"Everyone was very nice. The board had small damage in the back but it did not affect the board's ability to function. "
"Our associate Remi was beyond helpful. He is detailed oriented and helps address all your questions and concerns professionally and right away.
I would recommend him to be anyones rep as he goes above and beyond with exceptional service. "
"Ordered a cart that came missing a leg. After waiting 2 weeks for a replacement leg I was offered a $30.00 credit to go find my own missing leg. Returned the cart and I am still waiting for a refund. Horrible experience and will NEVER order from Touchboards again. Found the Anthro cart elsewhere and guess what....It showed up as promised WITH all 4 legs."
"Quick processing and delivery of the order. Web site very helpful. Great prices."
"This is the first Touch Board I have had to purchase. They answered questions and asked questions to be able to recommend the board that would work best for our situation. The purchase process was easy and the unit arrived quickly. The Touch Board installed easy and is working great. It has features that will expand our meetings and allow everyone to add their info, record it and pass it on."
"Touchboards offers competitive pricing, friendly customer service, and fast shipping.
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"thank you for the services fast delivery and excellent customer support your company helped to buy goods that it was impossible to buy on ebay"
"Quick response and great help!"
"Good service. Will recommend to friends."
"I've wanted one since I was a teenager. Was replacing my desk and decided to get one. Touchboards had them in stock, pretty much the only company that I could CONFIRM the supply. They got it to me in three days! No issues whatsoever, which is how you earn 5 stars! Not requiring customer service is the BEST kind of customer service."
"was very simple to buy and I received the godos as you mention. thank you. I will buy again."
"The Mimio pen I ordered worked great, and it was the lowest price I could find anywhere!"
"The entire order experience was as smooth as possible with easy check out, quick customer service replies and outstanding shipping updates."
"Great company to work with. Fast Quotes, and easy ordering."
"Fast shipping is of tremendous value to our company - our customers expect the best from us so we expect the best from our vendors. We only deal with "OKP's" - OK PEOPLE. "
A rep from Touchboards, Rich Wagner, has responded:
“After reviewing the order, I agree we did not do a good job of resolving the issue in a timely manner. We were in communication with you regarding what was taking place with our supplier and wanted to offer a different solution, so you were not waiting for a long time. There are instances where we are at the mercy of the supplier for solutions. Our intention with offering you $30 was to help you avoid having to do a return as you indicated, while compensating you for the missing leg and the time inconvenience. Please know your refund was submitted and may take a few days to be reflected in your account. We are sorry we could not get this fixed for you faster. Our takeaway from this is that we need to do a better job of communicating what is going on and the potential timeline for resolution, so you could make a better-informed decision faster. We hope that we could earn another opportunity to provide you with service better than what you received. ”