"Agent was really great and helpful."

"I called about an online order and the associate could not help although the phone number I called was listed on the online order ."

"Three phone calls and no resolution. First transferred me to wrong department, second hung up/disconnected me; third referred me to chat function. Finally files refund claim via customer service email. Very disappointing and time consuming."

"I needed to cancel an order I placed the day before. When I called the rep said she would try to reach out to the warehouse to stop the order, but that it was too late for her to be able to stop it. She told me she would call me the same day to let me know what she was able to do. She called me back that afternoon and informed me that the order was too late to stop at the warehouse level, so she emailed me a return label so that I could return the item for a refund. She also told me that I would retain my $25 reward after the return."

"Horrible customer service Manager was very demeaningIssue could have easily been resolved Would never recommend talbots"

"When I physically returned mismarked pants to the store all three of the associates assured me that the pants were not mosmarked just that Talbots made them longer this season. They were 6-8” longer than the same pair I own in a different color from last season! They never measured them. Just convinced I was wrong. Must be my grey hair! Phone clerk was very polite and helped me order another pair."

"Customer service did a wonderful job ️"

"Gave me time to think about order and did not rush me."

"Please get a light shade of Denim in the Barely Boot cut Jeans."

"Very satisfied with the phone call. Highly dissatisfied with the recent quality of Talbots clothing. Say “no” to polyester! Say “no” to poor quality fabrics!"

"The lady I spoke with was great; she knew the merchandise, commented positively on my selections, and found another way to save for me."

"Your voicemail is a bit circular. Smooth that out! Make it easier to reach a live person"

"The rep was delightful and helpful. It was a pleasure to work with her!Thank you for caring"

"My phone experience was good."

"I was completely satisfied with this associate. I would not have needed to make the call if the process of my order had completed the way it should have."