"horrible we order 2 Pokemon items and 15 days after just one item tey send the invoice with out of stock item in the firs place why would they take my money and sent nothing really i need my money back 25.99 dollars "
"Horrible customer service. Misleading product advertisement. Way overcharged for shipping. When I received the items, they were different than advertised, then I saw the shipping charges. I called to return the items and the not-so-friendly lady said they would not return the items or shipping. When asked for her manager she said that would be the owner of the company and he will not talk to customers. What a rip off company. "
"Ok so I know many of you have had issues with Toywiz, some recent and some in the past. 7 days ago I had a terrible experience with an ebay seller trying to buy a birthday present for my child. After much frustration I made an impulse buy with the first online store that had the item i was looking for, that store was Toywiz. After my transaction cleared I then looked at reviews and admittedly was scared I was going to go through the same frustration again with Toywiz as with the ebay seller. I was up all night thinking of all the bad things that would go wrong with my order because of the reviews i read. The next morning I was dead set on trying to cancel my order however when I called the customer service line just after opening hours I spoke with a pleasent young lady who I expressed my concerns to. I eneded up keeping my order and asked if there was anyway to try and expedite my order so that I would have it in time for my child's Birthday which is tomorrow November 3rd. She explained that there was usually a 2 day handling period but that she would speak to the warehouse manager to see if she could get it ready for shipping that same day. She told me to wait for the tracking in my email and to use that as my timeline guide. Low and behold by the end of the day a UPS tracking number appeared in my email from UPS directly. Still weary of my order I kept checking to see if the item was in transit, and the next day it was! Today is November 2nd and my package has arrived in perfect condition! So as for my experience it was a very pleasing and fast transaction. I am a collector of many vintage toys as well and honestly I think as long as your not buying pre orders from Toywiz just to save a couple bucks you should be fine. If you all are truly collectors then I am sure you have your own channels to get your precious pre order items from with no worries at all as I do. So for the regular consumer I say give them a chance, they have really good deals on items that are in walmart and toys r us, etc which I am sure you will have no problem receiving in a timely manner. Thank you Toywiz for helping my child have an awesome birthday!"
"This is the VERY WORST INTERNATIONAL TRANSACTION I'VE EVER HAD! I never had problems ordering internationally, but THIS! Not only they overcharge with the retail price, they OVERCHARGE SHIPPING as well! Freakin' hell! Not only that, I RECEIVED DAMAGED ITEMS due to POOR PACKAGING! If you are outside the US, DON'T BUY FROM TOYWIZ! LEARN FROM OUR MISTAKES, GUYS!"
"I was one of the few that had a good experience with ToyWiz. I paid via paypal and purchases 6x Pops that vary between 30usd-80usd each, Im an in-box Pop Collector, so box conditions are important to me, hearing all the reviews got me a little worried, but I took a chance.
My parcel arrived in Sydney, Australia within 5 business days and all my pops came in perfect condition! I was extremely happy and will buy from ToyWiz again. "
"JUST TO BEGIN WITH, I PLACED MY ORDERS IN EARLY NOVEMBER OVER $500 DOLLARS WORTH. THEN AS TIME WENT BY TWO WEEKS NEVER HEARD ANYTHING SO I START LOOKING TO SEE WHAT IS GOING ON WITH MY ORDERS "CALL US, THERE IS A PROBLEM WITH YOUR ORDER" AND ALSO "YOUR ORDERS HAS BEEN CANCELLED". SO I CALLED AND THAT WAS A BIG WASTE OF TIME THIS GOES ON UNTIL TWO DAYS BEFORE CHRISTMAS?! THEY KEPT CANCELLING ORDERS THEN REINSTATING THEM OVER AND OVER AND OVER!!! WORST EXPERIENCE EVER SHOPPING ONLINE! THREE OF THE ITEMS NOT AS DESCRIBED, SO I RETURN THEM AND ME PAYING THE S/H THEY WOULD ONLY REFUND ME BACK 70% OF THE ITEMS ORIGINAL COST! WHAT A LOAD OF DONKEY DOO! DO NOT DEAL WITH THESE PEOPLE GO SOMEWHERES ELSE!!!"
