"As a US citizen but a resident of Costa Rica, I return to the US often for business and personal trips. I often purchase supplies and bring them back with me to Costa Rica. On a recent trip to the US, I visited MarineDepot.com and placed a large $2000 order with them...only to find that they would not deliver to my hotel...or any hotel. With only 2 days before I returned home, I searched and found SaltySupply.com. I was connected with Chris, who helped take my order and even helped me find a better selection of products at comparable or better prices than Marine Depot. Chris was able to find everything I needed, place my order and have it delivered to my hotel for $240 less than Marine Depot. Everything arrived on time with no problems. I will continue to shop with Salty Supply and will recommend them to other saltwater tank enthusiasts. "
"Customer service was very helpful and even double checked with me on my order to make sure I was absolutely sure that I knew what I had ordered and the free shirt was a bonus. I will order from them again. Shipping was very fast. "
"The best customer service in the industry"
"Excellent service from pre sales questions, all the way to post sale support. I pre ordered AI Hydra lights and the lights arrived at Salysupply the day they said they would and were at my doorstep two days later. I will be ordering much more from them."
"Rarely have I had the pleasure of dealing with a company as good as Salty Supply. Not only does Salty have one of the best merchandise selections on the web, but Chris also truly offers customer service that is second to none. Salty Supply has earned my business and my trust. I will continue to purchase from Salty again and again."
"Mis-representation of of what they have in inventory and their shipping times."
"If I had 4 thumbs Salty Supply woud get all 4 thumbs up! The sales and service staff are second to none. Very helpfull at helping me to pick out a skimmer for my 350gl system. Due to my job I needed the shipment to arrive on a certin day and there were no surprises, all 12 items I ordered were there on the date I requested them and no backorders.
IMO Salty Supply is my number one source for all my aquarium equiptment.
Mark"
"Ordering from Salty Supply is pretty simple and hassle free. I ordered a Tom Aquatics lift pump and right after shipment, maybe a day or so, someone from Salty Supply called me to let me know that UPS had lost my shipment and a replacement had already been sent. Now that is what I call "SERVICE"! Although my shipment arrived maybe a day later than I had expected, I was very satisfied with the overall buying and customer service that I recieved. I believe that probably everyone gets the same treatment and I wasn't special lol, but none the less, I did feel special. This was not my first purchase from Salty Supply nor will it be my last!"
"they were quick on time and just what i ordered "
"Prompt customer service. Great deals and affordable prices. Convenient store pickup option."
"The filter socks were sent the same day I ordered them. The Vertex socks are a great item, thick, durable, easily laundered, and, they are only 12" long, so, they fit comfortably in the sump."
"Great place to purchase goods. User friendly website, excellent prices, and extremely fast shipping. Shopped here a few times and will continue to do so."
"To start off I called with 10 minutes left to have items shipped. The gentlemen I talked answered all my questions and double checked stock to be sure he had the item. That in it self is going above and beyond what some other places would do. I placed order and re is ex item in 3 days. Will be doing business with these guys again for sure. Thank.. "
"I was beyond impressed with how I was treated by Saltysupply.com. They called me back just a few minutes after I submitted my problem and even contacted the manufacturer themselves. A++++"
"Amazing customer service! I placed my first order with Salty Supply recently and unfortunately received a defective item. After contacting Salty Supply through their live chat, Richard and Chris immediately addressed the problem and contacted the manufacturer to arrange a replacement. When the manufacturer informed me that it may take up to 2 weeks for me to received my replacement, Chris immediately contacted them and expedited the shipping so I would receive the replacement on the same week. During the process, I received constant updates from Chris over both phone and email. This was my first order from Salty Supply and I will definitely be coming back in the future!
Tim"