"As part of a remodeling project for a fire department, I ordered the Starboard quadruple package. I cant give a review on the product because I cant get them to ship it to me. Multiple phone calls to the company and it's obvious the right hand doesn't know what the left hand is doing. It's been a solid month of dealing with this b.s. Pretty much guaranteed to miss my finishing deadline."
"From the search bar to the delivery.. I had no issues at all. Highly recommended!"
"No problems with delivery! Arrived on time, signed for the package and started using the balancing board right away. Good quality board that was recommended by a Physical Therapist."
"I ordered a smart board for my office and the delivery was lost in transit. Nobody could inform me of where the package was and who had it. They had misprinted the address and placed a phone number that did not relate to anyone in the office. I had to call 3 different contractors and drive an hour across time to reschedule the delivery. A second smaller package (a mount for the smart board) was never delivered and had to be replace.
Save your time, money and sanity. "
“I am sorry to hear you didn’t have a great experience. When dealing with very large items that are being shipped freight we find ourselves relying on the freight company shipping it to move the item. Many times, these companies do not move until they have a full load which causes unexpected delays. This does not provide the best results as we are not updated on delays.
I was able to review the two calls you had with us on Friday, October 12th. The first call our representative called AGS, they told him that they were expecting delivery that day. The second call, when you called back, you were able to speak with the same agent. Between the two calls with you our agent reached back out to the shipping company and they indicated that they got this off the plane and it was on its way to their hub and they would have to schedule delivery. When we followed up with them again, they indicated that they made delivery that on Saturday.
If there were other calls made to us, please contact us and share the details so we can further investigate this. I can appreciate your dissatisfaction with how this took place. We are working diligently to expand the pool of freight companies we work with and improve the quality of shared information.
”
"I was in dire need of a Starboard TE-SN65 interactive flat panel display and last minute was stuck fulfilling my manager's Q2 purchasing requisition and googled and found Touchboards.com and I called them up and they were able to work with with me and gave me the whiteglove treatment and pulled a lot of strings and allowed me to pick-up a board from one of their west coast facilities before 6 pm that SAME day!
The Touchboards workers really showed that they care and saved my tail from being fired!!
Thank you and great job all around!"
"Ordered the 350UI internet radio with Spotify. Was told on 9/21/2018 that it would ship the following Monday. Then got an email that stated that it would not ship until the first week in November. I cancelled the order because customer service talked to me like they did not give a damn. Bunch a crap for the first time attempting to purchase something from this unprofessiona entity they call a business."
“Can you provide more insight on this matter? Was there another email address that you used to communicate with us? The reason for this question is, I have read through the chats you had with our staff and see where your first interactions on 9-21-18 at 5:45pm our agent looked up the order and did explain that we had a ship date of Monday 9-24-18. He then said, “I apologize for the delay and inconvenience this may have caused you”. What he didn’t say was this order was being drop shipped from our vendor. On Tuesday 9-25-2018 at 3:51pmwhen you returned to chat, you questioned why it was taking so long. Our agent pulled up the order and saw the ship date was pushed out until November16th. We were updated on the 25th at 1:33pm. The second agent said “Thus unit is currently backordered, my apologies for the long lead time” you then requested to cancel. Our agent replied “I will process this order for cancellation. Again, we apologize for the inconvenience. You will receive an update via email once fully cancelled. I realize that this is frustrating for you to have the item not be available when you expected, and we are sorry we could not get it to you faster. If there is more conversations that took place, please let us know so we can coach our staff properly. Our customers are our number one priority.”
