"This company is dishonest.
I have tried to order two items from their website.
In each case, the website said the item was in stock. However, in each case, several days after ordering, I received in an e-mail stating that the item was back ordered. In each case, while the item was "back ordered," the website was still telling prospective purchasers that the item was in stock, and would ship within 1-2 days."
"They were very helpful and prompt. Their customer service personnel returned my call the very next day and answered all my questions and concerns."
"Everything went smoothly, and my package arrived before I'd expected. (It arrived in 3-days from placing the initial order even while using their FREE shipping option).
"
"AVOID ADOID AVOID these guys!!! Same story as others. I was purchasing a 52" LCD. Good price, but you will never see your product. Don't waste your time. Received an e-mail to call them to validate the order. ??? They have an approved credit card, what the heck!! You don't see Amazon doing this! Really just wanted to push the extended warrenty before shipping. Then two days later when checking order status, it had been put on backorder. I called for explanation since it was apparently in stock two days earlier when we spoke. Explanation was that the warehouse had water damage and it would be 2-3 weeks before they got in a new shipment. After being put on hold for 5-10 minutes as he supposedly called the warehouse to check inventory, he came back and attempted to upsell a lesser product for more money.... a Proscan LCD for $350 more than the Samsung 850. Proscan is low end stuff!! What an attempted scam!! I cancelled order and re-ordered from Amazon for $100 more (still a very reasonable price) and free white glove shipping. Don't get greedy on low prices, buy from a Company with a solid reputation. Don't believe any of the exceptional ratings for these guys, they are fake."
"I ordered a Sony KDL52W4100 Sony KDL52W4100 52" BRAVIA from their webpag and called their customer service rep. in the same time to comfirm the order, their rep.confirmed they have this TV in stock and will ship right way.. but we called them today again because we never received any shipping information,we's been told a different story from their sucks cutomer service rep. she told us they don't have any instock will go next 2-3 weeks, ok, we stop and cancel the order, I believed that they played game to all the customer we won't shop anything in Digital Online anymore, I can tell how "Success" this company will be in the future..If I would you we wouldn't shop any in this company, just thinking how bad their customer service...."
"BUYER BEWWARE - The price listed on their site and in the e-mail confirmation they will send is not the price you will pay. They will call you (in my case two days) later to advise you of an insurance charge that added 5% to the total. 5% on a $2,0000 purchase (an HDTV) is signigicant.
Shipping not only wasn't free, they wanted to charge an extra $50 for a tracking number (even though they're receiving 5% for insurance).
Since the item is a gift and time is important, I reluctantly proceeded with the order. I e-mailed their Customer Service department voicing my concerns regarding the inability to track the shipment and they replied with a website reference stating my shipment "is in transit" and it never updated to provide more detailed data.
Received a call last night at 7:15 to inform me that my delivery window would be between 4 AM and 7 AM today. Took the morning off from work, it's now 11:06 AM and still no TV."
"DO NOT ORDER FROM THIS COMPANY - this is a true bate and switch company - from reading the other reviews had the exact same experience - they tried to get me to buy insurance, then upsell me then fortunately never had the product in stock - I found it for $100 cheaper at PC Richards without the high shipping costs and without receiving what sounds like would have been a used tv - although they promised a new one. I will be sending their info on to the state attorney general of NY - he loves these cases."
"I placed an order for a Sony HDTV they had the best price by a few dollars. 24 hours later I hear from them saying I need to call in to confirm my order. So I called in, after being put on hold by rude customer service for 10 minutes I get on the phone with a guy who keeps trying to sell me insurance policy. I told him "no" the first time and he asked me again with a "NEW LOW PRICE." I tell him no again and he puts me on hold for another 10 minutes. Then he comes back and says he has confirmed my order and proceeds to ask me two more times if I wanted a 3-5 year warranty and each time he lowered the price. Finally after it took 20 minutes to confirm my order he tells me I am good to go and my TV will ship in 24-48 hrs. Less than 24 hours later, I get an email saying the TV I ordered is on back-order for 2-3 weeks. This site is obviously a scam. DO NOT TRUST THEM!"
"The sales rep was very polite but it's same scam that's been going around. Switch and bait. Tried to get you to buy their over priced warranty and when you don't then they send you a confirmation e-mail stating that it's on back order. You go check on their website and it says that it's in stock. What a load of crap."
"Awesome customer service. When I ran into a problem regarding my last order received. They were very gracious and helpful in fixing the issue, I'm glad to say that I am very happy with yoru service, I will be back to shop with you again very soon."
"Excellent product, great contact and fast shipping. Delivered on time and in good condition."
"Ordered a TV online. Received an e-mail confirmation quickly. after waiting over a week for delivery I went online to check status. It still just said pending. When I called to check on it they started trying to sell me a warranty. When I declined they said it would be another 1-2 weeks. When I asked why it would take so long they said it was not in stock. First time they ever mentioned it and the site said it was in stock. These people are crooks and only want to sell high priced warranties. "
"Order checkout was a straightforward execution with no delays and at very reasonable prices. Order tracking information was provided in a timely fashion. That's everything I expect so I'll use them again. "
"To avoid. Check BBB first! I ordered a canon Xsi digital SLR camera on line because they had the lowest cost. I then got an email asking to call to "confirm" the order. I was directed to a rude and pushy sales man who tried to get me to buy a $1000 package instead. After I insisted I wanted the basic XSi kit, I was told the camera comes only with a cheap "plastic" lens, not the original 18-55mm Canon lens.
This is shameless Bait and Switch. I wonder why they are still in business..."
"Ordered a TV. Price was very good. I called customer service to see when I could expect it. After this call I noticed they had added shipping insurance to my shipping total, even though the rep I spoke to never mentioned it. When I called to complain I was told that it was mandatory on all orders, and that the rep whom I spoke to was supposed to inform me of it. Very underhanded if you ask me. Then I called the next day (to cancel order) and was told item was on backorder anyway. So they went ahead and cancelled it anyway. I found the staff to be courteous, however I suspect that the company methods are dishonest. I am glad that I took the time to read the negative reviews from other consumers, saved me a lot of hassle in the long run."