"Good website, easy to navigate. Lots of product."
"Quick delivery and nice rug. Its surface is very soft. The colors are subtle."
"The carpet arrived today and we are very pleased with the quality, so much so that I ordered a 3x5 to go with it. "
“Hello,
Thanks so much for taking the time to leave us a 5-star rating and for your continued business – it’s much appreciated! We're so glad to hear that you are happy with your purchase.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"It was an easy purchase and I really liked the view in room feature. "
“Hello,
Thanks so much for taking the time to leave us a 5-star rating and business – it’s much appreciated! We're so glad to hear that you are happy with your purchase and our service.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Love rug choices, but wanted to use gift cards and was not able. I needed to have exact amount which wasn’t possible. Wouldn’t except more than one card. Very disappointed but went in debt for my new rug."
“Hello,
We are very sorry for any inconvenience this may have caused. It appears you had placed your order with us on Saturday. Only our management or accounting departments can place an order with 2 different forms of payment, and they are only available during weekdays. If there is another order you may like to place with the gift cards, please contact us during the week and we'd be glad to do so.
Again, sorry for any inconvenience.
Brittany Hawkins
Representative, Customer Service & Trade Program ”
"I purchased this rug in 2006 and loved it all these years! It was finally time for new set of rugs and had to find the same rugs! Thank you for handling this brand!"
“Hello,
We really appreciate you taking the time to leave us a 5-star rating and for your continued business! We’re so happy to hear that you are satisfied with your purchase from us.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Super fast delivery and the rug I picked was exactly as described on the website. Much less expensive than Amazon! Thanks RugsDirect"
“Hello,
We really appreciate your business and feedback! We’re glad to hear that you were satisfied with your purchase and look forward to serving you again.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Ordered my first rug! Ordering was easy and navigating the site was simple! "
“Hello,
Thank you for taking the time to leave us a five-star review! It is much appreciated. We're so happy to hear that you had a positive experience. We will be sure to pass this message along to our team.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"The rug arrived on time but the outer cover was dirty and torn in several places. We did no realize the rug had a cut in it until we opened the cover and unrolled it .We placed it in the room and then saw the damage. We left it in place for we did not have strength to pull it back up. "
“Hello,
We sincerely apologize to hear this. If you are able to send photos of the damage to our customer service team, we'd certainly be glad to assist in filing a claim for a refund (partial or full if returning) or replacement to be issued.
Thank you,
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"website was very good and easy to navigate and to place order. will recommend to others for great value and selection.
"
“Hello,
Thank you so much for your incredibly kind words and for awarding us a five-star rating!
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct
”
"Been looking a long time for this rug and been waiting almost a year for it to come back in stock from a different co .. so glad I am finally going to get it "
“Hello,
We really appreciate you taking the time to leave us a 5-star rating. We’re so happy to hear you had a positive experience. Thank you for your kind words and review!
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Great experience, fast delivery and good price."
“Hello,
Thank you for the positive feedback! We appreciate your business and review and look forward to serving you again.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Finally I found a rug similar to outdoor rugs I'v e gotten in the past without the color blue! It's never looked right on my deck. But this time, I've found a very similar rug that has the colors I want: red, orange, green, yellow and NO BLUE!! Yeah!"
“Hello,
We really appreciate you taking the time to leave us a 5-star rating and for your business. We’re so happy to hear you've had a positive experience. Thank you for your kind words and review!
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"I ordered a beautiful rug and pad that was delivered in just a few days. Very happy with delivery and the quality of the rug. I know it won't last as long as my 100% wool rug did, but at my age, who cares."
“Hello,
Thank you for taking the time to leave us a 5-star review. We're so glad to hear that you were satisfied with your order. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again!
Thank you,
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Was very kind and helpful when I called regarding my extra 10% off"
“Hello,
Thank you for taking the time to leave us a five-star review! It is much appreciated. We're so happy to hear that you are happy with our service. We will be sure to pass this message along to our team.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
"Prompt delivery and response to emails."
“Hello,
We really appreciate you taking the time to leave us a 5-star rating. We’re so happy to hear you had a positive experience. Thank you for your kind words and review!
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”
A rep from Rugs Direct, Apyles, has responded:
“Hello,
Thank you so much for your incredibly kind words and for awarding us a five-star rating! We're happy to hear that you are enjoying your purchase.
Thank you for your support and for choosing Rugs Direct to help tie your space together. Again, thank you for your review as we take our customer service and our reputation very seriously.
Brittany Hawkins
Representative, Customer Service & Trade Program, Rugs Direct”