"DO NOT DO BUSINESS WITH THIS PLACE. OREDERED A JACKET FOR DAUGHTERS BIRTHDAY . ORDER PLACED ON 12-13-2016. Paid express shipping to deliver by 12-16-2016. Item never shipped. Tried to call, multiple times everyday, sent email, messaged on Facebook, finally on 12-27-2016 got a reply on Facebook, they said item was sold out. They offered to send a VEST in place of jacket for same price... well it was shipped and received on 12-30-2016... way after her birthday. But... WITHOUT THE BATTERY AND CHARGER! Tried to contact again, finally they said it was shipped... but will check into it... no response still. No battery and charger. How can you use the jacket with out the battery?.... terrible company needs to be out of business! SCAM ////BEWARE, DO NOT ORDER FROM THIS COMPANY"
"I ordered a hat for my husband for Christmas. The warming store sent the wrong size. I have had zero success contacting them for replacement. I have messaged through FB, called numerous times (no one available), left callback message ( received a recorded message that they had no agent available to call me back), messaged on their website, and emailed them. I have called the manufacturer and they were extremely responsive. They will exchange but I have to pay the shipping both ways. Additional expense but the only alternative. PLEASE STAY AWAY FROM THIS STORE..... They should not be in business - "
"As other reviewers have stated, this company is a scam. Ordered an Xmas gift 12/9/16. Fedex says label created but nothing has been actually shipped. Several emails and waiting on hold for hours and I have not been able to get a hold of anyone. No one has reached out to me. Now I have to figure out how to cancel my order."
"Ordered two items on 12-15. Got an email that they shipped the same day. LIE, all they did was create a label. Shipment never shipped. Got another email on 12-27 saying they made a mistake by creating label and items were out of stock.On 12-29 they sent me another email saying they split order and were shipping part of it. Again, LIE, all they did was create another label.
I tried all day for 2 days straight to talk to someone there. Never any one available. Automated system said they would call me back ASAP. They did call me back with automated message saying they wouldn't be calling me back. Still haven't talked to anyone.
Cancelled order and asked for immediate refund. After reading other reviews on this site, I wish I had gone elsewhere.
I found exact same items on another site, got tracking numbers, and have seen packages ship.
DON"T EVER BUY FROM THESE CROOKS AND LIARS"
"I finally cancelled my order after emails and phone calls were not answered. It has been 3 weeks to receive a present for Christmas and I'm done. One email was answered 1 week after placing the order saying they apologize for the delay and they just hired another 5 people to fill orders and they estimated it would take 1-2 weeks to get the order. Never any other message. I wished I checked their rating before placing the order. Now I'm stuck."
"ordered on 11/26, inquired status on 11/30 customer servive responded on 12/01 said oh yea it shipped today. first lie they told.
fedex showed it was actually picked up on 11/6
they said it got delivered 11/9. second lie
warming store customer service would not respond to any further contact
tried resolving thru fed-ex they passed buck to usps.
usps said they had a sub delivering an probably went to wrong address.
11/11 sunday night someone from another building found it in there hallway.
For the small price difference one would be better off selecting items from another retailer besides the warming store there customer service lacks any credibility.
took 15 days to get my order"
"I had (3) separate orders and none of them were ever filled. Took my CC money & 2-weeks later ZERO CONTACT and I called (no one ever answers) & sent emails ALL went unanswered. I had to have Bank of America get my money back!!"
"Product was defective, no call back, wouldn't answer numerous emails, chats result in "we will get back to you shortly. Please, don't have anything to do with this company."
"STAY CLEAR! This is a classic bait & switch operation. Nobody on the planet has something available, but they advertise they do, so you order. Magically their order system, which said they had the item, was wrong, so they cancel your order but try to keep you on the hook with a 10% discount offer. In today's e-commerce business everyone knows what their inventory levels are, they operate real time. Nice try "Warming Store""
"When I first read the reviews, I was a little weary but being an online shopper I do know how things work when you are not buying directly from the manufacture. I wanted to buy some items for my partner and I. I sent an email and a young man named Robert told me he could help me with my order if I provided him with my phone number and he offered me free shipping. He helped me purchase two Whitney vest. The shipping was extremely fast. The customer service was fantastic especially since it is a small family owned business. I recommended this store to several of my friends and colleagues. Try it for yourself and if you do not believe send them an email before processing your order and watch how prompt a response you receive."
"I ordered several items from them and the first two items were sent out quickly , but were the wrong size & color. I tried in vain to reach them by telephone & e mail . After wasting much time I had to contact the credit card company to get conditional credits . after 3 weeks they finally answered my e mail & they wanted tracking numbers for the returns. I provided them and still had mauh difficulty dealing with them They are the worst online company I haver ever dealt with. Beware ,they also go under the name of adventure outfitters .com but it is the same dreadful company."
"Ordered gloves 10/15, waited 4 weeks and never got gloves. Called and spoke with someone who said my gloves were at the Post Office in Philadelphia. Submitted claim to PO and was denied - they indicated the package never made it to their office. Asked for refund and was told it would be credited to my account. That was 4 weeks ago and still waiting. DON'T BUY ANYTHING FROM THIS STORE!!!!"
"Placed an order on 14th December 2015. Still haven't received it. Have tried to chat on line, but always get message that all agents are busy, so please leave message. I have done so, but no-one answers back. Have spent what must add up to many hours on hold by phone. I have sent emails too. I was successful one time and got to talk to someone on 11th January, 2016 who told me they could not find my order so would replace it. I asked him to confirm this by email, but needless to say, have heard nothing since, so the process begins once more. They have approx. $500 of my money and I will not let them get away with this....."
"I ordered a small items from them and kept checking the shipping status. Called several times but they never answer. Sent several emails, per their instructions, and never hear back from them. I wish I had read these other review before I ordered. This company is horrible. I will do what I can to get the word out on social media. It is very sad when a company does not care about their customers. Luckily the public will have the last say."
"Very poor customer service, Do not return emails, phone messages or answer their phones. Ordered a pair of Gerbing electric socks 11/15. Received them and tried them out. Seemed to work ok. Went hunting end of Nov., walked 200 yds to my stand, right one worked, left one shorted out. Called the w/s when I got home. Very polite lady said she would email a return mailing slip and would replace socks upon their receiving 1st pair. Got 2nd pair after waiting 2-3 weeks. tried them out morning of 1/4/16, worked ok. Wife & I then drove to park for a walk in the 30 degree weather thinking it would be a good test, Left one worked, right one shorted. After recharging battery, must be an auto safety shut off to protect battery in case of fault, I tried again. Left sock started sparking. I had earlier emailed and called, with no answers as to the were about of the replacement socks. I emailed again on or about 12/30/15 that if I did not hear from them I would dispute the charge with my card co and turn to social media. So low and behold on 1/5/16 Justin from w/s calls and says he is sorry for the confusion, they are so busy. Explained to him what happened to the 2nd pair. It was agreed he would email return postage slip and send a 3rd. pair. That was 1/5/26. Numerous emails & messages on their phone have gone UN-returned. Today called my card co & they said enough is enough, credited with the purchase price. Don't waste your time with this company."