"Had to call company to get an ETA on purchase which was a Christmas present for my husband. Arrived in a timely manner, but only to have pictures and description of enclosed product plastered all over the outside of the box. Did I mention that it was a Christmas present for my husband? Needless to say, he now knows what I got him. Will not order gifts from this site again, will instead use amazon.com, who are smart enough to NOT display what are in their pkgs."
"The order was processed and handled in a timely fashion. However, I never received a tracking number and was not provided an ETA date. With today's technology that is expected. Nevertheless, the part came within a few days of my order and it was accurate. Unfortunately, I ordered the wrong part....and this is where Super Warehouse failed in the customer service arena. There is a 15% restocking fee for a part that retails at $13.48. It is not the cost that is the problem....it is the principal! I was willing to order the correct part from them but not now. Who has restocking fees anymore?! For a measly $1.35 you lost all of my future business. The principals of this business should really focus on the consumer more and the bottom line will follow. Focus on the bottom line first and ignore customer service and you will have to be content being a lower performer. "
"Good quality and easy to order."
"The check out interface never described sales tax (something we as a government agency cannot pay) once we processed our order the sales tax was added long after declaring a total that did not include sales tax.
Most internet sales have a tax exempt option since hte federal government is the largest purchases of all supplies. Might be a good idea to add that.
Suffice to say I need someone to call me ASAP to either remove the sales tax from the credit card order or to cancel the order all together.
Out tax exempt ID #140001349
Also because we are a gov't agency the card holder is:
****@****
and I am
****@****
Please email me (and cc Jim) if you can resolve this without a phone call. If not PLEASE$ CALL ME (Matthew) ASAP @ ***-***-**** or ***-***-****
We will not be able to accept delivery of this is not resolved. Sorry."
"DON'T BUY HERE.
They did a bait and switch on me.
I had CALLED to confirm item was in stock. They swore I would get the item pictured.
I did not!
It cost me double for the lesser quality crap I received.
The same crap they sent me is sold at Amazon for half price, which qualifies for 2- day delivery instead of twelve days Superwarehouse delivery time to deliver here in California. (They are in San Diego).
"
"this has been the worst expireance I've ever had with a simple order...every time I called about the order I would lhera "It will be there tommorow" and still I wait??????? If you have to order something you don't need this is the place to go. Good luck getting your order on time..."
"I Ordered ink January 9th but never received, please call me at ***-***-**** or ***-***-****...
Thanks
Michelle Rodi"
"I was pleased to get my order so quick given the holiday season."
"cancelled why? I was waiting for it - the least thing you could do is let me know
the credit card is valid - so why?
still would like what I ordered"
"I had to call to find out that they were out of stock of what I ordered and wouldn't be able to get it before Christmas. This was unacceptable. Horrible!!!!!"
"Worst place to buy in the world it took them 1 week to tell me they will not be able to deliver on time, the supervisor did not even care about my order and now I lost one week and need to look for another place to purchase the items I needed."
"Bad Experience. First charged my credit card, then after 20 minutes sent Email stating pricing error and cancelling order.
Just "forgot" to credit back my credit card.
Tried to call them and was told that, "everybody out to lunch".
Do not deal with them!!"
"Horrible experience with this order. Called 3 times to check status of my order and was told the same exact thing every time..."order is in process and request sent to the warehouse". I was promised a call back each time with a status update and never received a call back. Never any managers around to escalate the issue. Even offered to pick up the item myself and was told its not allowed...sad part is that our location is only 15 minutes away from the stocked warehouse. As of today we still have yet to receive our shipment. Needless to say our company will never order form this online store again."
"Still waiting on order placed nearly one month ago."
"Love your prices and your customer service. Communication on the status of orders is awful! An email with tracking information is sorely needed. The information on the website regarding order shipments is vague at best
"