"Ordered a month ago, item was broken so the freight company sent it back but didn’t bother to tell me they weren’t coming. Called touch boards and they said they would find out and no one turned my call as they said they would. Called again and guess what no one called me back again. Finally the 3rd call resulted in someone calling me back and got another board shipped to me. One that should of been shipped 3 weeks ago. I’m still waiting so let’s see if it actually arrives next week. "
“Upon review I feel we failed to provide excellent service. We spend a lot of time focusing on making sure when we ship freight the customer knows to inspect the product to ensure they do not get damaged goods. We need to do a better job communicating with carriers when they do not deliver due to damage, and then follow up with our customers. This board delivery was delayed due to a lack of good communication between us, and our partners. When it was determined damaged by the carrier we should have shipped a new board so you did not have to wait, for this please accept our apology. We appreciate you bringing this to our attention so we can correct the issue and provide great service in the future. We are sorry we did not give you an excellent experience and hope that we can earn another opportunity to show you how important you are to us. I know our RMA coordinator sent an email with the tracking info, however I will be calling to follow up on your replacement delivery. ”
"Placed my order and received it sooner than expected. Will definitely order with this company again. "
"Ordered some 3D equipment in mid May, so not an inexpensive order. Several times products went missing or never sent to the shipper and I spent many hours chasing by email and telephone. Customer Service was always very professional; however, always seemed to have had to start from scratch every time I made an inquiry. To Touchboards' credit they agreed to pay for expedited shipping and duties and our products finally arrived...in late August. We had to delay our research project timelines because of. Provision of tracking information was also slow, and we were given more information from the manufacturer. Sigh. We will look elsewhere in the future for our needs. "
“We are sorry we could not get these to you faster. I hope we could get another opportunity to earn your business. There are many products that we carry that can have unusual lead times and general issues with communications direct to the manufacturer. We anticipated this order would have processed much smoother. We did get the order on May 30th and had the projected ship date to our international hub set for June 16th. We don’t know why, but the package sent was lost at our international hub for some time. We should have been faster in making the decision to replace the units but feared we would have a long lead time for new units. Finding the missing units would be the faster method. When we reached out for the replacements learned that the original package was located and shipped back to the manufacturer. We wanted to pay the expedited shipping and duties as we want to deliver great results and fell short for you. Please let us have another opportunity to deliver great. If you should have any questions, please feel free to contact me directly. My name is Brian M and I am the Contact Center manager.
”
"Fit. Works. THANK YOU! Glad to have found a solution to the "I spilled my screen cleaner into my keyboard" problem."
"I was apprehensive about spending $3k for a product sight-unseen but we are thrilled with our new Touchboard! The rolling stand and Touchboard are just what we needed for meetings and training sessions for large groups. Very interactive and dynamic. "
"The package arrived on time and in good condition. Easy set up and ease of use. Comes with manual and ready to out of the box. I've always been satisfied with Tascam products. Order yours today"
"The order process was great! I was very please how professional and knowledgeable Jonathan was.
It went down hill from there. I placed my order on a Friday for a Weds. or Thurs. delivery the following week. I was told product was in stock and there should be no problems.
I was out of the office sick Mon. & Tues. I was sent an email with a form that needed signing before they could place my order.
The form stated Touchboards would not be responsible for any damage of the item I ordered, it would be the manufacturers.
So my delivery came in 2 weeks later. I complained about not being told about this form when I placed my order and I was told by a supervisor
that they lost orders when this information was given ahead of time.
I don't believe I will be ordering again, due to the deceitful policy.
"
“My name is Brian I am the contact center manager. I am sorry you read that email as a way for us to distance ourselves from supporting you as the intention was completely different. I reviewed your order and yes the order was placed on Friday 7-20-2018 at 1 pm eastern time. On 7-20-2018 at 2:48 pm we sent you the below email to complete your order. We followed up again on Monday the 23rd and again on the 24th. You replied on the 24th accepting the details from Our NC/NR. This is a large 70-inch board and is required to be shipped a freight carrier which is the reason we send the NC/NR email so we can prepare our customers to deal with freight shipments. I will review the detail of the email we sent to see if we can provide clearer instructions.
(I removed your name from the email below)
Hello,
Thank you for your order. To confirm you are aware, SHARPPN orders are considered non-cancelable and non-returnable (NCNR) once ordered. What this means is, your products are fully protected by the manufacturer's warranty and we would be happy to assist with getting in touch with them in the event there are warranty issues. This NCNR policy does not pertain to items that arrive damaged. We ask that you inspect all items thoroughly upon delivery and to let us know if there is damage so we can work quickly with the manufacturer and the carrier to rectify the issue. Any damage would need to be noted on the delivery documentation prior to the carrier leaving the delivery location.
