ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2009-09-02

"Ok, after a brief encounter with a lost email, I finally contacted the cell shop. Danny R. took care of the situation by offering to send another product that was appearently lost in the USPS mail. Since the cell shop sent via this method, and according to thier rules on sending this way, they say no tracking # is avalable. The product appearently got lost on Orlando Florida.

So, not the fault of the cell shop. And i just received the product, which was kindly sent via UPS this time, so it had tracking.

However, being that this was the first time i did bus. with the cell shop, i was really concerned with thier service. And after having a temporary lack of communication, for whatever reason, i wanted to correct this issue so i can buy from and suggest to other buyers to buy from the cell shop.

So this matter is all cleared up. Im happy and suggest to other two things ;
1)use UPS with tracking, pay the extra cost, its worth it for the tracking.
2)keep trying to communicate and be very honest and repetitive in your efforts to correct any bad situation with the cell shop. Thier tele # is now working and they also have an online chat box, as well as the email. good luck and youll do fine with this company.

To those at the cell shop, sorry for the initial bad review, however, put yourself in my position and think what you would feel like if you had this experience? Anyway, Ill buy again from you.....
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2009-01-10

"I wish I would have checked this store. No communication, no product, filing to get my money back"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2009-01-09

"Christmas 2007 - Great price, great product, great transaction

Christmas 2008 - ordered 5 items on 12/20/08 & received confirmation right away.
Nothing received nor heard for 2 weeks thereafter.
Emailed & left multiple emails & even tried "live chat".
Finally received an email on 1/7/09 telling me that www.thecellshop.net had emailed me in 1/6/09 to inform me that my order was out of stock and that they had refunded my money. I did not receive any email from them dated 1/6/09. Refund did come through on 1/8/09.

It seems extremely unlikely that five separate items were out of stock and it took them three weeks to figure this out. They didn't have any trouble charging my credit card on the first day...

Obviously, www.thecellshop.net is a company that has forgotten what customer service means.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
2/5

2008-10-08

"Shipping Speed: average
Shipping Price: high
Product Specs: advertised incorrectly on the website
Customer Service: Quickly responded by refunding the incorrectly advertised product
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2008-08-21

"TheCellShop had the best price on my Treo 650 USB data cable, and they shipped it quick as can be. Everything with the order when smoothly. I highly recommend shopping here."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2008-08-08

"WARNING! DECEPTIVE ADVERTISING! VERY LIKELY IN VIOLATION OF CALIFORNIA LAW! The item title (the main one line description) DOES NOT say that the batteries are USED! I bought 2 cell phone batteries thinking I got a good deal and got 2 pieces of junk in worse condition than my old one! They defend their deception by referring to a grayed-out box that mentions the condition. NO FULL REFUND. THEY CLEARLY DON'T CARE IF CUSTOMERS ARE MISLED AND MAY EVEN INTEND TO!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
1/5

2008-05-27

"They are slow, impossible to contact because they take so long to reply, and impossible to get a refund. Their items are cheap and descent though."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2008-05-23

"I purchased a battery and a car charger for a LG C2000 cellphone that I already had. TheCellShop was very affordable (the cheapest I found) and very timely in shipping my items. I received my items quickly and I was very satisfied with my purchase. I will definately use this site again when needed."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-05-16

"Best place to buy cell phone supplies"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-05-15

"This is the first time that I ordered a product from thecellshop, and they provided excellent customer service. I received my order in record time. I am very please with their service, and will use them again in the future. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-05-09

"Good to work with....great communication and does not overcharge for shipping. Will buy from again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2008-05-04

"good to do business with."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-05-04

"as always fast service with a good value. rate 10 for 10 overall in satisfaction. will order from again!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2008-05-03

"Overall good experience. The prices were extremely cheap, plus they were offering free shipping at the time. I've ordered from them twice now and both times the shipping was very quick and the item was just as it was described on the website. Will definitely buy from again in the future."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2008-05-02

"I have bought many things from TheCellShop, and will continue because I have had great expierences. Easy to order, great sales and fast delivery! Awesome job.. Keep up the good work!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges