"I bought a pair of alpine skis and bindings. I made an error in providing my boot size which they caught. Even with my error they shipped my mounted skis in two days. Great service, great people.
I will be back!
"
"I took a chance buying a full XC ski package from SkiEssentials due to the amazing online reviews. I've been skiing for 15 years and finally invested in an upgraded second setup. After I placed my order I had a chance to try on the new boots at a chain retailer in a nearby city, but to my horror the brand's sizing slightly changed from the older version I own. I was impressed that my order summary included both an email and a phone number. I sent an email asking to update the boot size and received a reply from the Customer Service Manager, Mike, in less than 30 minutes! He said it was no problem and was happy to correct my order. I can't tell you how relieved I am that he helped me get the right size boots before they shipped. I am so excited to get my gear, and will definitely buy from them again just based on this experience! Their customer service felt like it was a store in my small town. When you make a major purchase it is such a relief to know the company will take care of you."
"Wanted to a to swap out bindings on one of their "killer deals". They were super accommodating and for a modest upcharge got me the skis and bindings I wanted. Four days and skis arrived with binding attached - awesome!"
"There was no problem with the gear I ordered, just had a question and the response time was almost immediate. Thrilled to find what I was looking for at a great price. Would highly recommend this company!"
"Great prices. Excellent communication, both before and after sale. "
"I will highly recommend ski essentials to all my friends and family for all their skiing needs .
Pat was beyond great, he went over and above
What needed to be done .
I had a problem with UPS. And Pat stood by my side and was actually getting ready to send out a whole nother set of brand new skiis and bindings just so I wouldn’t be without them on
my ski trip . Fortunately he didn’t have to Do that because they did arrive shortly after.
Thanks again Pat and also Ski essentials you are my new go to guys for all of my skiing needs.
Thank you"
"Mike in customer service was great to work with. Very personable and resolved my issues quickly over the phone."
"I have had a dialogue running with this group for about 3 months regarding equipment recommendations, settings, what fits what, what does what and the works. Great group of people. I am fairly knowledgeable of equipment and we all have our ideas of what's best for us or what we want but Skiessentials really helps you dial it in on what will work the very best for you considering where you ski, how you ski, the works. Great team and I would recommend to anyone that is looking for some technical help on choosing the right equipment. Thanks gang!"
"I bought skis, bindings and poles online. The Ski Essentials team were uniformly very helpful with choosing a suitable ski and arranging for pick-up after I bought boots at Inner Bootworks in Stowe VT. We settled on Nordica Enforcer 93 177 with Tyrolia Attack 13 bindings, and some very good value Scott Zeo 13 poles.
Between purchase Thursday and my visit to collect in Stowe on Saturday, they applied DPS Phantom 2.0 to the skis and delivered them in perfect condition to Pinnacle Sports/Inner Bootworks cool new store on Mountain Road.
Thanks for all your help, looking forward to getting on these now."
"I ordered a previous year’s model of Nordica skis. They came at a great price and were delivered right on schedule. It took about a day to get my email confirmation, but Brian was very quick to respond to my email inquiry about it. Next time I need new gear, this will be the first place I look. I can’t wait for the snow!"
"Very good, fast service.Thanks"
"I found SkiEssentials when I started looking for a pair of new powder skis. There YouTube reviews, and written articles are better than anything I have come across. Also a lot less bias than the Ski Mags. Once I narrowed it down to a few models, I chatted with Mike who eventually lead me to purchasing the K2 Marksmans.
Will definitely buy from them again"
"Ordered a set of demo skis on March 8th. After a week or so with no updates, I inquired as to when I should expect my order to ship. I was told the skis were being re-waxed before shipment. A week or so later I emailed again asking for a rough shipment date. No response. And a week later I cancelled my order after emailing yet again and hearing that the skis were still being demoed and would be in use until "the end of the season".
No more explanation needed. I'll definitely be shopping elsewhere. "
"Knowledgable Pinnacle Ski & Sports phone representative guided my cross country ski package choice, and staff assured the package arrived prior to my scheduled ski trip."
"Excellent company to deal with. I placed two orders this winter and both were easy transactions. Shipping times were as expected and customer service was A+. I'll order from every time!"