"I placed an order for mine craft mini figures which are hard to find. After I placed the order I decided to check reviews which made me very nervous paying $30 for speedy delivery! Actually, I am very happy with the toys as they are in perfect condition and they were delivered quickly as expected!:)"
"I placed a pre-order for a special edition monopoly board game. I ordered in September, their listing said it would ship in October. I sent a message asking about the status and was given a vague brush-off which felt like a form letter. October went by, then a week into November I sent another message and received no response at all that time. I cancelled the order and bought it through Wal-Mart and had it in three days."
"I ordered from them two times and both time I received everything in mint condition and safely packaged in less than 5 days after the payment. That's pretty amazing considering I live in Canada ! Every time I had a question I was answered in less than an hour by email and had excellent customer service. I have nothing bad to say about Toywiz and I am pretty surprised to see so many negatives reviews with the quality of the service I was given. I recommend this store to all fellow Canadians who are looking for rare items at a cheap price."
"I spent a lot of time shopping around online checking prices of an item that I wanted to buy, and found that Toywiz had these items listed on their website for a good price. Not insanely discounted, mind you, but a good price. So I placed an order through them, even though their shipping was really expensive for the relative size of the package.
Two days later I receive an email from Toywiz saying that they didn't have the items in stock so they had to cancel my order and issue me a refund. I logged back into the site ASAP and immediately saw that they DID have the items in stock and that they had relisted the items for much higher than what I had purchased them for. Coincidence? Definitely not.
I will never shop from Toywiz. This kind of business practice shows that they care little about their reputation, as evidenced by the slew of negative reviews they've received."
"Horrible experience. After placing an order for a hasbro dinosaur and paying for express shipping (which cost more than the item itself) I received 3 emails and one phone call from toy whiz stating there was a "minor problem" with the order. I was camping and could not be reached, when I call them back, they stated, they wanted to confirm rush delivery....um...didn't my paying you $23.00 confirm that???? Anyways, when I inquired how paying for Rush is worth it when it actually delayed my order the rep became impolite and said "that's jusT the way it is".... Order cancelled, item bought off eBay at a better price and lower shipping cost, oh and it will be here in 2 days. Save your money and shop somewhere else!!!!!!"
"I pre- ordered a figure from toywiz on 11-29-14. Today is 6-9-15 I have not received the figure yet. Every time I call to find out what the deal is some customer service rep gives me the same response , Like he or she is reading it from there manual. "The supplier pushed back the release date"Well the truth is the supplier did not push back the release date because people who ordered from there competitor have already received there item months ago. Now I'm stuck with a pre-order that was unfulfilled and every where else is sold out, Guess im stuck buying from eBay and paying double. Do not buy from Toy wiz ,terrible customer service they are happy to take your money on items they do not have or wont get."
"I ordered 3 vinyl figures from toywiz.com. I got a call 2 days after my order saying that they were out of stock for one item but had a damaged box. Online it was posted as cheaper but on the phone, the representative never mentioned it. I brought it up and did receive a discount. When I received my items 5 days later (it was timely), I received 2 of the correct items but one was completely wrong. I contacted them through phone and email but have not received a message back yet. I ordered this two items before my daughters birthday in order to ensure there would be no worries of it not arriving on her birthday but apparently toywiz.com cannot update their website properly nor send the write packages. I'm very disappointed but am satisfied with the timely arrival. "
"DO NOT BUY FROM THIS SELLER. Absolutely horrible experience. The collectibles I ordered were just thrown in the box and showed up damaged. ToyWiz tried to blame the post office and had me take the items to my local USPS for inspection. The USPS took one look at the box and said it was the fault of the shipper (ToyWiz) and they would not process the claim. I then called ToyWiz back and they said they would be happy to replace the item but it would cost me shipping both ways, and extra for a more "secure" packaging. So they told me to put up another $15 dollars to replace a 6 dollar item, that they had packaged poorly for shipping. DO NOT BUY FROM THIS SELLER "
"After reading all the reviews I was a little worried about the order I had made from Toywiz. I had already ordered before reading reviews and I am glad I did. I ordered a few different Power Ranger toys for my son and I have no complaints; I was actually very happy with the service. They called to make sure I was aware of charges that may happen at the boarder because I am in Canada and the product was coming from the US (I just wish that wasn't long distance). The order came in within 4 days and it is exactly what I ordered. Everything was new and I would order from them again after this experience."