"WARNING!!! Run from this fool! Tried to purchase a NEW Camcorder and was sent a email to call them back to verify that I was who I claimed to be. Anyway, found out to be a BAIT AND SWITCH. They tried 5 times to sell me a more expensive package and when I refused, they told me the one I was purchasing was a refurbished unit. What? I told them that the site did not state anywhere that it was refurbished. The salesperson then said they were cancelling my order. Fine with me. What kind of idiots run a business like this. This place needs to be shut down. Please save yourself the headache and listen to all of us who had to find out the hard way. Luckily they did not steal my money or they would of been messing with the wrong person with a great attorney!!"
"RUN>>>>After I declined all the extras he said would ship in a month! 30 seconds later recieved an email stating out of inventory and order was cancelled. Thank goodness. "
"Placed order on the Web. Confirmation page says I must call them to confirm order.
I immediately called:
Rep: This is a great camera, but the battery only lasts for 10 minutes. We have 2-hour and 6-hour batteries on sale. If you buy a battery you get a free tripod.
Me: This camera is new to me, so I want to try it out and see if the battery lasts long enough. I may come back later and buy another.
Rep: Most people buy two or three batteries.
Me: Yeah, but until I play with it I won't know what I need.
Rep: OK, now this camera requires a memory card.
Me: No, it doesn't. It has built-in memory. And I'll buy a memory card for it somewhere else if I need it (I'd already looked at theirs and I wanted a brand and size that was different from theirs).
Rep: But the built-in memory is only good for five pictures. (Odd, since it didn't have built in memory just 3 seconds ago.)
Me: Actually, the built-in memory is good for 8 or 9 pictures.
Rep: Now this is a refurbished camera. New ones are $240 more. Would you like a new one?
Me: It's not advertised as refurbished.
Rep: We don't have to, since it's discontinued. Would you like a new one for $240 more or should I cancel your order? (First, if it's discontinued, why does he have new ones? Second, why is my choice a) upgrade or b) cancel? What about keeping my order the same?
Me: I'd like to cancel.
Rep: OK I'll take care of that.
These guys are slime incarnate."
"Ordered a Canon A710-IS. Directed to call company as part of normal confirmation process. Learned that the camera had been out-of-stock for eight weeks. Rep said that it took time to update the site. Two months?"
"DITTO!!
RUN
RUN
RUN
RUN
RUN
RUN
RUN
FAST
RUN
RUN
RUN
RUN
RUN
AWAY!!!!!"
"BEWARE. DO NOT BUY FROM THIS STORE. I had the same rude upsell story as everyone else. It is almost too bizarre to be true that this store operates like this. They are the poster children for the "bait and switch" sale."
"WOW! Unbelievable...that everyone has the same story! Rudeness....order cancelled when you don't buy the extra items offered! I was so shocked I could barely speak, and was also hung up on. I cannot believe that no one has shut DOWN this operation. I am contacting the Better Business Bureau. "
"Ordered a camera that was marked as available in the morning since it was the lowest price, they called me at noon and tried to sell me some extras which I did not want. Then I was told it was refurbished which was not mentioned on the web page. While on the phone I was told it would ship out. A couple minutes later I got an email that it was backordered and my order was canceled. If a seller is not up front I do not consider that to be honest - why do business there?"
"Yes, yes and YES! All of these reviews hit the nail on the head. I even asked these guys why they didn't indicate that it's a refurb camera and was told "because NY state law doesn't require it." They hit me up for all kinds of extras also, including an extremely over-priced warranty (which they were willing to throw in for free with the new camera after I complained about the one I ordered not being new).
Avoid them."
"I ordered the Sony Cybershot DSC-W70 Digital Camera for 193.00 thru their website & recieved the email today to call to verify the purchase. I called and could barely understand his poor english and was immediately bombarded with the person trying to sell me a cam card & warranty. I said no thank you to all & i said i would stay with the warrenty that came with it. He then states that there was "NO" warranty with it. I said every new sony has a warranty. He then tells me its refurbished not new therefor it has no warranty. I said ok then you can cancel my order. He says we do have new ones and they are 249.99. I said if i wanted to pay full price i'd buy it from sony.com because thats the price direct. I said just cancel my order. He yells at me your order is cancelled & he hung up on me! I called right back & pressed his extension & when he answered i said "Did you just hang up on me?" .......Click.....he hung up on me again! I I did call back and talked to someone else telling the guy that the other one hung up on me twice & never got an apology or anything but he did check and said my order was canceled. I have never had a problem with any online purchases i have ever made through many companies before this place. I checked reviews thru everyprice.com and they must be in cahoots with this business since i wrote a review of digitalexpo.com which was never added to their site & sent email asking why with no answers back. I intend to report this company to the better business bureau & i wouldnt reccommend them to anyone to buy through cause the are rude, nasty liars & totally bogus who are selling things as new when it stated no where on that webpage that it was a refurbished product. Very bad Business!!!!!!"
"I ordered a Canon digital camera thinking it was new. No indication in the ad it wasn't Today they called to confirm.Then said it's a refurb, but none in stock. Wanted to sell me a new one for $50 more plus accessories. I said no, he said they would cancel my order and immediately hung up. Bait & switch if I've ever seen it!"
"Vendor advertises camera equipment (specifically a Panasonic Lumix DMC-TZ1K, order number 253290) as "new" with full US warrantly. After submitting order they insist that you call them to confirm the order, upon which they tell you that it is a refurbished model and that a new one will cost $50 more.
In addition, the customer representatives are hostile and rude. When I questioned him about the refurbished issue he literally swore at me ("You want the damn camera or not?") and when I told him I would cancel the order he gave me an earful about ("I'll cancel your f**ng order.. who do you think you are... etc etc)."
"I ordered the Sony DCR-SR100 and they talked me into another battery which I wanted anyway which lead to a AC/DC charger which I overpaid for and a 4 year nationwide warranty for $99. I ordered on the 5th and received everything on the 7th. The camera case they throw in for free is exactly what you get for free, barely holds the camera no room for accessories. They are good salesman and make you believe you need other items to go with it. It appeared to be a new camera in it's original box with everything included. Did I overpay for the accessories (battery, charger, warranty) probably. They also gave me a free Telephoto lens that was not in the box with the other equipment. I called and they were very helpful and said they would send it out. 5 days later it was delivered. In short I was not treated badly and like I said the shipping time was beyond what I expected."
"Webster's has www.thedigitalexpo.com as the definition of the word FRAUD. Please check out my entire story at stevesforum.com
Look for CaChux's Comment on 12/5/06
This guy is TERRIBLE and REALLY doesn't care who you call or tell (he told me so)!!"
"i ordered a camera on 11/26/2006. i received my camera 12/05/2006. On time and new in the box. I did buy the extras. probably bringing the cost of the camera up to the original cost of getting it elsewhere. the people on the phone weren't overly friendly nor were they rude. when i couldn't get my tracking # on there web site i called them and they gave me the # on the phone never being rude.i read this sites reviews and was scared to death of getting ripped off. i was not!! i am please with my NEW camera"