Also, please check the item part number, specs, and any options to ensure they are correct. This is the last opportunity we can make any changes.
Please reply to this email with your initials and the date in the following format, MM/DD/YEAR, to acknowledge these policies and verify everything is correct.
Please contact your sales representative or our customer service with any questions.
Thank you for giving us the opportunity to serve you.
”
"I recently purchased an ELMO MX-P from Touchboards, the document camera was shipped very quickly and it arrived well packaged. The MX-P being the latest document camera from Elmo was readily available from Touchboards at the best price when compared with other sellers. What really impressed me was Touchboard's Customer response for when I inquired about the software license key needed for the ELMO Interactive Toolbox. Within 24 hours, Touchboards provided me with a key to enable the software and to optimize use of the MX-P. I am genuinely impressed with the overall customer service from Touchboards and would definitely recommend this company to any Educational Institution, Teacher, or Facilitator to purchase from and for having the most up to date and technological advanced equipment and resources that certainly meet the requirements for 21st Century Teaching and Learning. "
"The basics are this... ordered item (Over $2k Total), never got the shipping confirmation, reached out to the company, I was given excuses and lied to about when item would ship, item never shipped, called again and fussed some more, told item would take even longer to ship (full month, mind you at this point), I opted to cancel the order. Received 2 confirmations that my order was canceled, then an hour later I receive emails saying, sorry we can't cancel it... your item is magically ready to ship now. Bottom line, if you have things to get done on a deadline, and don't wanna babysit a company to do the job you're paying them to do, look elsewhere. This company doesn't have their act together just yet. The fact they even sent me this email requesting a review is proof of that (they are well aware of how unhappy I was about the whole thing... why send me this?!)... The website is a mess... the order status section is never right (call for correct status), and items are not identified correctly as in stock or not, nor will you be notified after the fact that you'll have to wait until they get good and ready to ship your item. The only upside was a great price... however due to all the frustration, when we had to order the same item again for another project, we paid more from a more reliable company."
“We didn't do a great job of delivering to you. We are often at the mercy of the manufacturer for delivery dates. Upon review of the order, we received changes of the shipping date more than once. On 6-25 we were told July 10th for the ship date. We received another update on 7-13-2018 that it would ship on 7-26-218. this was two days after you chatted with us. On July 18 after you spoke to Anthony to cancel, he called the manufacturer to tell them to cancel the order and was told the item was already packaged and shipped. I realize this is not a great experience and we are sorry we did not get this to you faster. You should have received emails with updates as they came in, were you able to see these? Again we understand your frustration and apologize for not giving you 5 star seervice. Our hope is that we can earn another opportunity to provide you the service you deserve. My name is Brian, and If I can do anything to help you please let me know.
”
A rep from Touchboards, Rich Wagner, has responded:
“Jordan,
We were able to have a brief phone conversation and I have left you a message yesterday to update you. We can confirm that the order was placed with our company on 3/6/2019. We did quote you guys back in February, but only got the PO from your team in the beginning of March. We followed up on the 7th and communicated with Steve. Steve requested that we hold the order until the 15th of March when he could get a check cut because of specific credit card restrictions. We confirmed with him then that this would hold the order until the check cleared. When you called on the 11th. our representative indicated that there was no payment confirmed on the order and we could extend terms upon approval. On 3-14 Steve called again and spoke to our AR manager who confirmed that the check would need to clear before we shipped and that would be 3-25. When you called in on the 21st, and told me that we were not being responsive because we missed the fax of the PO, and our agents told you it was to late in the day to find any faxes, I pulled all calls from your phone number and the number Steve called us from, tested our fax number, however we have received faxes every day. I was not able to find a call like you indicated. Please let me know if there is another phone number you called in from so I can identify where we went wrong. I left my direct number on your voicemail. I am sorry you were not able to meet the deadline. If there is anything we can do please let me know. ”