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Product & services pricing
4.75/5
Chance of future purchase:
3.96/5
Shipping & packaging:
4.03/5
Customer service:
4.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2023-03-21

SQL Server

"Ordered and delivered as promised within 30 minutes"


Verified
5/5

2023-03-16

Assistance in Installation

"A simple installation problem, quickly sorted out by Emir"

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Verified
5/5

2023-03-15

Simple, easy, and great value!

"This is my second purchase from SoftwareKeep and I can recommend them very highly.
Ordering was easy and took only a few minutes before I was using the MS Office package.
I have had experience with their customer service when I needed to migrate MS Office to another laptop - they were quick to respond and very helpful.

Highly Recommended!
"

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Verified
5/5

2023-03-14

Great service

"Great comms, thank you! Cheers "

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Verified
5/5

2023-03-14

Quick and easy

"Easy way to buy and download software"

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Verified
5/5

2023-03-09

THANK YOU ANN

"I HAVE DONE SO ABOUT AN EXCELLENT ANN FROM PHILIPINE. GOOD WORKER, GOOD ASSET TO YOUR COMPANY, I AM VERY SATISFIED WITH THE WORK SHE DID REMOTELY TO HELP ME INSTALL MY SOFTWARE , VERY GOOD , THANK YOU ANN.
ALAMI-MERROUNI
"

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Verified
2/5

2023-02-26

Not great

"I purchased Word for my Mac that advertised as being compatible with my os. It wasn't. I was directed to use a different installer. Still no joy. A tech guy tried to help remotely and again no joy. He said I needed to back up my mac and update my os. This was far more than I wanted to do for something that should have been relatively simple. As the product on offer was not compatible with my os I asked for a refund. To be told I could not get one. This has been escalated, so watch this space.
"

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Verified
5/5

2023-02-22

Excellent! Would definitely recommend.

"I bought MS Outlook software for which I encountered a few problems but which were resolved in no time at all and is up and running with no issues."

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Verified
5/5

2023-02-20

Easy, clear Insteuctions!

"Purchased Windows 11, good instructions through email about creating a boot drive using rufus. Highly recommend. "

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Verified
5/5

2023-02-19

Customer support

"I received support from Anne this morning. Prompt, easy to understand reply. Correct product sourced and installed. Now up and running. Very happy"

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Verified
5/5

2023-02-15

Helpful after service

"Still not yet been able to activate the account but that's down to Microsoft not you. Otherwise great service."

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Verified
5/5

2023-02-15

Excellent Installation Support

"Issues with microsoft online account information were resolved very effectively with support from Eric, resulting in a successful download and installation of Office for Mac. Eric's very helpful approach was key to guiding me through to resolution. "


Verified
5/5

2023-02-04

enlightened :)

"I received technical help today from Bryan who turned my whole experience on its head. Fantastic, knowledgeable but most importantly, patient. The problems I had are resolved and I honestly recommend Reseller to others and will use them in the future. I am looking forward to using my new software and feel confident to do so. I am giving this a genuine 5 stars. "

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Rep reply posted 2023-02-08
A rep from SoftwareKeep - UK, Softwarekeep, has responded:

“Hello, sorry to hear about this error. Our customer support team has reached out via email on how this issue can be resolved. You may also contact us through our hotline number or start a chat request on our website for immediate assistance.”


Verified
5/5

2023-01-28

Good service

"All went very well loaded and working "


Verified
5/5

2023-01-26

Office 2019 installation

"Having installed new Office software, issue arose with licences. Contacted chat room and Anne was very helpful; sorting issue within a very short timeframe."

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