"I ordered the 2-pack of HDMI cables on 10/24/09. I never received them and it is impossible to get through to their customer service. What a terrible experience with this company."
"This site is the worst site to do business with.
I purchased my bluetooth on october 29thth. I was told on the 7th when i called that my item was backordered and would be delayed till the next thursday. (angry at this point about the poor communicatioon. When that date came, It turned into another week delay and I was told my item would ship on the 16th. (a full 17days after i made the order* 4 full days go by, and i yet to have any shipping confirmation. I called someone and was on hold for 30minutes before i got hung up on by the person who answered the call, without saying a word. I also purchased a HDMI cable in october which i have yet to recieve. If you enjoy letting a company float your money around while they BS you and give you the run around...then this is a perfect seller for you. If you like being told the truth, and recieving your item in a prompt or "reasonable" matter then I would avoid this company like swineflu.
I have purchased stuff from not so well known online retailers left and right and not once have I been this dissapointed.
I repeat.. Stay away from this client. I am this close to filing a complaint with the BBB and paypal. I rarely ever file negative reviews or positive reviews for anyone. But for this site, I have never felt so motivated to warn others about doing ANY business from this site, weathers it's a 2dollar HDMI cable or a bluetooth headset for your phone.
Did i mention they are the worst?
After I got a confirmation that my item would be shipped out by the 16th
*****We estimate all orders should be shipped out by 11/16/2009.
I am very sorry for the delay this has caused.
Please enjoy this coupon for your next order for the trouble***
I was just told they actually dont have it in stock.
I Waited 21 days and 3 email promises that my item would be sent, and it wasnt.
This company gets a F on every level "
"Ordered screen protectors, almost a month later I still haven't received them. No response to my email to any address I've found online, their email form has been down for days, live chat is always offline during all business hours, and the phone lines have a long hold time. HORRIBLE! AVOID!
Update: I filed a PayPal dispute and was refunded. No explanation was given. Guessing they were just hoping to keep the money."
"rip off don't order never got my order and Thay will not respond to emails.Time to contact bbb."
"I ordered 2 HDMI cables from this store on 10/26/2009 and I haven't got any goods, communication about the date of shipment from them. The worst Internet shopping experience ever! I would avoid them like plague in the future and I will dispute the charge through my credit card. "
"Like many others, I ordered a pair of hdmi cables from the site. Received order confirmation email and credit card was billed via paypal within 2 days of order. Never received any further communications from the company.
When I requested an update on the status of the order via the live chat, I received an automated reply stating that the order must have been lost in the mail and my account would be refunded. I will say that my account was immediately refunded the amount of the purchase. However....
I find it very hard to believe that hundreds (and that's just counting the people who replied to a single thread online) of people's orders were all lost in the mail. I believe the company never intended to honor the orders and will only issue a refund for those who take the time and manage to actually get in contact with their customer service representatives, pocketing all the money from people who don't actively seek out a refund."
"Worse customer service ever. I ordered a bluetooth headset on October 29 and received a confirmation. About a week later I emailed them asking about my order since I did not hear anything from them about it being shipped. I did not get a response at all. On Nov 16 I contacted the live chat support. The rep said that a code had been leaked on that item and they had a lot of orders. I did not use the code that had been leaked, I did however use a % off coupon. He also said that my order would be filled on Nov 16 and it will ship soon. This morning I received an email for a refund. They held on to my money for 2 1/2 weeks before they canceled and made fake promises to fulfill the order. "
"I placed an order for 2 bluetooh wireless headsets on Thursday , 10/29/2009 11:14AM. Its close to 3 weeks but my order has not been shipped out yet.
I had written to them many times. They wrote to me once saying they can ship it out soon but after that no replies back from them. I went to the website to track and it looks like they havent shipped it out yet. "
"Ordered, never received. Emails to customer support not replied, and it has been almost a week. Live chat system is down for days now. I wonder what is going on."
""Dear Customer,
Thank you for your order. Due to the extreme low cost of the item we had to get it shipped directly from our factory in Hong Kong. I am sorry for the trouble. Your item(s) should arrive in appox. 2 weeks.
You will not receive another confirmation or a tracking #.
Thank you for your business.
-TheCellShop.net"
Terrible handling of the situation. They opted to lie to customers instead of just admitting they made a mistake. No attempts to rectify the situation at all. Would never recommend.
==UPDATE==
"Dear Valued Customer,
If you have purchased from us before and feel we did a good job, please use the link below and rate us 10/10 and we will give you $5.00 in credit to use for anything on our website.
Give us a review here:
http://www.resellerratings.com/store/TheCellShop_net
It will ask you for an invoice #, it will start with a 4 and is 7 digits long. If you do not have your invoice # anymore you can enter in 7 random digits with a 4 as the first digit.
After you write the review, please email me at ****@**** so I can give you the $5.00 coupon.
Coupon offer: $5.00 off your sub-total. Must order directly from www.thecellshop.net
Thanks for shopping with TheCellShop.net!
****@****"
==CONCLUSION==
Look at the transparent business practices in the email above. They have a confirmation system that "confirms" NOTHING. And to this day, I have still received no items or responses on anything.
Regardless of how many excuses they can come up with (USPS losing mail, e-mail never being received, etc.) and whether or not they are true... They are an extremely SHADY company, and obviously do not care AT ALL about their reputation. Otherwise, things like this would not happen.
It does not matter that a coupon code was leaked or not. If that was the case, don't lie through your teeth and tell everyone random excuses. Own up to your mistake, and fix it accordingly.
I would recommend EVERYONE to stay clear of this company. No amount of savings is worth the amount of trouble you will run into dealing with this company."
"I ordered on Oct 23, 2009. It's now Nov 17, 2009 and the order still hasn't arrived. The email and live chat on the site don't work. I emailed them directly 3 times and have yet to get a response. I will never order from this site again and suggest others stay away as well.
Edit Nov 20, 2009:
It's now Nov 20. Still no reply to any of my emails. Still no hdmi cables or a refund. Despite what "w2pac12345" said in response to another review, the email form on the website is still not fixed. I called and waited for 15 minutes on hold before my call was disconnected (it could have been dropped from my end, but that rarely happens). I have not called back yet."
"Ordered some HDMI Cables from this company on the 24th of October 2009. It is now November 17th and I've yet to receive the HDMI cable, and company is no longer responding to emails. Spent 20+ minutes on hold LONG DISTANCE with the companies phone number and got nothing. They have online chat options but I have yet to see it online (person must be on vacation).
AVOID AT ALL COSTS! Thankfully I'm not out to much right now, contacting the bank to issue a chargeback if I do not hear something soon."
"This online store cannot be trusted. Two weeks ago I ordered two bluetooth headsets, and I still haven't got the items yet.
I emailed them after a week of the purcahse date, and they reply that my items should arrive in couple of days, but still now I havent got it yet.
I tried to call the customer service, no one picks up the phone, BEWARE of this seller, CANT BE TRUSTED!!"
"Ordered a pack of HDMI cables on 10/26/09. It's now 10/17/09 and still have not received the item.
Had to request refund via Paypal. "
"Bought cables from them for an advertised special and have yet to receive it at nearly 3 weeks afterwards."