ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
4.53/5
Chance of future purchase:
4.31/5
Shipping & packaging:
4.69/5
Customer service:
4.17/5
Return/Replacement policy:
5.00/5

5/5

2021-11-27

Perfect condition

"I ordered 2 Angel snow globe churches. I had never ordered from this company and was a little concerned about dependability. However, they arrived perfectly packed and protected. They were in perfect condition and a month before Christmas! I am very grateful! The ordering was clear and simple and the company kept me continually updated on any shipping delays. Thank you so very much because these were items that were hard to find!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-11-27

My purchase was perfect!

"I ordered a dining table from here and it arrived quicker than expected and in great condition. Thanks I love it!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-11-23

Hall tree

"Totally Furniture is an awesome seller. My shipment arrived fast and no damage. The white hall tree I ordered was packaged with care and rough handling in mind, All pieces arrived without a scratch. I am super happy with my purchase!! The assembly was easy and the instructions were clear, well marked and made putting my hall tree together in about two hours simple and not stressful. Thank you for a great piece of furniture!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-11-23

LOVE IT!!

"Delivery was very fast. And the stool looks so good I love it. There are several other stores selling it but here it is the cheapest. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-11-08

Great experience!

"Ordered a patio chair set from Totally Furniture. It shipped quickly and arrived in perfect condition."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

4/5

2021-10-26

Gorgeous velvet daybed

"I am so happy to say this is an excellent bed and it came early. The only thing bad was the castors and most of the hardware were not there in the package. Even though I had to spend 30 or 40 dollars this was still $200 cheaper than anywhere else. I would definitely order from this seller. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2021-10-23

Excellent customer service & communication!

"I searched multiple furniture stores for a 66 inch hunter green vanity and a matching 42 inch vanity and found them on Totally Furniture. Regrettably the 66 inch was back ordered, yet Totally Furniture allowed me to place the order and delivered both pieces within two weeks, earlier than initially promised. They are stunning and exactly as advertised.

Not only did I receive an order confirmation, but several emails confirming the order when the shipping company was assigned and when the items would be arriving and a follow up email to ensure that everything was as expected. I would highly recommend Totally Furniture and will be Back.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2021-10-22

Total Fraud - Will Phantom Ship Goods and Never Deliver or Refund

"This company is a fraud. They charged me for goods that never came. They refused refund or replacement. This was supposedly a Fedex delivery. They claimed to be BBB Accredited on their site. But when I checked the BBB website to complain, their company could not be found as they list under Orlando, Florida or anywhere in the US. I am out $238 with no furniture delivered. It figures that they were the cheapest and only company with the inventory of the item I wanted!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-21

Excellent Experience

"I recently purchased a pub table and chairs, which required assembly upon arrival. Everything was in good condition with the exception of the table top, which had some damage, presumably incurred during shipment. I contacted Totally, provided a couple pictures of the damage and a new table top was sent immediately. We are very happy with this purchase and will not hesitate to reach out to Totally for our next furniture purchase."

Detailed Review Benchmark + -
Pricing of products and services
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-10-14

Counter chairs

"Totally furniture exceeded my expectations. Their prices were fair for the quality of the chairs received. Shipping was fast. There were no missing pieces (hint) look under the velcro part on the underside of the chair cushion and you will find all necessary bolts and parts if not easily seen in box. Would definitely recommend to friends and family. Thank you for a great experience."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

5/5

2021-10-05

Great Pantry Cabinet!

"Fast delivery, easy to assemble, holds a ton of items. Very sturdy construction, great value for the price."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

1/5

2021-10-03

missing pieces

"Wheels to covert to king size didn't come in the shipped boxes so the daybed cannot be converted. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

5/5

2020-09-30

The Best Desk I Have Ever Had!!!!!!

"I love my corner desk I ordered from Totally Furniture. It fit just right in my office and is easy to move. It arrived on time and was easy to assemble. Will definitely order from them again. Was around my budget and very friendly customer service. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-09-22

Amazing

"I ordered a bar from here a year ago and love it. I’ve had so many compliments on it. I recently moved and broke the 1 leg, i thought i had insurance on it i called the company they sent me not 1 but 4 legs for future needs i thought that was super cool. So yes definitely recommend this company and their products. Satisfied customer "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

5/5

2021-09-20

Affordable, Classy and

"EASY TO ASSEMBLE!
Had it put together solo in 20 minutes.
Love it.
"

Detailed Review Benchmark + -
Pricing of products and services