"i ordered an item on december 3rd. after about a week, on december 10th, i sent an email requesting tracking info. they replied promptly stating the item was on backorder but would be expodited to me for free shortly. today i recieved an email, another week later, they sent an email cancelling my order. i now have 5 days until christmas to find a replacement. save yourself the risk of having your order cancelled and taking 3 weeks to find out. not recommended."

"I ordered a few items from this store. One arrived incomplete, and the other didn't arrive at all. They sent an incorrect tracking number for the item that never appeared. You cannot get through on the phone. They rarely respond to email. AVOID."

"I placed an order on 12/6/2017 on an item that was in stock. I received a confirmation email and waited to receive it. It never arrived so on Dec 18th I called to see where it was
and was told it was out of stock and wouldn't be available until middle of January. I asked to speak to a supervisor but of course, none available. I ordered most of my Christmas gifts on line and thankfully only one from this company. All of my other ones came on time or early. Now I have to look for one last gift....thought I was done but thanks to the Warming Store - I have to go crazy to get something in time. Never will do
business with them again. I hope this review will save someone from having a similar problem. "

"After finally receiving a backorder of some heated gloves they were defective. One glove would not heat up even though the batteries were fully charged. Am trying to send back for a return and their number which is supposed to be available at 9:30 am EST has a recording to leave a message. I've sent numerous emails to customer support and am hearing NOTHING!!... Will not use this site again."

"Received the wrong item, no attempt to remedy, simply wasted my time and "approved" for me to send it back for a refund. No addressing their error. I wish I'd looked at some of the reviews on here. Would not have ordered from this low quality customer service store."

"Their price was reduced after my purchase and they refunded me the difference as soon as they recieved my email.
So far a great service, thank you The Warming store. "

"Never buy from this company.

I purchased a women's heated base layer on October 18. A few days later I received a notification that the item would not be able to be shipped until November 19. I called customer service for an explanation. He said it was a manufacturing issue, but assured me that the absolute latest I would receive the item would be November 20. This was important to me because it was a birthday present. He told me hw would put a note on my order to ship it first and, most likely, I would receive it much earlier than that date.

When the package did not arrive, I called again on Novermber22. I was put on hold several times on a 50 minute call. Eventually, I was told I would have the item in approximately 10-14 business days., but that they could send me a substitute item. They sent me an email link to a men's item.

I called on November 23 and asked to speak with a manager. The manager was unapologetic, offering just a refund and stating that the earliest i would have my item would be three weeks. I explained that this was a birthday gift and that the birthday was in a few days. He offered nothing but a refund which would arrive in 5 business days.

I ordered a similar item from another company which will arrive in one business day. I am convinced that the warming store is at best a horribly run company and, quite possibly, a fraudulent internet company. Hopefully, I will receive my refund, but I doubt it. you have been warned. "

"Placed an order on Wednesday for an in stock item. Called Friday afternoon to find out when I would receive it and was told I would receive an email that it had shipped. Called again on Tuesday when I hadn’t received an email from these clowns saying it had shipped and was told that it was on back order and that they were sorry for the inconvenience. This place is crooked and just want to cheat customers. False advertising and saying you’re sorry doesn’t work in this day and age. This place **** don’t waste your time or money "

"Found best selection of manufacturers for heated vests here...turns out best pricing as well for the particular item I wanted. Took time to get because I’m in Canada - patience...I think it got delayed at the border. "

"Jessica loved the vest I got her for her birthday. The sizing chart was spot on."

"It was my second time ordering from the Warming Store. The first order took a little more time then expected but this last order arrived unexpectanly fast. I ordered a heated vest and radiant gloves. The vest arrived as ordered « Large », the gloves were ordered as S/M but L/XL were sent... I kept them although they are a little too large which make me think that the other size option may have been a little too smal... All in all quite satisfied, I’ll be back."

"I called and talked to someone at The Warming Store about what size I would need, and what were the best options for a heated vest. I bought a vest for myself -- it arrived timely and was a great fit. My husband liked mine so much, I bought one for him too. I really appreciated the live phone conversation with the person who knew all about the vests and the sizing."

"Didn't receive all of my items that I ordered.

"

"The socks work great. They work so well I bought a pair for my mom too. No matter what time of the year it was, both my mom and me would always be sitting around with our feet covered with blankets because our feet were always cold. Now we can put the blankets away. Thank you for the warm feet finally."

"The boxes in which the product arrived, were quite damaged by the transport service. I was wondering whether the
product itself was damaged, but relieved to find that it was not."