"I am really happy with my order, my desk looks beautiful! It came in great condition and with easy instructions. Highly recommend. "
"Ordered two stools and they were not back ordered! I had tried earlier in the year to buy these and there were nine to be found! I couldn’t be happier, they are perfect and came quickly, the first pieces to be installed!"
"Wonderful looking piece of furniture but it came broken. The top part of the back of the chair was not quite separated but it looked as though something heavy was dropped on it."
"I have had nothing but good things to say about Totaly Furniture
Customer service and the on line service have been exceptional to work with.
I will definatly be purchasing more from them
"
"This is my second time ordering from Totally Furniture in that last few months. I have not been disappointed with either the service/products purchased. This ottoman was the perfect style/color/size for my small living area. Delivery was very timely and I needed to do was attach the legs. Great for extra storage, i.e. my extra throws/small blankets."
"The Baxton Platform bed is perfect! The bed was delivered quickly and was easy to put together and looks beautiful. Customer service and price was great too. "
"I purchased a total of 3 pieces from Totally Furniture and I really love the furniture. There was one piece that came with a different colored knob and didn't match my other piece. I emailed them and they immediately sent the correct colored knob.
Thank you,
Scott"
"My item was misplaced and there was no follow up with me unless I called them. It will be more than a week even before I can get an answer from them regarding what happened let alone how long it will take if a replacement needs to be sent out. They were borderline rude. Never using them again."
"5 Stars Plus!
I have no words to express how thankful I am to Home Shopping Malls/Totally Furniture for the way they managed my order. Items were as expected, delivery was better than expected and customer service was exceptionally good. In order to give some context to this review, I have to say that I was risking buying here since I read not so many good reviews on different places, then I went to BBB and found an A+ rating but since it appears that they go with two different names I wasn't so sure. When the item arrived earlier than expected was good but it was even better when a problem was noticed in one of the items and their answer was prompt, pertinent, and reliable. The replacement arrived in less than a week, in perfect condition. No hassles, no questions, no extra fees, just the due diligence and required procedures (like taking pictures of the box and the item, preserving the box, and following their instructions). I'm really grateful for their answer, so much that I don't usually make reviews, but this time 'noblesse obliges'."
"It has been a pleasure to deal with the customer service. They have been very responsive during the entire process of receiving our order and replacement pieces. Definitely will be ordering from the again. "
"The company has no knowledge about the shipping options and lied to me resulting in me having to pay more for a purchase I decided I didn't want. They also charge shipping for items that have free shipping if you purchase directly from the manufacturer."
"Very fast shipping price was cheaper than Amazon."
"I ordered my merchandise late last month and have yet to receive my purchase. I've called 3x and each associate has told me a different scenario on when my item will be delivered. I did not receive a purchase order number nor a tracking number. I will definitely not be ordering from this company again!"
"After looking for quite awhile I found a side table I liked at Ashley furniture but didn’t like the price and delivery cost. Then found the exact table at Totally Furniture for $150 dollars and the delivery charge was only $20 compared to $50. So yes I am very satisfied and would recommend them "
"I ordered a wooden Adirondack chair. It arrived with a broken back. Tyler responded to my email immediately and then let me know the manufacturer was sending a replacement chair. I received the second chair in perfect shape. Tyler explained I could keep the chair with the broken back that I was NOT to go to the trouble or expense of sending it back. I will now put together the lovely chair. The broken chair I will glue and share. Wonderful customer service from Tyler and Totally Furniture!!!
Thank you so much!!! Please stay well and safe!!!"