"Good website, easy to navigate. Lots of product."
"The color (very important) was an exact match to the website image. Very pleased with the quality"
"really easy to buy rugs . Good Quality and good value"
“Hello,
Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us.
We look forward to serving you again in the future!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”
"Quick delivery, good quality rug, would shop here again"
“Hello,
Thank you so much for your continued business and for leaving a 5-star review. It is greatly appreciated! We are so happy to hear that your order arrived as expected.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"we saved for later but it didn't have the full size rugs that we originally had in the cart"
“Hello,
We appreciate your business and feedback! We have escalated your feedback.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Very fast delivery and I love the rugs. I had such a great experience with rugs direct over the years. "
“Hello,
Thank you for taking the time to leave us a five-star rating and for your business! It is much appreciated. We will be sure to pass this message along to our team.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"very disappointed in the quality. It was even on sale"
“Hello,
Your feedback is valued and helps us improve. We are very sorry for any inconvenience caused to you. For assistance on returning, please contact our customer service team at 888-464-1447 or info@rugsdirect.com.
Again, we apologize for any inconvenience.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Saved so much with Free Shipping"
“Hello,
Thank you so much for your incredibly kind words and for awarding us a five-star rating!
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Wasn't sure about ordering a rug online. But the website was excellent in its descriptive presentation of the rug- size,colors & materials it was made from. Offered lots of ways to review the actual rug. The ordering and delivery process was very smooth. The rug arrived in time frame it was promised. Also, purchased a premium pad at the same time. The rug itself is well made and very good quality for the price and looks almost like the pictures on the website. I expect it to wear well in the space I am using it. "
“Hello,
We really appreciate your business and feedback! We’re glad to hear that you were satisfied with your order and look forward to serving you again.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"looking for an entry rug was fast and easy, and the price was great also. thank you"
“Hello,
Thank you so much for your incredibly kind words and for awarding us a five-star rating!
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct
”
"Easy, efficient and enjoyable!"
“Hello,
Thank you so much for your business and for leaving a 5-star review. It is greatly appreciated! We are so happy to hear that you had a positive experience.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"We are very happy as our choice was perfect and to our liking! Great price for the high quality runner and padding. Got a few complements on the selection."
“Hello,
We’re thrilled that you were satisfied with your purchase. Your feedback is appreciated, and we hope to be of service again soon!
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"You are asking for a review when I haven’t received my rug. Ask again when I do, I believe mid summer is expected date!"
“Hello,
We do apologize that your order has been backordered. If you do not wish to wait for it and / or would like assistance searching for an in-stock alternative, please contact our customer service team at 888-464-1447 or info@rugsdirect.com/
Again, sorry for any inconvenience.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"easy to sort through site with both search and filters. Order came very quickly and was true to the colors saw on the website."
“Hello,
Thank you so much for your business and leaving a 5-star review. It is greatly appreciated! We are so happy to hear that you are happy with your purchase.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"We have bought 3 rugs in the past 3 months. They were exactly as pictured and we were very happy. One of them arrived with an odpr. They were very professional and sent a new one to us in an expeditious manner. We would highly recommend this company."
“Hello,
Thank you so much for your business and for leaving a 5-star review. It is greatly appreciated! We are so happy to hear that your order arrived as expected.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"The color of the rug I received was a much brighter blue than I expected. I needed to return the rug but was dismayed by the high cost of sending the rug back. Almost 1/2 of what I paid for it. I was not able to find info on what the return fee would be prior to ordering which I did check on.
Disappointed that I lost so much money for the return. This cost will dissuade me from ordering again from Rugs Direct."
“Hello,
We do apologize for any inconvenience. If you feel that the rug was misrepresented from what we have shown online, you are welcome to send us a photo of what was received as well as the item label on the backing, and we can check with our claims department to see if we can honor a claim for pickup at no charge to you for a full refund.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
A rep from Rugs Direct, Apyles, has responded:
“Hello,
Thank you so much for your incredibly kind words and for awarding us a five-star rating! We’re thrilled to hear about your fantastic experience with us.
We look forward to serving you again in the future!
Sincerely,
Annette Pyles
Senior Manager of Customer Service, Elevated Brands Group
Rugs Direct + Lightopia
(888) 464-1447
rugsdirect.com | lightopia.com”