"I had a small order issue and was able to obtain a resolution within a day via the email system. Customer service is responsive and Hazel Ashford did a great job resolving the issue that I inquired about."
"Thor's seat cover had a slight defect that was discovered after he used it for a short time. Thor was very sad so Camille Tolentino replaced his PupProtector Car Seat Cover with a new one at no cost!!! Thor is a very happy puppy now!!"
"We recently received our second Treat A Dog product...a PupCool elevated bed...and there was a snag in the bed. I took pictures and sent them to Treat A Dog. Not only was the response quick, but we are getting a new one shipped to us. They are giving us the old one as a gift. We love our Treat A Dog products and would buy from them again! Camille our service rep was amazing!"
"Hazel Ashford is a star. She was able to take us from having a poor experience to a fantastic experience simply by making things right. Our Golden Retreiver punctured the cover on the bed and was able to separate the seam with one pull. That was our cloudy moment with Treat a Dog. Then the ray of sunshine happened. Hazel Ashford not only replaced the old bed but allowed us to keep the original. Thank you so much Hazel. This is true customer service.
Steve & Lori
Hammerseng
Oops...can't forget Cooper (our Golden Retreiver)"
"I ordered the PupRug Faux Fur Memory Foam Bed and the zipper on the cover was broken. Hazel Ashford provided a quick remedy and positive, responsive customer service! I highly recommend!"
"Never received the items, took the money out of my account. Extremely rude customer service. "
"My girl Lacey decided to chew apart her big brothers bed. I emailed customer service to inquire if there was a way I could purchase a new cover. I received quick response from Camille who requested that I email pictures for quality assurance. I again received a quick response stating that she had issued a replacement free of charge and apolgized for any trouble. Camille's customer service was stellar and my pups love this bed so much that I had to purchase a second bed to keep my Faith from stealing her big brothers bed every night. This is saying alot as she has always slept in bed with me from the day we brought her home 3 1/2 years ago. Thank you for making such a great product and for such excellent customer service."
"Forget the dog...shoot I could sleep on this thing myself!!! Seriously, though, it's an awesome product which I would definitely recommend. My Westie loves it....curve, size large."
"I ordered the puplounge memory foam dog bed in large. When it arrived I measured the cover of the bed to my dog, as suggested by the included directions. It was a tight fit and he tends to sleep sprawled out, not curled up, so I worried it was too small even thought he fit the weight category just fine. I contacted customer service via the online chat and was told to email pics of the unopened bed and I would receive a return label. When I did this I was first redirected to the return policy which stated I would have to pay for my own return shipping since it was not damaged. I explained what I was told during the original chat and got a quick response from Hazel confirming they would indeed honor that for me and also sent me a return label. Hazel was extremely helpful through all of this! And honestly, it wasn't even their mistake to fix! Hazel went above and beyond for me and my boy to ensure we got the perfect bed, and Dante sure does love it! I also ordered two of the bed toppers so I can't wait to get those as well. We could use the cooling topper right now during a heat wave! I can't say enough about this bed and Hazel. I will definitely continue to recommend this company and will likely buy more items. Thank you again! "
"I ordered two dog beds, one for my Yellow Labrador and another for my Dachshund. Both arrived soon. The large bed was perfect, the small one had a couple of problems. I emailed the company some photos and within minutes had a solution. Camille Tolentino helped efficiently and fast. Things can go wrong, but it is the manner in which the wrong is made right that counts."
"Camille helped me on their chat window to apply discount which did not reflect in the cart. Her support was quick and accurate. Very happy with her service. "
"I purchased the cover for my wife's new car, as we have two large dogs that travel with us everywhere. After a week my wife noticed a tear in the product and I contacted the company through email asking about the warranty.
Within an hour, Camille Tolentino, a representative, had returned my email requesting a picture, after I sent the picture she informed me that they were going to send a new cover and that I could keep the ripped one.
I'm impressed with the customer service and the speed of the transaction and the lack of hassle on my part. My wife loves the cover and is looking forward to getting the new one.
I wish all my return transactions were as easy and efficient as your product. Keep up the excellent service. "
"My Doberman tore up our brand new PupLounge memory foam dogbed after only having it a couple of weeks. He seemed to really like it but we came home to it tore to pieces one day. I contacted Hazel Ashford with customer service and they have already shipped me a new one. Wow what customer service!! Definitely will be a future customer!!"
"I ordered a dog bed from Treat a Dog and it was not as advertised. The bed is so thin, I might as well have purchased a bath mat. I feel scammed and this purchases was a total waste of money.
I've reached out to Treat a Dog for a refund. Waiting to see how they handle this. So far, no word back from them. "
"Got the wrong size of my pup rug. With in a couple of minutes Camille Tolentino replied and emailed me the return shipping label and ordered another one in the right size. "