"I too am having the exact same problem - place a order and after 2 weeks no shipment so I cancel. Here it is 1 month after the cancellation and still no refund. I was told it would take 10 -14 business days to process the refund. That time frame has come and gone. This sounds like a scam and maybe the States Attarney should be informed of this since there so many of same complaints."

"This is an edit of my previous insert. I was very upset that I did not receive my purchase item and even more upset that the invoice number could not be found after 12 days. I have the initial receipt from 5/18/09, but to date I have not received anything. The only thing that happened was that my charged amount was removed from my account. No contact...The $24.98 was just removed. I went directly to Canon and for the Canon PG 30 print cartridge. It also originated from California and I got it in three days! I'm disappointed with Super Warehouse and I don't think I will order anything from them again. It's sad because I was very happy with their service at first. But it's June 14th, the money was removed from my account and nothing was mailed. What a big consumer letdown!"

"PLEASE DO NOT under ANY circumstances try to make a purchase from Super Warehouse. I placed two orders with Super Warehouse and had to end up canceling my order because they were taking way too long to ship the merchandise. I believe the items were on backorder, but they failed to mention this. However, my credit card was charged twice for both orders. It has now been over 3 weeks and I still have not gotten a refund. I have called them at least 20 times throughout this entire ordeal. If they don't process my refund within the next week, I am going to call my credit card company and my attorney. Now I understand why they don't email cancellation confirmations. This online store is despicable in my opinion, and this has been the worst online experience I have EVER had!! I say we all get together and file a class action lawsuit against them. I hope they go out of business after everyone gets their money back."

"What a joke! I ordered 2 imaging units for a color laser printer on the 4th of May and had to call THEM to find out the status of my order. Customer service tells me that it won't ship until the 18th of May because of "a backlog of orders". Wow! Thanks for sorting that out for me! In other words, "Superwarehouse" is too dim to hire more people, buy new servers, etc., to fill all their orders and keep customers happy. Clearly this is all my fault by ordering too much stuff and clogging up their system with my money. And the nerve of me to go calling them after only 8 days to find out where my stuff is! The only thing Super about Superwarehouse is their gross incompetence. The fact that their customer service is actually using "a backlog of orders" as an excuse is laughable. Spend your money elsewhere - "Superwarehouse" doesn't deserve it."

"SuperWarehouse listing on Google/Shopping is deceptive. The item was offered was specifically listed with free shipping. Later it was revealed that free shipping does not always apply to specific products."

"Ordered 2 Canon scanners on 4-24-2009 and the web site showed the units were in stock. I checked today, 5-4-2009, and it hasn't even shipped. I contacted the company by email and I did get a fairly quick response, but even though they charged my credit card immediately and have my $1000+ in their account, they cannot tell me when they will ship the product. I bought these units to resell, and now I an looking like a fool to my customer and still have no idea when these folks are going to ship the product.

I see that quite a few others are having the same problem with this company. I will not be ordering from them again.

I'm glad for the customers who report they are having nothing but good experiences with SuperWarehouse, but in this case the bad reviews far outweigh the good ones."

"I work for an Optometrist in San Diego and we order most of our supplies from Superwarehouse. In the year that we have been doing business there have been nothing but pleasant experiences with this company. I recommend Superwarehouse to friends and colleges who are also very satisfied.

Their focus is on the customer. It is nice to have a sales associate personally deal with your account for things including monthly checkups and new deals on hardware. I also like their dedicated customer service reps who have helped me resolve any issues which have arisen.

The few unhappy customers below represent a fraction of the numerous satisfied customers who do not post their experiences. Superwarehouse is a great company and I will continue to not only shop with them but also recommend them to others."

"This company is very fast to charge my card and very very slow to ship. The web site said the items were in stock and would ship in 2 - 5 business days. In one business day the money was out of my bank account and in theirs. After enquiring throught their online order check supposedly 2 hour response which took two and came on business day three said the items would be shipped in 24 to 48 hours. On the fifth business day I called and was told rudely that they had five business days to ship and that my items would ship the following Monday or Tuesday. It is the following Monday 6 NOT 2 - 5 business days later and I still do not have a ship notice. I will NEVER use this company again and would not recommend others use them if you want prompt reliable service."

