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Product & services pricing
0.63/5
Chance of future purchase:
1.88/5
Shipping & packaging:
1.25/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2010-08-19

"Parts came in ok,Great stock and prices,I only had a issue with the shipping price. When i got a price for the gas tank and pickup assm. a week ago the shipping was 27.99 and when I ordered it the shipping went up to 56.66. A little steep but the parts price made up for it. Still a great place for parts. Thanks Again Jim Barton (Ill Be Back)"

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Verified
5/5

2010-08-19

"We ordered a trailer hitch and wiring set on sunday and order was here on tuesday. Wow ! Hitch bolted on with a perfect fit and wiring hitch installed easily. By far the best company for auto needs."

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Verified
5/5

2010-08-18

"direct fit fast shipping low price will shop again"

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Verified
5/5

2010-08-18

"Easy access website, have hard to find products (unavailable by any other means) of excellent quality. Have become a lifetime user of this store."

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Verified
5/5

2010-08-17

"My Ignition Cylinder on a PT Cruiser collapsed on me and UK dealers wanted a rediculous price to do the job after refusing to supply the parts to me to do the work myself.
So I ordered the complete kit from RockAuto. It was an excellent choice of company; I was kept informed at every stage of the process from placing the order to the part entering UK customs and being delivered. In my case there was some import duty and tax to be paid but overall, I paid the equivalent of $120 and a 30 minute job that was simplicity itself. Dealers in the UK wanted the work at a cost of nearly $800 [yes that's right $800]. Rip-off Britain you got it!
The order process was simplicity itself through the comprehensive website. Customer services were first class before I placed the order. And as I said, the information provided at every stage is very reassuring especially to an overseas customer.
I have no hesitation in recommending RockAuto to anyone, anywhere.
They come across as a professional company, their prices are excellent and shipping is fast. If I have to buy more parts for my Chrysler [I hope I don't!] I won't be looking anywhere else.
Highly recommended.
"

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Verified
5/5

2010-08-17

"RockAuto.com is always fast and reliable. Great prices and awesome service! I will always buy from RockAuto.com"

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Verified
5/5

2010-08-17

"This is the third time I have ordered from RockAuto, and each time it gets even better. I actually work part time for a nationwide auto parts store, and when they ask me why don't I buy from them instead, I tell them I get higher quality parts at a lower price. RockAuto has a lifelong customer from me. They are the best."

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Verified
5/5

2010-08-17

"RockAuto ROCKS!! I needed a part for my project car (88 Fiero) so I Googled and found RockAuto. Not only did they have the right part,(22yr old car) but at a great price too. Talk about Fast shipping I ordered Tuesday at my door on Thursday. Great online experience and their website was easy to use.
I highly recommend RockAuto, and will purchase from them again.
Thanks
Lance
"

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Verified
5/5

2010-08-17

"This was my first order with Rockauto but it will not be my last. I am 59 years old and not an easy sale on the internet. The prices were competitive and they had the part that is important. But my pleasure came in dealing with their customer service department. I first received a defective part and as soon as I called they told me how their warranty process worked, and it worked just the way they said. They sent a Fedex return label and as soon as I emailed the tracking number they shipped me another switch. The switch is in, problem solved, wife happy, God is Good. Thank You For Great Service. Donald in Mississippi"

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Verified
5/5

2010-08-17

"First, I love doing business with this company. I like the ease of using their website, their expanding menu to find your particular car, their competitive pricing and last, but not least, the fast shipping of my orders.

My only comment is that their support of customer questions could be improved. I sent a question on a part to their suggested email address and although my internet provider sent it for several days, it was never answered. Trying by phone took several tries because of the long wait time. The good news is that once I got through to a customer service person, she was very knowledgeable and knew exactly what I needed.

I highly recommend this company.
"

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Verified
5/5

2010-08-17

"Awesome service, awesome price. My car runs like new again !!! I would not hesitate to recommend RockAuto to anyone looking for auto parts."

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Verified
5/5

2010-08-16

"I love Rock Auto. I do work on cars for certain people some of who have some older autos. I can always get parts from rock Auto. They seem to came pretty fast as this order did. I received the parts for a 79 vw super beetle in less than 5 days. I think that is pretty good. Quality of the parts are excellent and of brand names not junk. It is easy to order and the service is really great. Rock Auto is a place to go for parts. Ken Caruso"

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Verified
5/5

2010-08-16

"Once again, exactly what I ordered. With great delivery and a better price than my local auto parts store even with shipping added, who wouldn’t be pleased? This time it was a hood support lift for my 8 year old Lexus. The simple instructions made removal and installation a snap, literally! It took less than 5 minutes to swap out old for new. Again, I appreciate Rock Auto for always having the correct part and the web site so user friendly. I’ve never had to pick up the phone for any reason. Rock Auto really ROCKS.

Best Regards,

Tom
"

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Verified
5/5

2010-08-16

"Great Seller, fast shipping, good packaging, I'm very impressed with my order, highly recommended.
RockAuto.com is rock :)
"

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Verified
5/5

2010-08-16

"Good prices and prompt delivery"

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