ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2012-07-17

"We ordered translucent stadium cups for our Caribbean wedding, and they are fantastic! It was a very easy process to upload our logo and they were extremely fast in providing the proof and incorporating our change requests."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-07-10

"Ordering was easy. Have not rec'd product yet, so..."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-07-04

"Easy to order through web. Emailed prototype picture easy to understand and product received was as shown.
Will order more promotional items based on this experience. Thank you.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-07-04

"Very good experience! I would definitely order from them again. They were good with showing me a proof before starting the work! Product looks great!"


5/5

2012-06-28

"Tumblers turned out perfect, the graphic just as I had wanted. The customer service was terrific; helped me over the phone with my problem in uploading the graphic. The turn around time was quick and shipping as promised."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-06-28

"Very Satisfied, delivery on time and as promised. Will buy again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-06-25

"They were very easy to deal with. The response time was quick on the free sample sent out, proof copy and product received. We are very happy with the end product."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2012-06-22

"This company is amazing and accommodating! They have done custom work for my cheer girls twice now. They replicated work from last year and did a special order for this year. The bags look amazing and I am a customer for life! Quick turn around, quality work, and friendly staff. A+!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-06-21

"Love our tumblers and had great customer service. We just received the products and they look nice. I was sad to see that two of the six in the first box were cracked. I will be in touch after we inspect the rest of the tumblers. "

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
3/5

2012-06-19

"Customer service was great and the products got to me in a timely manner. The products looked great, but I am disappointed in the quality of the bags. The seams are already coming out and we have only had them for a week. The water bottles are good."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

4/5

2012-06-15

"My SilkLetter experience was very nice. The items arrived in a very timely fashion, and there was sufficient communication via email to let me know my order being processed. I'm satisfied with the bags that I purchased; however, the picture on the site made the bags look slightly higher quality than what I received. Nevertheless I will be purchasing from SilkLetter again."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-06-15

"The site was very easy to use, and big part of why we placed our order through SilkLetter. Even though we found a product similar to what we wanted on another site, we knew the quality was not as good, and we were willing to pay a little more for something our clients would be thrilled to own--and a good representation of our company!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-06-13

"Fast customer service response. Fast shipping. Great product! I've bought similar products from another company and the quality is so much better here! I'll be back!"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-06-10

"It was easy to order- quick to deliver - and I had not one cup broke. The only problem I had was that they were out of a few of the colors-----must be because so many people are ordering from them because they have such great customer service.

THANKS - Jennifer
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall product shipping and delivery process
N/A
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-06-07

"Our experience with SilkLetter was simply amazing! Their pricing was competitive and they had a very wide selection of products and customization options. We received an email notifying us of a potential delay in delivery and were even offered the option to cancel our order at that time. Even with the delivery notice, SilkLetter shipped our order before the anticipated date and we cannot wait to see our product!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A