"After reading the 'bad news' reviews, I was slightly nervous so emailed the company to find out how long it would be before my watch arrived. My email enquiry was answered quite quickly and courteously and my beautiful Skagen watch arrived about an hour later so that's only 2 weeks for delivery and that's ok(I live in Australia). It was in a Skagen box with instruction booklet so I have no complaint - just praise.
Great price, good service, fabulous watch"
"I ordered a top of the line Citizen watch from them and I received a poor quality fake one. It's a Good thing I paid with PAYPAL. I sent it back and after filling a claim I got refunded. "
"I was surprised by all the bad reviews! Watch arrived within two business days in brand new, working condition. These guys are awesome!! Plus I saved 20% on the total price wih shipping included! Thanks!"
"DO NOT BUY FROM TOP ONE ONTERNATIONAL!!!!
On 11 december I ordered a watch and it would be delivered within 6-10 days. I live in Holland, so they said that it could take a few more days. On januari the 3rd I stil did'nt receive the watch. So I mailed PayPal. They told me that now this was a "letigation" and I could upgrade mij "letigation" to a "claim" within 20 days. After that, (a total of 45 days) it's not possible to make a claim on the insurance. So you'll loose your money. Top One knows this.. Top One told me that the only thing they could do, is to wait 45 days and after that I would get money form the insurance. PayPal told me NOT to wait that long, because then they could not investigate my complaint. On the site of Top One International you will NOT find anything about a 45-day procedure/clausule or whatever.. So they know about the 45-day procedure of PayPal.
On the 10th of january I upgraded my letigation to a claim. And yesterday PayPal mailed me, that the investigation of my complaint was closed and they decided to pay me back my money.
DON'T BUY FROM TOP ONE INTERNATIONAL!!!"
"I have order 2 watches in July/2011 to be shipped to Brazil and the watches never arrive.
I have complain to them but I never got the refund and they still saying that the problem is the insurance company."
“Hello,
All packages shipped by Top One international is insured against loss or damages. If the insurance company has investigated and reached the decision that the package was received, then they will not honor your claim.
We ship thousands of international packages with no problems. Packages do get lost from time to time and the insurance always covers.”
"Bad customer service and poor quality merchandise. I bought a Skagen watch and the crystal broke and fell out the first time I wore it -- apparently from normal temperature change (i.e. going from outside into air conditioning). I called Top One International the next day and was told to send a picture of the defective product. After I did, they said I had to deal directly with Skagen. They refused to refund or replace the watch. With luck, Skagen will send me a new, equally poor quality watch. Either way I would have been better off going to Macy's or an online retailer with a reasonable return policy."
“I'm very sorry for your problem. All of our watches come with manufacturer warranty, however when you physically Break the watch, that is not covered under any kind of warranty. If Skagen was kind enough to replace the watch anyway, I fail to see why we deserve this negative review.”
"Ordered a Citizen watch based on Ebay reviews and got it really fast , brand new , no papers, definitely authentic tough.
Papers are the easiest to forge so I don't see why people say no paper=fake .
I just traveled to China where ALL the fakes, the good ones, had papers ...
I will buy again from this store in the future .. papers or no papers the watch is GREAT.
Greeting from Canada :)"
"Just bought an emporio armani watch from them. Price was reasonable and got my watch in the UK about 9 days after order was made with the components intact. I will DEFINITELY buy from them again.
PS: I read all the previous negative reviews before purchasing from them. I'm not saying they're perfect but who knows maybe they're trying to improve their customer service."
"I have not verified the merchant reputation before purchasing. The site state "Brand new, Authentic, never worn watches". Yeah right. Like other reviewers, the watch I received did not come with its warranty card nor user manual. I have serious doubt about the authenticity of the watch. I would never buy from this merchand again and neither should other person."
"They called me because of a shipping problem on a watch I purchased. When I returned the call, the operator refused to put me through to the person who called. She and everyone else there was rude, rude, rude! I see by the low number of starts they have, others feel the same way."
"Originally I saw this company on eBay and did some research and found their website. Prices on their site was lower than eBay. They had a good selection of G-Shock and Baby-G watches which was what I was looking for. I bought a pair of watches for me and the wife, Chose the free shipping and got my package in about 3 days. Every thing looked good, new and genuine so all together I am pleased with this purchase. I do not know about their customer service because I never had to contact them.
Jared m.
"
"I ordered a Citizen Eco Drive watch and it came quickly and was just as advertised. New in the box with all the paperwork! I've been wearing it every day - great watch and great price. "
"I bought a Casio T.V. Remote Control Watch-Silver Model, from this company through an E-bay listing.The watch arrived with several tiny dents on the casing & a scratched & scuffed band.At first I thought that it was due to the fact that the watch was very poorly packed - the band wasn't even tightened around its display stand,but left completely loose to be banged around in the box during shipping.But after reading most of the above reviews,I am beginning to doubt if the watch I was sent was new to begin with.Also,the instruction manual was for a completely different model,had no information on the remote control functions at all,& the model# on the box was also wrong.If you expect to get for your money what is described-a watch that is brand new & in perfect condition-you might be sorely disappointed as I was.I would have to think very long & hard before buying from them again."
"Top One International Scam alert!!!
Waited two months for an item I ordered. I am told by customer service that item was lost during shipment and there was no money back from them. I paid $370 and got nothing. Think twice before you order from "Top One International" Please do yourself a favor and find some other dealers on the web"
"I originally bought from them on eBay about a year ago. They sell under eBay id 4-watches. They had about 50,000 feedbacks and 99% positive feedback. The good thing about eBay feedbacks is that I know that they are actual customers ratings and not fake positive reviews from the company itself.
Since then I have purchased few g-shocks and one timex watch from their website and so far I did not have any problems with them. One of my packages did get lost and they did claim the insurance and refunded me. "
A rep from Top One International Cor, nywatchstore, has responded:
“Please contact United States Post Office 1-800-ASK-USPS (800-275-8777) and ask them this Qustion: When Can a Claim for Insurance be made on an International Package? They Will Answer You: 45 Days after the package is Shipped! We did not make that UP to cheat you out of your money! We are sorry for your inconvenience, however you did not wanted to wait to resolve this the right way.”