"BEWARE - This company will take your money and then take its time shipping your order! Super Warehouse deducted the money from my bank account the first day that I ordered and 7 days later are still telling me after emails and phone calls that it has been forwarded to their warehouse for shipping and that I can't cancel the order or do anything about it except "refuse the package" when it arrives.

(Well Hello?, just pick up the phone and call your shipping department in the warehouse and tell them NOT TO SHIP IT!)

Then they told me that I should have seen a "pop-up" window when ordering that said processing could take 2-5 days. I explained that "pop-up" windows is not the way to notify someone ordering when most people today use pop-up blockers...like I DO!, and that NOW the ordering process is going to be what?....7 to who knows how many days. I told them that they know people are using pop-up blockers and they should clearly state this stuff ON THE ORDERING PAGE!

This is not the way to do business or expect repeat business!

Needless to say, I will never do business from them again! "

"I dealt with them once, I went online to find a local company to buy memory from, found super warehouse, placed a phone order to make sure it was in stock, Spoke to Joel who assured me it was in stock, went ahead and ordered on 1-27-09

waited a couple days and checked for tracking number, Item had not been sent yet, tried a couple
days later, still had not shipped. waited another day and called back, I was told they were out of stock and would ship from Texas.
I canceled my order at this time, called kingston ordered my memory and got it the following day,

a week or so later I recieve the order from Super warehouse. Call them gain, explain the whole deal,

they tell me they will email me a return label to ship it back, that takes another 2 days. finally
get the label and send it back immediately,

they received item back on 2-17-09

then I get an email from the boss at superwarehouse, thanking me for my purchase, blah, blah.

I am not surprised that he didn't know the order was canceled, at this place nobody seems to know whats going on.

anyway I'm still waiting to get my money back.

I but a lot of stuff online, and this is the worst experience I have had.

went ahead and filed a complaint with the BBB"

"I buy all my technology from Super Warehouse. Not only can I call for assistance and get someone who actually knows what they are talking about on the phone, the orders have always arrived in 3 or 4 days. I had one order in early January that took a little longer but overall everything is always so smooth. By the way I ordered the monitor too but I understand things sell out quickly. This happens every where. "

"Im new to Super Warehouse but I placed my order on Feb 2 for some supplies for my laser printer. I placed the order over the phone, I didnt get the call center feel just a nice sales guy who knew what he was talking about. Anyway I put the order in and within 3 days my toner had arrived although i was told it was gonne be 5 days. Suffice it to say I was pretty happy with my experience. I would recommend Super Warehouse and will continue to shop with them. "

"Ordered print head Jan 13, no confirmation or reply. Feb 4:inquired, poor instructions sent re PayPal. Feb 5: paypal amount received to SuperWarehouse. They sent an email saying shipping is now $31.99 instead of $9.99. No reply yet. Isn
t that extortion? They have my full payment but demand more before sending it?

Update, they insist on the extra $22 now. I asked to cancel and refund to PayPal, still no refund."

"I ordered Brother DK-1201 labels on 1/19 at 830 am CST, website said in stock. On 1/28 I get an email stating my order was being processed...9 days later! I email back, no word for 2 days so I call on 1/30. They find they have NOT even left the warehouse 10 business days later! My firt and LAST order from Superwarehouse. If Newegg had them I would have gone there but I cancelled order with Superwarehouse and ordered from TigerDirect. I refuse to patonize companies with poor customer service."

"I'm reading some of these reviews and am quite surprised. I've been shopping with Superwarehouse for a few years now and have never had a problem like described below. They have exceptional customer service and the sales people are always a pleasure to deal with. I usually receive my orders within 3-5 days and they have a lot of free shipping offers, watch for those. Overall I am very satisfied with this company and will continue to do business with them."