"Make sure to read the fine print when placing an online order from Stateline Tack. I ordered two horse blankets on a Friday evening and I paid an extra shipping cost for 3-5 business days thinking that my order would arrive by the following Friday at the latest. After I did not receive my order by Friday I called customer service and they explained to me that my order was actually not received until Monday and processed on Tuesday so my timeline didn't start until Wednesday; therefore, it's 3-5 business days from Wednesday pushing out the delivery date to the following week. I never would have paid the extra shipping if I had understood that it would end up being delivered at the same time as the regular shipping which is free and is noted on their website"
"Bought a pair of 300 dollar boots I have same brand of boots and the ones they sent me were way bigger the then wanted me to pay shipping to exchange item then called back and they said they would not exchange item finally talked with a manager and they sent me a label to ship back and now I have to wait to get my money back I filed a report w Paypall so I know I will get my money back and now they want me to take dispute off in order to refund me really ???? What kind of co is this I will never buy from them again people that work there do not know what the heck they r doing there "
"I recently ordered supplements for my horse from this company. They told me the items were in stock and i would receive them within 5 business days. On the 5th day i got an email saying the items were back ordered. I called to cancel at that point and they said they just shipped them. the order online was magically updated to partially shipped as we spoke. The tracking number provided gave an error. I called ups and they said the label for the number had only been printed. They had not picked anything up. Tried to cancel it . The reps at state line kept saying it shipped. I got ups on the line and they told them it had not. Still would not cancel order or refund me . My horse is now without the supplements he needs. They are expensive and they are holding my money. Who knows if the items will ever get shipped and delivered to me. The reps kept saying they were having trouble with their warehouse. Not my problem!"
"I recently bought 2 pair of boots for my sons before the 30dys was up the toe separated from the sole of the boots on both pair. Stateline did a great job replacing them which I really appreciated. Within 3 weeks of having the new pairs - both pairs did the same thing AGAIN! I decided to accept my loss, but wanted to warn other people. SO I logged onto state line site to leave a review and they won't post it. I tried again and it says it has received my review. I know they post reviews because I left a positive review for my boots and it posted immediately. SO word of advice don't purchase Smokey Mountain kids Luke boots and I would caution someone from ordering from a company that won't post negative and positive reviews.
UPDATE ****8/28/17 I received an email 7 days from Stateline stating they would check into the review with the "party" that handles it.. Still not posted! "
"In the world of horse supply sellers Horse Line Tack falls short. We have recently purchased some stuff that turn out to be the wrong size. Trying to return it has been an nightmare. According to their website return informations will be inclosed on the packing slip - WRONG !!!! No info included, no return label . NOTHING!!!! When we try to call it turn out that you can only reach return department or anyone from customer care during business hours. Sorry but don't they know that most of the shopping happens after people return home from work/ I try calling the number listed on their website. Unless you want to buy something , they are not willing and not able to help. In any case -- not a good experience. This business give a bad name to online shopping . They really should make an effort to join 21st century. "
"StateLineTack doesn't warranty supplements that hurts your horse"
"I ordered from them 3 times each time they took forever to ship . One item ( sheepskin seat pad) they didn't ship for 3 weeks! They sent me a badley stichted Rambo cooler and but me through the ringer for the return. I still didn't get my money back!!!!"
"The experience buying through this company was terrible. Paid extra for shipping to get the product sooner, which was pointless. Customer service is terrible, employee's are rude. Took forever to get a refund and will never see the refund for the 20 dollar shipping that got the product to us the same time standard shipping would have. Will never buy from this company again and have informed others to steer clear as well."
"I placed an order for Christmas for my friend. I ordered the wrong size shirt. I contacted State line tack customer service to return the shirt & get a bigger size. First I want to say thank you state line tack for having your call center in the US. Second the lady I spoke with (I forgot her name) was amazing and went above and beyond to make my return as simple as possible. Keep up the good work! I will definitely be a returning customer."
"I’ve shopped at StateLineTack for years – love this company and the products they offer."
"I have ordered from State Line Tack 5 times in the last 18 months. There is nothing about the experience that leaves me wanting to purchase from them again. Frankly, I only order from them when their site is the only one that has the exact product I am looking for. I NEVER receive a ship notification, when I call for order status inquiry the hold time is very long and this merchant uses FedEx SmartPost on most orders. The delivery time for this economy service is almost two weeks. I did have one return of defective spurs. The return process is clunky and inconvenient. You have to call for return authorization and take pictures of the defective product. "
"I ordered a DRAFT-sized saddle and was sent a Quarter-horse size. When I called to get it returned, they logged it as "didn't fit" and when I got the return authorization I found out it was through a third-party seller that was requiring a 10% restocking fee PLUS return shipping--well over $100 that I had to pay. Despite repeated phone calls (and Stateline listening to my original recorded call) they claim they can do nothing because I didn't take pictures before returning the saddle. They never asked for pictures because they logged it as a customer error!!! "
"Do not buy from this company. They are always on back order or out of stock but don't tell you but they take your money right away. and then it's like pulling teeth to get it back. There don't take returns, are full of excuses and rude. They sent a friend a bucket of half used supplements. Customer service reps are rude. They have great reviews on their web page because they approve all reviews. If you write a bad review no one will ever see it, they are dishonest and should be put out of business. Spread the word, they are terrible."
"I have spent the last 3 days trying to return an item that was mailed to me incorrectly. My first step was to notify you that I had not received the item I ordered and asked "customer service" how to return it so Stateline Tack could mail the correct item. Since then I have been asked to take a picture of the item to prove it is the incorrect item. Then I was asked to measure the item, and now I have been asked to take a picture of me measuring the item to "prove" that you sent me the wrong item. I will never do business with Stateline Tack, and I will advise my friends in the horse world to never do business with you as well. I really needed this latigo for an upcoming trail ride, and I was sure I had ordered it in time. It looks like I was wrong and will find another supplier."
"I ordered a pair of Justin Gypsy boots. While on the site I clicked for a size 6.5 I received the boots today and they are a size 10! I called customer service immediately and told ***** what had happened, she tells me that from my computer I had ordered a size 10. I explained to her again that I chose a size 6.5 when I ordered, I wasn't sure why it was switched to a 10 or how it happened. She explains that she will have to get the resale information and acted like that was a huge inconvenience for her. Try having boots shipped to you 3 1/2 sizes too big! I ordered boots, not skis! She continued to argue... I was then told that this would be investigated by a manager and I would receive a call back... I'm waiting. With customer service like that, don't try to return anything! Will NEVER shop with this company again. I paid good money for boots... and I am left with NOTHING... I want my correct size boots and I don't want to be charged for shipping or any other BS... "