"Look at amazon how professional and reliable they are I hope this company goes out of business...

Waited all day for “out for delivery” and at the end of the day back to destination scan! Wasted an entire day what a joke if you can avoid using them at all costs! "

"UPS has effectively lost entirely all of my future business. They have provided me not one, not two, but three false delivery dates. My parcel requires a signature so I must be home when it arrives otherwise it will take an additional two days as it must be returned to the sorting facility and processed...I have wasted 2 days due to their incompetence. I called yesterday and sat on hold for 45 minutes only to be told they cannot call the sorting facility and there's nothing I can do but wait but that the package was scanned and will be out for delivery today. I checked online today and my package was not listed as "out for delivery" so again, I sat on hold for an additional 50 minutes only to be told the exact..same..thing. At least this time I called in the morning so a third day won't be wasted. Garbage"

"UPS is the worst delivery company. They never deliver on time. Deliveries are late for days. Customer service is the worst. They have no clue where the packages are. I will never again order from a company that uses UPS for delivery!"

"If I could give zero stars I would. Where do I begin...UPS has damaged many deliveries, denied insurance claims and cost me thousands of dollars, and now I can't even get them to pick up packages any more. They have always been awful and I will literally go out of my way every time to choose a different carrier. UPS is absolutely the worst."

"I recently had a claim issue and the staff stayed with and could not have handled the matter more professionally, to my complete satisfaction!!!!"

"UPS Store #263
10800 Alpharetta HWY STE 208
Roswell, GA 30076
***-***-****

I had an important financial document that I wanted to have delivered to a PO BOX with proof of delivery. The Front Desk Representative rattled off several options that sounded foreign to me.
The Rep immediately became annoyed when I asked him for clarification. I repeated my request again and he flashed a "your and idiot" expression and began typing on his console.
He told me the document would be delivered in three days and I could track the progress and delivery. What he failed to tell me was he was sending my document via USPS. I found this out when I attempted to track it. The UPS Website did not recognize the tracking number.
I called the store for assistance and was told it was mailed USPS when I gave the tracking number. I said that isn't what the clerk told me. I was told I must have misunderstood when I objected, he started talking over me and wouldn't listen. The conversation went downhill from there. I told him I was his f**king customer and he hung up.
When an employee refuses to listen to you, lies to you and pushes you to the point of anger it's time to find another company to handle your mailing requirements.
My document has not been delivered yet and will not be delivered for an additional three days according to USPS. There was nothing on my receipt that indicated it was being mailed by USPS. One learns from their mistakes. I will not use this or any other UPS again. Apparently, training of staff isn’t a requirement for UPS. IMO the staff at Store #208 are dishonest, incapable of providing any customer service and thinks it’s acceptable to abuse customers.
"

"THEY LOST MY PASSPORT WITH VISA:

I have to travel in 10 days and they lost my passport with the Visa on it. I have tickets and reservations in place. UPS has set me back two months and thousands of dollars.
They say in an investigation is ongoing yet no one is going to tell me what an "investigation" means. They don't provide status updates on it. I asked for the phone number of the local distribution center and they don't even have that."

"I paid for almost $180 for international express for shipping two small boxes of surgical masks. Based on what I checked on their web site and also was told at the counter, if I ship on Monday then the package should be delivered by Friday assuming no issue at the customer.
Here is what happened:
Instead of shipped directly from SF to China, they routed the package to AK, which got delayed 2 days for 'events beyond their control' without details, and then shipped to Korea before finally sent to China! The status clearly shows the customer was cleared smoothly without delay. When I called asking for abandoning the package and issuing a refund, the agent told me the 'clearance agent' caused the delay and ignored my question about the unnecessary stops at AK and Korea and the significantly delay for the money I paid and the service I acquired. End up her solution was for me to contact the local UPS store where I shipped the package so they can better 'explain' to me. I've told my terrible experience to every friend. I also found a way more inexpensive carrier for international shipment. UPS is profitable because of bad practice but I think that should end some day."

"If I could score a negative I would.
I had a package sent on a Thursday to be delivered the next day (Friday). Paid additional fee so it would be delivered in time. Tracked package Friday afternoon and UPS tracker said expected delivery date that following Monday. I immediately called the place I had sent from, (3:30pm) they called and said the package was picked up Friday. She was with UPS driver on Thursday when he picked it up and stated that to Customer Service. I called (4 pm) 5 times to get connected with a Manager finally after talking to 6-7 people Manager got on phone (8 pm) he emailed UPS to immediately change delivery time to Saturday. At 10p tracking showed Saturday delivery. Saturday morning I tracked package Again and delivery was changed back to Monday. (Mind you this had someone’s job on the line which created the urgency) I again immediately called to be told they don’t know where the package is due to being in transit. I went to UPS pick up location to be on the phone again for 2 hours. I personally looked up UPS locations in area of where package was to be delivered and guided them in time frames of those locations to delivery point. I told the Manger I wanted my refund ASAP since I paid for next day delivery, he said the sender location could call Monday to file for refund. Sender filed and followed up 3x and UPS stated they have no file of claim or phone calls of my issue at hand. Now we are past their “allotted” 14 days and are refusing and still claims they have no file of all phone calls. I call BS and they need to do a better job taking care of customers. Honest opinion they need trackers on every truck and the driver should be required to scan into and out of their vans.
I would advise to use FEDEX or DHL. Or you’ll get ripped off!!!
UPDATE: Still have not gotten results from issue and its now been over a MONTH. I repeat DO NOT go thru UPS. They cheat you out of money for next day air."

