ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2014-01-24

"Wonderful experience. Thank you"


Verified
5/5

2014-01-23

"quick delivery as advertised
"


Verified
5/5

2014-01-21

"Was satisfied with the product and how quickly it arrived. Will order again.

Thank You,
Cynthia
"


Verified
5/5

2014-01-20

"top notch vendor, great pricing and on time delivery"


Verified
5/5

2014-01-20

"Very satisfied. Great delivery and great pricing!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2014-01-20

"Good product. Fast shipping"


Verified
5/5

2014-01-16

"Always wonderful service. Prompt delivery of exactly what we order. Never damage during shipping. We tried a compatible toner cartridge this time instead of the brand name and it is working very well."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2013-07-02

"These guys do not deliver on their 100% warranty. The OEM cartridges DO NOT WORK and they will not honor their guarantee. Do not buy from them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Rep reply posted 2014-01-29
A rep from TonerMAX, tonermaxmanager, has responded:

“Hello Bour,

I looked up your account and see that we gave you a full refund for these items on July 8th, a month after our return policy allows. I am sorry you had an unpleasant experience, but am glad we were able to satisfy you in the end.”


Verified
1/5

2012-08-27

"Terrible service, they don't even have phone line to get on touch with their cutomer service. I ordered on TonerMax Canada and was under impression that I am buying from a Canadian company. They shipped it from USA. My order was placed on 16th, today on 28th it still in USA. Terribel service, misleading website. Please don't order from them"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-06-27

"I had an "issue" wit a purchase from TonerMax and was HIGHLY IMPRESSED with the prompt attention as reconciliation of the issue. TonerMax has always been great and I will continue to order from them for all of our toner needs!
Kathy - GA
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2012-05-19

"Excellent service, super fast shipping, long expiration dates (12-2014) Great prices on real Epson 127 XL ink and they take PayPal. I will be back! "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-01-27

"I don't understand the negative comments. I have bought from Tonermax a bunch of times and always have good service. On my last order the live chat girl really helped me and I couldn't be happier. A+++"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2011-08-04

"My experience with TonerMAX was excellent. I ordered my Canon inkjet ink on Sunday, they shipped on Monday, I received on Wednesday. The cost was 40% less than just about anywhere else, and free shipping. They shipped the promised OEM product and as far as I can tell it is fine. I'll post back later if the ink doesn't perform well (need to use up the one in the printer first...)."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2011-07-25

"TERRIBLE. July 14th I contacted TonerMax because the color ink cartridge was incomplete. Now there is no way to contact them and even FedEx does not reflect the return number as it was shipped on Thursday July 21.
Lost money and the toner cartridge. NO MORE - AMAZON.COM for me.
Rachel A Figura
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2011-04-18

"TonerMax sucks. I am a reseller and bought from them because they offered lower pricing. Well I understand why. They were pretty good in the beginning, but it seems the more business I did with them the more they fell down on the job. They are good at charging your card but not shipping out merchandise. They claim the items are backordered but they still charge my card. Then the items miraculously appear when I threatened to cancel my order and have them refund my card. Now if this happened once I would understand but this has happened at least 5 times and that is not good business. Not good business at all. I will not be purchasing toner from them again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges