"I have been ordering from TotalVac for Many Years now! Always my item was delivered as/ when promised!! Now, even 7 y ago I knew... they were a SMALL (mom/pop) business that did the best they could. WHY do so many order from them all these years until recently? Because they have the SELECTION AND GREAT PRICES WE ALL WANTED!! NOW they're gone, for reasons I'd like to know. But now I have to find ANOTHER CO. THAT HAS ALL the parts I need for the various vacumes/ appliances I have. WHY do all the haters kick businesses when they're going under? Didn't see any compliants online about them 7 years ago??? Try opening/ running YOUR OWN internet company folks!!! Good Luck. Glen"
"DO NOT ORDER FROM TOTALVAC.COM!! They took my money and I never received my parts or a refund! I have sent multiple emails every week and have yet to receive a response. The number they list is just a recording telling you to email them (which they will NEVER respond to!) This is the WORST experience I have ever had with an online company!"
"After many complaints, my order was cancelled. But they never refunded my money. Even BBB was not able to help me. Now I cannot even find their website.. Never had a phone number. DO NOT DO BUSINESS WITH TOTAL VAC.
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"I have to add to the long list of unhappy customers. I placed an order over a month ago, and have e-mailed them once a day and received two e-mails about moving their ware house, that was over a month ago. How I can't find any info on them, or my order, or the money they took from my account, I canceled my order to get my money back, and they have seamed to have vanished."
"DO NOT ORDER FROM THIS COMPANY IT'S A TOTAL SCAM!!!
I place my order over a month ago and I never got my item. No shipping tracking number was provided, and when I Email them regarding my order I got an Email saying they had moved, and to please allow more time for delivery.
DO NOT ORDER FROM THEM, TOTAL SCAM I NEVER GOT MY ITEM. "
"Totalvac.com is a total scam business. If you place an online order on their website you will NOT receive an e-mail with your order number. This of course makes it impossible to track the status of your order on their website. My card was charged on the day I placed the order. Totalvac is supposedly located in Middleton, MA which is on a 30 minute drive from where I live in NH. A week after placing the order I had not received it. I tried calling the phone number on their website but you cannot leave and messages or talk to a human at this number so it's totally useless. I had no choice but to communicate with Totalvac via e-mail. Their customer service staff is useless. They refused to provide my order number or to provide a shipping status on my order. Consequently, I requested a full refund to my credit card. I received a reply that the order was cancelled and a credit would be processed. A week later still no refund to my card. I have filed a complaint with the greater Boston BBB and will also file a complaint with the Ma Attorney General's consumer protection division. DO NOT do business with this company!!!"
"Order is going on two months, will no longer respond. Has claimed the part is on order, will not refund money. No phone #, no customer service. Rip-off artists, many similar claims."
"Do not order from Totalvac, been waiting 3 weeks for my parts. When I ordered the parts they had no problem taking my money, but was never informed the parts were out of stock. VERY BAD COMMUNICATION!!!!! Do some research there is many complaints about this company out there. I wish I had!!!Only order from a company that list the parts as IN STOCK."
"Totalvac is the worst online place to do business with. I live in a rural area and am dependent on internet businesses to supply myself, which is why I have used Totalvac several times. I won't make this mistake again. Each time I've ordered, there are more issues that make delivery difficult, at least, that's what I'm told by their customer disservice. Because I've had so many problems with them in the past, this time I called ahead to make sure they had my part in stock. I was told there shouldn't be a problem. HA! So far, it has been 10 days and still waiting. I don't usually pay much attention to customer reviews online, but please don't make the same mistake I did. Do not order anything from Totalvac. You would be better off without what ever you are ordering, your sanity is worth something. "
"Found this review site only AFTER waiting 2 weeks for my parts. Parts were for a Kenmore vac, work perfectly and at half the price as Sears wanted. But customer service is important to me, and I had to inquire about my order after hearing nothing for 5 days; I then rec'd a reply the next day apologizing and saying parts were being packed for shipping "soon". They actually shipped 4 days after that (I was never notified, but found out by checking my order status on their site), and arrived 3 days after they were shipped. Poor communication cost them stars from me. Satified with the parts, but would've appreciated better communication & faster shipping. ("
"How this company is still in business is beyond me. I ordered a replacement part on 3/2/13 and paid more for FedEx shipping and I have never reviewed any word from their company about the status. I have called and emailed multiple times. FINALLY!! I posted on their Facebook page about the status of my order and wow!! SOMEONE RESPONDS!!! They tell me they employ five people and answer phones and emails from the moment they clock in to when they leave. BS!!! Then they said well do you want us to just cancel the order? How can it be cancelled?!!! It's been almost a week and I paid for FedEx delivery surely it's in transit!! I just want a tracking number !!! But they have no answer for that. So it has never been shipped!!! I wanted to shampoo my carpets before my husband came home from Afghanistan but i guess not!! Worthless !"
"I just had a GOOD experience with totalvac.com, so feel compelled to write in. I too, read all the reviews before ordering online, but since they had what I was looking for, and for the best price, I decided to give it a go.
I ordered vacuum bags for my huge shop vac. I went online and used a coupon for $$ off shipping, which worked.
The order came within a week (given the holidays, that was what they told me, and I expected).
Overall, I would give this seller 5-stars for an good service and product experience.
Good luck, and look for their online coupons!"
"No problems with this company what so ever. Great customer service -- employees were very helpful! My order was shipped very quickly and my product was exactly as described. I will definitely order from TotalVac again!"
"2nd item I ordered and all good experiences from this seller."
"I ordered some replacement parts for my Rainbow van from TotalVac.com. This was my first transaction with them. Everything was "as ordered" and there were no surprises."