"01-31-2020 The service center and delivery personnel act like nothing is their fault or concern. The entire staff from Charlie (female) at the distribution center of Charleston SC USA to the obnoxious driver who delivered the package 2 hours and 45 minutes late refused to take any responsibility and just blamed the UPS "system". The entire logistics team could care less about customer service. "

"i had a delivery should be deliver to my house on jan 3rd of 2020 the driver had the package since 7 am that day, delivery time to my apt should be 3 pm that day with a cold blood didn't even bother to call me to let me know that he is here or even ask about the apt no took the pkge and went back i was working and my sis told me it hasn't arrive and she saw the truck leaving
horrible experience i don't how ppl still believe them "

"2 times I had UPS say they delivered a package that they didn't to my rear door I don't have accessible rear door. Then said to front door .I have cameras UPS never delivered the package. In another case they were supposed to deliver a furnace. They said they delivered it up the street. When Amazons postal inspectors got involved they found it 3 hours later and tried to redeliver an opened package and I refused it because who know what may have been missing from this opened and redelivered package or if it was even a danger now that it was tampered with.. The guy who received it was rude and belligerent to me I. the street for refusing this opened package. Shippers use another service if you want the business a d get rid of incompetent and rude employees."

"Worst shipping and customer service ever. I had package from amazon to be shipped via ups and supposed to be delivered before Christmas. Due to ups delays I received it after Christmas, which no longer needed as I had to buy another gift already. amazon helped to arrange ups pick-up because the package was big. I contacted ups on Sunday 12/29/2019 at 1:20pm Eastern time regarding my order 1Z9758R57879304128 to schedule a pick up Time for next day as I have work and will not be available until 5pm; first the representative who I spoke with was rude, unhelpful and unprofessional, refused to provide her name. I asked to speak to a supervisor who was unhelpful as well and didn't solve my problem, didn’t even try, all what he said repeatedly is that they cannot schedule a pick up time. I was unable to drop it off due to my small sedan vehicle and the package is over 60” width. the delay was UPS fault and they don’t want to take responsibility for their mistake, nor willing to fix it and make it right. How is this my fault to stuck with a package this size and have to find a delivery my own to a ups store? I will never deal with ups ever again. shame On you UPS."

"UPS tried to deliver my package on Friday at 1:51. Only once. Now I can’t even pick it up until Monday at some place. I paid extra for 2-day delivery. I wrote on their Facebook page and Jaime said she/he would help. The response I got back was pick it up on Monday. No Christmas present. Nice."

"Failed to deliver the package on the first day because no one could sign for it. Totally understood that. Next day someone waited all day. Driver never knocked. Left a note just before the 5 pm deadline. That note left was for the wrong package. This is occurring on day before Christmas Eve. Argue with someone on the telephone who tells me the tracking number they provided me was delivered to another person at another address on the previous Saturday. This is a 1000 dollar phone. Tells me he can't look up by band to see if it's the correct number. Tells me to check my mailbox and that the package did not need a signature..... in the meantime another family member tried to flag down the driver as he was leaving but he refused to stop. Ok I can get that I guess. Finally find the first fail to deliver sticker and it has the correct tracking number. Gentleman on the phone informs me my package could not be delivered because no one was home. I AGAIN TELL HIM THAT THE DRIVER DID NOT KNOCK AND HAD SIMPLY LEFT A NOTE WITHOUT CHECKING TO SEE IF ANYONE WAS HOME. tells me I can pick the package up at the customer center 30 MILES AWAY! Tells me I can pick it up at 7:30 am the following day. I arrive the next day at 8:30 am to give the package plenty of time to get there. I'm told by the employees that the package is still in the hub and they are waiting on a truck. They don't apologize. Or seem to care that it's now Christmas Eve and I'm waiting for what's been over 30 minutes now (with no update or end in sight). Instead they fill their time talking about the show ridiculousness. Which I'm sure is a fine piece of programming but I don't really care about it. DO NOT SHIP UPS. Ship anything but UPS"