glass teapot (with tin plum) next. I bought it for fruit tea, as my yinxing clay pot picks up the strong fruit flavours and ruins my green tea. It is exquisitely delicate, and beautifully feminine and will fill 2 standard north american coffee/tea sized mugs comfortably. Also it was packaged like fort knox. This company takes extreme care of all of their delicate pots.
Next I bought the Chinese Blue Flower Office Tea Cup with infuser. I love that the infuser is designed to sit in the lid when you flip it over, so compact, self sufficient. The blue colour is gorgeous, it is very slightly oversized which is perfect for sipping away at delicious tea whilst whiling away an afternoon.
I chose to buy from this company the first time because the pots looked beautiful. I came back and purchased more pots and teacups because of the quality of the craftsmanship, the attention to detail and care taken in delivering the teaware.
Top notch. If you are like me and wanted something a little different, a little more authentic, this company delivers.
Enjoy!"
"Great company.
Delivery came quickly. An Item I had ordered went out of stock and they immediately replaced it, now questions asked.
LOVE all the things I got.
Ordered a Gongfu tray which I was having trouble finding anywhere else and the quality was excelent."
"I have been looking for a tea tray as a gift for a family member who loves tea. However it is surprisingly difficult to find a high quality, well designed tray from a reputable company through online searches, and I am so glad I ended up ordering the Lotus Pattern Wooden Gonfu Tea Tray from Umi Tea Sets. The tray is beautiful and well sized, and it looks like it was built to last for a while; I would say the pictures are accurate and representative of the product on the website. Because it is being delivered from China, I'd recommend ordering it several weeks ahead of time if you are international and need it by a certain date; the shipping time seemed to be variable (although partially related to COVID). Overall I'm very happy with my purchase and will likely end up buying more products from Umi Tea given their wide range of tea-associated accessories -- I'd never seen a stone tea tray with mist before finding this website. I do also appreciate the range of price points and designs for each type of item; it seems like a one stop shop for all of your tea needs. Also, the frequency of sales/discounts/free gift items doesn't hurt!"
"I HATE, people who have a slight inconvenience and write bad reviews and scare other customers.
The package arrived in 10 days Express, quality is Insane, Great feel great weight, Packaged fine, 5/5.
Buying another set right now."
"While looking for my first Yixing teapot I came across UmiTeaSets, I also found a Japanese teapot, a tea utensil set, and a tea caddy at UmiTeaSets. I received all items together with no issues. I was pleasantly surprised that everything came individually boxed with plenty of packing material, I even mentioned to my wife they use more packing material than was needed.
The quality of each item has exceeded my expectations. The Yixing pot is not the purple clay type but is nice. I can easily pour tea while holding the top with my thumb. The pour is nice and smooth, I do need to turn the teapot straight up to empty the teapot. I followed a video on youtube on how to season the teapot and it went well. I seasoned it with oolong tea and everything seems to be going along as expected.
The next teapot I purchased was the Japanese teapot, which I use for my herbal teas. The mix of the sand-clay and wooden handle feels very comfortable and appears that it should last a long time. The handle placement and angle make it super easy to pour, I don’t need to turn the teapot up as much as my Yixing teapot to empty the pot. The sand-clay does a good job of holding heat while the tea is steeping.
The utensil set is a nice-to-have item but brings the whole tea drinking experience together. It makes a nice accent piece for the tea-making area and I have received a couple of compliments about it.
The tea caddy is pretty close to air-tight if not 100% air-tight. I use this to hold some Japanese matcha tea bags that I was gifted. "
"Ordered a Purple Clay Pig Tea Strainer with some Lung Ching and Olong Tea.
Seller offers a huge range of loose leaf tea and accessories. The best choice online!
Customer service is always available and a great help.
Tea was early-picked Dragon Well and Iron Goddess of Mercy Oolong tea.
Both in great Quality. Taste as discribed and good for several brewings.
The Pig Tea Strainer is very beautiful and a great help for Gong Fu Tea Ceremony.
An eye-catcher on my tea boat
They offer free delivery from time to time and discount for multiple buyings.
Tea comes in some kind of gift box with branded wooden lid. All items were well
packed and arrived in short time. (Delivery to Germany) My favorite source for tea
from China ."
"I had an Umi Teapot and wanted the matching tea cups - this was the only seller on line who carried these cups and I ordered 4 cast iron plum blossom tea cups. They arrived very quickly, were well packaged and were just as described on the website. They are absolutely gorgeous - well made, beautiful colors, good weight and I am very pleased with my purchase!"
"
These guys are basically thieves. I ordered and paid for express delivery on a tea set (5-8 days) and 3 weeks later I still have not received it. When I try to speak to them
On live chat it simply comes up with a message to say to leave my email address as they are too busy. This happens every time once I explain what my issue is. I have tried leaving messages on their contact us page and have had no contact. These guys have stolen my money and would avoid them at all costs. THEY ARE SIMPLY THIEVES AND CAN’T BE TRUSTED AT ALL!!!!!"
"I had never tried Gongfu style for drinking tea. When I did, I knew the teapot and accessories had to be the right size and of good quality. This company has great products and good shipping, with everything carefully wrapped and packaged. My teapot and tray, and clay cups arrived intact. The construction and finish were to perfection, and I have enjoyed drinking loose leaf tea Gongfu style with my products ever since. This is a wonderful company with good quality products and an extremely attentive staff. They are my go-to company for any tea supplies I need."
"I received even better than I expected item!"
"I was looking for the perfect gift for my partner’s birthday. I stumbled across this website and I’ve never been happier! The tea sets are amazing and the quality is great, the design is lovely too! Unfortunately the tea pot itself came broken, but I had a great experience with the customer service: they were extremely kind and helpful and organised for my replacement to be sent to me a few days later. I would definitely recommend this seller for your perfect tea set and/or if you are looking for the perfect gift for a tea lover!"